Outdoors, Mountain, Nature, Person, Painting, Valley, Landscape, Scenery, Panoramic, Canyon

Apply Now

Not You?

Thank you


  • 501191
  • Full-time


The Arizona Department of Health Services promotes and protects the health of Arizona’s children and adults. Our mission is to promote, protect, and improve the health and wellness of individuals and communities in Arizona. We strive to set the standard for personal and community health through direct care, science, public policy, and leadership. ADHS promotes alternative work schedules, flexible hours. We have positions that can fit any stage in your career, from entry to senior level. We offer a robust benefit package, including the ADHS Student Loan Assistance Pilot Program, where eligible employees can receive up to $437.50 per month for their outstanding student loans. Come check us out and see how you can make a difference in the lives of all Arizonans.

HR Operations Manager




Job Location:

Address:  150 N 18th Ave Phoenix, AZ. 85007

Posting Details:

Salary: $65,000 - $75,000 

Grade: 23

Closing Date: 

Job Summary: Under general direction from the Deputy CHRO, the HR Ops Manager is responsible for managing and directing agency wide HR Operations for the Arizona Department of Health Services (ADHS).

Responsibilities include but are not limited to:
- provide leadership, mentoring, coaching and direct supervision of operations staff;
- evaluating established processes and day to day work operations for continuous improvement;
- creating and managing document resource center for action and standard work for staff;
- problem solving matters independently that evolve in day to day work and escalating as needed;
- providing exceptional customer service and expert level technical advice and input to management and supervisors;
- researching and making recommendations to upper management;
- providing accurate and consistent interpretation of Federal and State employment laws, Department of Administration State Personnel System Rules, and Statewide Policies & Procedures;
- performing data analytics to develop measurable results to performance using various platforms;
- personnel records management and general records retention.

Job Duties: Oversees and leads the HR Ops Team in all aspects of HR Operations including but not limited to: HRIS data entry and data integrity, personnel actions, compliance center (pre-boarding and I-9) management, benefits, performance evaluation management, electronic personnel records maintenance (ICM), records retention maintenance, table maintenance administration and classification and compensation.
  • Coaches, mentors and advises Division management on complex HR Operational functions, including but not limited to reorganizations, establishment of career ladders, reliable salary recommendations, personnel actions recommendations, AZ State System Personnel Rules and
  • Department and/or Division-specific policies, procedures and practices.
  • Performs all supervisory responsibilities including but not limited to training, counseling and managing performance, assigning and monitoring work-flow, setting goals and expectations, approving ETE's, A/L requests, S/L requests, completing MAP appraisals, and issuing disciplinary actions if needed.
  • Conduct research and perform data analytics to develop measurable results to performance through Report Writer, Data Warehouse or other platforms. Create standard work for internal process controls and job aid resources for ADHS Managers. Evaluates processes and day to day work for continuous improvement.

Knowledge, Skills & Abilities (KSAs): Knowledge of:

- Staffing trends and best practice guidelines for the employment process.
- Diverse sourcing methods (job board, social media, etc.).
- Employment law, Arizona Administrative Code, AA/EEO principles, Department Personnel Policies and Procedures applicable to employment strategies for filling hard-to-fill positions.
- Conflict resolution and counseling principles.
Extensive Knowledge of or ability to learn:
- Computer applications related to state human resources databases such as HRIS, HR Writer and E-Verify.
- Performance Management (PM), and Continuous Quality Improvement (CQI) and Lean methodologies
 Skilled In:
- Management and supervision of staff.
- Goal setting and identifying meaningful measurements.
- Computer skills in Google Suite, MS Word, Excel, PPT.
- Effective written and communication skills
- Providing a high level of customer service.
- Maintaining confidentiality.
- Identifying and leading process improvements.
- Prioritizing and accomplishing tasks.
- Researching and analyzing data.
- Interpersonal working relationships.
- Candidate sourcing; analyzing and evaluating resumes and job applications.
- Document management and record keeping.
- Working with human capital databases.
- Critical thinking & problem solving.
Ability to:
-Work independently and in a team setting; take initiative.
- Effectively manage a high volume of complex projects simultaneously.
- Develop and implement recruitment strategies, pre and post-employment processes.
- Produce detailed, clear and concise reports.
- Interact diplomatically and professionally with various levels of staff, management, and the public.
-Accurately interpret policies and procedures
-Professionally represent ADHS.
-Develop collaborative working relationships
- Analyze, problem solve and address complex issues.
-Identify alternative solutions, project consequences of proposed actions, and implement recommendations in support of goals.
- Support a diverse multi-cultural workforce that reflects the community, promotes equal opportunity at all levels of public employment, and creates an inclusive work environment that enables all individuals to perform to their full potential free from discrimination.

Selective Preference(s): The ideal candidate will have a Bachelor's Degree in Human Resources Management and three years of relevant HR Ops experience or 5+ years relevant HR Ops experience with increased responsibility. Two years of supervisory, project management or lead experience in addition to technical experience. Preference will be given to candidates with HR Certification such as PHR or SPHR.
Pre-Employment Requirements:



The State of Arizona provides an excellent comprehensive benefits package including:
− Affordable medical and dental insurance plans
− Paid vacation and sick time
− 10 paid holidays per year
− Wellness program and plans
− Life insurance
− Short/long-term disability insurance
− Defined retirement plan
− Award winning Infant at Work program
− Credit union membership
− Transit subsidy
− ADHS Student Assistance Pilot Program

For a complete list of benefits provided by The State of Arizona, please visit our benefits page


To help you build a financially secure future, the State makes monthly contributions to finance your retirement benefit. The State will make a contribution to the ASRS in an amount equal to your contribution. In other words, you and the State will each pay 50% of the total cost of the benefit. New State employees have a 27 week wait period for contributions to begin.

Contact Us:

Arizona State Government is an EOE/ADA Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 542-1085. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. DHS is an Equal Employment Opportunity Employer. All newly hired employees will be subject to E-Verify Employment Eligibility Verification.


All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.  
State employees are highly engaged, collaborative and embrace a culture of public service.

Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.