DEPARTMENT OF CHILD SAFETY

HUMAN RESOURCES
3003 N Central Ave Phoenix, AZ 85012

Salary: $23.7981 HRLY/ $49,500.05 Salary 

Grade: 20

Closing Date: June 30, 2026

The Human Resources Operations Specialist ensures compliance and accuracy in essential HR Operations, including monitoring employee credentials, tracking and maintaining employee records, maintaining and auditing personnel files, and processing personnel actions. Additionally, this role serves as the primary point of contact for HR Procedure inquiries

• Monitor Fingerprint Clearance Card (FPCC) renewals
• Track and maintain disclosure statements
• Serve as the Arizona State Employee Record Application (ASEDRA) Coordinator by maintaining accurate driver record data, processing updates, and acting as the primary contact for program inquiries
• Process AZ360 transactions-including personnel actions, data updates, and license or certification changes
• Oversee the management of employee personnel files and ensure compliance with record retention schedules by conducting regular audits
• Manage and respond to inquiries via various inboxes
• Provide phone coverage as needed
• Support special projects and assist with New Employee Orientation activities as needed
• Perform other duties as assigned related to the position.

Knowledge of:

• Thorough understanding of the full range of HR processes, including employee on-boarding, records management, compliance tracking, and personnel action processing.
  
• Understanding of best practices for creating, maintaining, auditing, storing, and securely disposing of both electronic and paper personnel records.
  
• Familiarity with HR information systems like AZ360 or similar platforms, including entering data, processing personnel changes, and navigating system features.
  
• Experience organizing, reviewing, and securely managing important documents.
  
• Office practices and procedures at a professional level.
  
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, SharePoint).

Skills in:

• Strong organizational skills with the ability to manage multiple tasks, emails, and projects at once while meeting deadlines.
  
• Strong written communication skills, including proper use of grammar, punctuation, and business vocabulary.
  
• Independently identify and resolve issues, recommend solutions, and escalate problems when necessary.
  
• Proficient in auditing records and processes, identifying inconsistencies or compliance issues, documenting findings, and recommending practical improvements.
  
• Customer service skills with a responsive and courteous approach to inquiries and support.
  
• Generating reports and creating Excel spreadsheets with formulas for data analysis and tracking.

Ability to:

• Accurately track, review, and process large volumes of information and documentation.
  
• Maintain discretion and confidentiality when handling sensitive information.
  
• Work both independently and collaboratively in a team environment.
  
• Adapt to changing priorities and demonstrate self-initiative in completing assignments.
  
• Learn and apply new policies, procedures, and systems relevant to the organization.

Preference will be give to candidates who have worked in a Human Resources setting for at least two years, have supported operational functions, and have experience overseeing and managing programs, comprehensive processes, and records management.

Must be able to secure and maintain clearance from DCS Central Registry.

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The State of Arizona provides an excellent comprehensive benefits package including:

• Affordable medical, dental, life, and short-term disability insurance plans
  
• Top-ranked retirement and long-term disability plans
  
• 10 paid holidays per year
  
• Vacation time accrued at 4:00 hours bi-weekly for the first 3 years
  
• Sick time accrued at 3:42 hours bi-weekly
  
• Deferred compensation plan
  
• Wellness plans

Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Positions in this classification participate in the Arizona State Retirement System (ASRS). Enrollment eligibility will become effective after 27 weeks of employment.

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 602-255-3141 or by email at ADA@AZDCS.GOV. Requests should be made as early as possible to allow time to arrange the accommodation. Should you have any further questions regarding the interview process you can reach out to a member of our recruitment team at 602-255-2903 or by email at recruiting@azdcs.gov. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.