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  • 508003
  • Full-time


COME WORK WITH US! The Arizona Department of Health Services promotes and protects the health of Arizona’s children and adults. Our mission is to promote, protect, and improve the health and wellness of individuals and communities in Arizona. We strive to set the standard for personal and community health through direct care, science, public policy, and leadership. ADHS promotes alternative work schedules, flexible hours. We have positions that can fit any stage in your career, from entry to senior level. We offer a robust benefit package, including the ADHS Student Loan Assistance Program, where eligible employees can receive up to $437.50 per month for their outstanding student loans. Come check us out and see how you can make a difference in the lives of all Arizonans.



Job Location:

Address:  150 N. 18th Avenue, Phoenix, AZ 85007

Posting Details:

Salary: $58,000 - $62,000 

Grade: 22


Job Summary:

A Career in Public Service Awaits You, Come Join our Planning & Operations Team!

Your Talent, Our Mission: To promote, protect, and improve the health and wellness of individuals and communities in Arizona.

Under the direction of Assistant HR Operations Manager the HR Operations Analyst is responsible for independent and professional personnel work of considerable difficulty, serving as a lead Operations Analyst and manage the agency Benefits Program.

- You will provide HRIS subject matter expertise with processing personnel actions, audit HRIS by extracting data to analyze and validate.

- You'll also prepare and provide ad-hoc HR writer/data warehouse reports to HR management, budget or leadership when requested. Analyze and audit past actions entered to ensure accuracy and appropriate application of personnel rules as applicable and make corrections as needed. Serve as Performance Management Portal (MAP proxy) and also serve as a back up to the Operations team (FMLA/ADA).

- Manage the agency Benefits program by educating, promoting, and presenting the ADOA Benefit Options Programs (including but not limited to insurance options, Health Impact Program (HIP), and the Employee Assistance Program (EAP) through new hire orientation and open enrollment.

- The HR Operations Analyst also reviews HR processes and work flow and recommends process improvement steps to the Assistant Chief of HR Operations Manager and assists with special projects as assigned.

Job Duties:

- Works with various HR Systems to conduct research, analysis and data collection to make recommendations on issues. Collaborates with Payroll to ensure termination actions are processes timely. Enters personnel actions forms (PAFs) into the HRIS system; audits and corrects personnel actions, collects performance metrics and participates in Arizona Management System (AMS) initiatives and applies concepts to the function.
- Interprets policies and procedures; solves complex problems and recommends solutions for best practices; researches and responds to complex inquiries from division employees and management regarding personnel records, processing issues and leaves of absence; conducts HRIS action audits, I-9 audits and prepares various reports. Assist with special projects as assigned. Serve as a back up to operations team (FMLA/ADA).
- Manage the Benefits program by scheduling events, education sessions with agency employees, promoting, and presenting the ADOA Benefit Options Program (including insurance options, HIP Program, flu shot, MOM, POP events, research benefits issues prior and the Employee Assistance Program) through new hire orientation and open enrollment. MAP proxy; providing assistance, training with navigating MAP and track compliance.
- Prepare and submit One-Time Benefit Premium Adjustments for employees who are required to pay the employer portion. Answer questions and provide resources on benefits related issues, assist employees in the Qualified Life Event process, and the appeal process.
- Distribute benefit materials during open enrollment and via monthly newsletters. Attend Benefit meetings to ensure new and changing information is related to agency employees.

Knowledge, Skills & Abilities (KSAs):

Knowledge of:
- Research and data analysis methods in techniques.
- Function and structure of HRIS or comparable HR information systems and databases.
- Project management and continuous improvement methodologies.
- Benefits administration.
- Principles and practices of human resources management and administration.
- Arizona State Personnel Rules, and statewide policies and procedures.
- Federal, state, and department rules, policies, and applicable employment/labor laws including but not limited to FMLA, FLSA, COBRA, EEO, HIPPA, and USERRA.
- Performance Management (PM), and Continuous Quality Improvement (CQI) and Lean methodologies.

Skill in:
- Leadership, interpersonal relationships, team building when working with agency managers, directors, representatives of other governmental agencies.
- Project implementation analytical thinking and research procedures needed to complete special projects and reports.
- Prioritizing work, managing multiple assignments and meeting deadlines.
- Preparation of written correspondence and reports.
- Verbal communication with professionalism and tact.
- Utilization of information technology to automate manual tracking systems.
- Planning, analyzing, coordinating and overseeing a program or project.
- Various computer software programs (Microsoft Office applications, Google, HRIS, Internet applications, etc.) with expertise in Excel spreadsheets.

Ability to:
- Read and interpret laws, rules, regulations, policies and directives; gather, correlate, and analyze data.
- Multi-task with speed and accuracy.
- Develop ad-hoc HRIS reports.
- Design and maintain spreadsheets and databases.
- Compile and develop written strategic plans.
- Give presentations and speak in public.
- Assign, review and evaluate the work of others; prioritize and plan.
- Support a diverse multi-cultural workforce that reflects the community, promotes equal opportunity at all levels of public employment, and creates an inclusive work environment that enables all individuals to perform to their fullest potential free from discrimination.

Selective Preference(s):

Five years of experience at the HR Intermediate level OR Bachelor's Degree in Human Resources or closely related field and two years experience as an Intermediate Human Resources Analyst.

Pre-Employment Requirements:

Employees who drive on state business require possession of and the ability to retain a current, valid state-issued driver’s license appropriate to the assignment. Employees who drive on state business are subject to driver’s license checks, must maintain acceptable driving records and must complete any driver training (See Arizona Administrative Code R2-10-207.11).


The State of Arizona provides an excellent comprehensive benefits package including:
− Affordable medical and dental insurance plans
− Paid vacation and sick time
− 10 paid holidays per year
− Wellness program and plans
− Life insurance
− Short/long-term disability insurance
− Defined retirement plan
− Award winning Infant at Work program
− Credit union membership
− Transit subsidy
− ADHS Student Assistance Pilot Program

For a complete list of benefits provided by The State of Arizona, please visit our benefits page


To help you build a financially secure future, the State makes monthly contributions to finance your retirement benefit. The State will make a contribution to the ASRS in an amount equal to your contribution. In other words, you and the State will each pay 50% of the total cost of the benefit. New State employees have a 27 week wait period for contributions to begin.

Contact Us:

Arizona State Government is an EOE/ADA Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 542-1085. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. DHS is an Equal Employment Opportunity Employer. All newly hired employees will be subject to E-Verify Employment Eligibility Verification.


All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.  
State employees are highly engaged, collaborative and embrace a culture of public service.

The State of Arizona is an Equal Employment Opportunity Employer.