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HUMAN RESOURCES ANALYST INTERMEDIATE

  • 503229
  • PHOENIX
  • DEPT OF HEALTH SERVICES
  • Full-time

DEPT OF HEALTH SERVICES

The Arizona Department of Health Services promotes and protects the health of Arizona’s children and adults. Our mission is to promote, protect, and improve the health and wellness of individuals and communities in Arizona. We strive to set the standard for personal and community health through direct care, science, public policy, and leadership. ADHS promotes alternative work schedules, flexible hours. We have positions that can fit any stage in your career, from entry to senior level. We offer a robust benefit package, including the ADHS Student Loan Assistance Pilot Program, where eligible employees can receive up to $437.50 per month for their outstanding student loans. Come check us out and see how you can make a difference in the lives of all Arizonans.

Employee Relations Analyst

DEPT OF HEALTH SERVICES

Job Location:

Address:  150 N 18th Ave Phoenix, AZ 85007

Posting Details:

Salary: $54,000 

Grade: 20

Closing Date: 

Job Summary:

Under the direction of the Employee Relations Manager, the HR Generalist is a seasoned professional with in-depth knowledge of Employee Relations. The individual in this position is accountable for ongoing activities or objectives and may lead or participate in projects. Will provide professional level human resources services to all DHS divisions.

Job Duties:

- Providing counsel, direction, and information to management and employees on employee relations issues. Assists with employee relations investigations, including but not limited to, administrative fact-finding inquiries related to disciplinary/corrective actions; meeting and interviewing employees at all levels throughout the agency.
- Drafting and preparing disciplinary letters, and other official responses. Participating in the development and implementation or interpretation of applicable policies and procedures, guidelines, investigative reports and findings. Provide guidance to employees regarding personnel actions, evaluations, disciplinary, and related matters. Ensuring policies and procedures are followed in accordance with relevant laws, rules, and policies.
- Respond to requests for information and assistance from management and employees. Developing and implementing various human resources programs for employee relations and conducting specialized research and presentations. Develop standard and ad hoc reports, templates, and other related compliance metrics. Provide analytical and operational reporting to improve overall service delivery and support.

Knowledge, Skills & Abilities (KSAs):

Knowledge of:
− Current principles, practices and methods used in the administration of an HR program.
− Federal and State employment laws, statutes, rules, regulations and Arizona Administrative Code (State Personnel Rules) as related to human resources, including but not limited to FMLA, ADA, EEO.
- Understand investigation principles and methodology to and resolve customer complaints and inquiries.
− Agency policies, rules and regulations; and principles and practices of modern organizational development.
- Research and data analysis methods and techniques.
- Applicable human resources statistical concepts and methods.
- Methods and techniques for recruitment and selection, interviewing, testing, pre-employment testing, checking employment references, transcripts/credentials and developing and implementing recruitment strategies.
− Performance Management (PM), and Continuous Quality Improvement (CQI) and Lean methodologies.

Skill in:
− Communicate information effectively & accurately in writing and verbally to the customer base.
− Resolving conflicts amicably.
− Establishing priorities among conflicting needs.
− Interpreting rules & regulations.
− Providing guidance and consultative services to employees at all levels of DHS.
− Reasoning and diplomacy.
− Researching, collecting, and analyzing data and reports.
− Developing and implementing various improvement initiatives for assigned program areas.
− Skilled in composing job announcements and advertisements.
− Analyze and evaluate resumes/curriculum vitae and job applications.

− Proficient computer skills using various computer software programs (Microsoft Office applications, Google, HRIS, Internet applications, etc.).
− Time management & meeting deadlines.

Ability to:
− Analyze specific problem situations and determine acceptable solutions within the framework of laws, rules and regulations.
− Perform research, collect and analyze data and report information.
− Negotiate and apply reason persuasively to resolve Employee Relations issues.
− Comprehend and make inferences from written material.
− Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes and work cooperatively and jointly to provide quality seamless customer service.
− Effectively manage multiple and changing priorities.
− Resolve customer complaints and/or inquires accurately and timely.
− Ability to be highly resourceful; self-motivated.
− Conduct presentations and public speaking.
− Maintain confidentiality.
− Support a diverse multi-cultural workforce that reflects the community, promotes equal opportunity at all levels of public employment, and creates an inclusive work environment that enables all individuals to perform to their fullest potential free from discrimination.

Selective Preference(s):

Bachelor’s Degree in Human Resources or closely related field and two years experience as a Human Resources Analyst or equivalent experience. Relevant HR Certification.

A State hospital employee must possess a valid level one fingerprint clearance card issued pursuant to A .R.S. § 41-1758.07 or must apply for a level one clearance fingerprint card within seven working days after beginning employment.

Pre-Employment Requirements:

Employees who drive on state business require possession of and the ability to retain a current, valid state-issued driver’s license appropriate to the assignment. Employees who drive on state business are subject to driver’s license checks, must maintain acceptable driving records and must complete any driver training (See Arizona Administrative Code R2-10-207.11).

Benefits:

The State of Arizona provides an excellent comprehensive benefits package including:
− Affordable medical and dental insurance plans
− Paid vacation and sick time
− 10 paid holidays per year
− Wellness program and plans
− Life insurance
− Short/long-term disability insurance
− Defined retirement plan
− Award winning Infant at Work program
− Credit union membership
− Transit subsidy
− ADHS Student Assistance Pilot Program

For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Retirement:

To help you build a financially secure future, the State makes monthly contributions to finance your retirement benefit. The State will make a contribution to the ASRS in an amount equal to your contribution. In other words, you and the State will each pay 50% of the total cost of the benefit. New State employees have a 27 week wait period for contributions to begin.

Contact Us:

Arizona State Government is an EOE/ADA Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 542-1085. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. DHS is an Equal Employment Opportunity Employer. All newly hired employees will be subject to E-Verify Employment Eligibility Verification.

ARIZONA MANAGEMENT SYSTEM (AMS)

All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.  
State employees are highly engaged, collaborative and embrace a culture of public service.

The State of Arizona is an Equal Employment Opportunity Employer.