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Human Resources Analyst

  • 513294
  • Full-time


Arizona Health Care Cost Containment System
Accountability, Community, Innovation, Leadership, Passion, Quality, Respect, Courage, Teamwork

The Arizona Health Care Cost Containment System (AHCCCS), Arizona’s Medicaid agency, is driven by its mission to deliver comprehensive, cost-effective health care to Arizonans in need. AHCCCS is a nationally acclaimed model among Medicaid programs and a recipient of multiple awards for excellence in workplace effectiveness and flexibility.

AHCCCS employees are passionate about their work, committed to high performance, and dedicated to serving the citizens of Arizona. Among government agencies, AHCCCS is recognized for high employee engagement and satisfaction, supportive leadership, and flexible work environments, including remote work opportunities. With career paths for seasoned professionals in a variety of fields, entry-level positions, and internship opportunities, AHCCCS offers meaningful career opportunities in a competitive industry.

Come join our dynamic and dedicated team.


Division of Human Resource and Development

Posting Details:

1st review of resumes on 11/14/2022

Location: 801 E. Jefferson St, Phoenix, AZ 85034  

Salary:  $48,000 - $50,500

Grade: 18

This position is eligible for part-time/full-time remote work. Must reside in the State of Arizona. 

Job Summary:

Under the direction of the HR Operations Manager, this position provides support and assistance with day-to-day HR administrative tasks in the Operations Unit. The position supports various Operations functions and processes. This includes responding and providing guidance to HR related questions and inquiries from AHCCCS Leadership and agency employees. This role will support HR Professional level staff with operational functions. Maintains human resources information system records in electronic and paper format.

Other duties as assigned, but not limited to:
• Performs all HRIS data entry to process employee personnel actions including but not limited to: new hire, transfers, address change, salary change, name change, position change, cash comp, and status changes. Responsible for maintaining paper and/or electronic personnel files, archiving files, internal compliance review audits, and processing personnel file review requests. Provides day-to-day admin support including receipt and distribution of daily mail, conference room scheduling, organizing and coordinating meetings and producing on demand reports. Oversees the HRD Mailbox and main HR phone line, responding to routine inquiries or forwarding to appropriate HR contact for response. Assists with benefits administration, including enrollment, ASRS verification and employee communication.
• Assists recruitment and on/off boarding efforts by conducting thorough, accurate and timely pre-employment verification and reference checks on all candidates who are being considered for employment. Drafts job announcements on the State job board. Prepares Personnel Action Forms (PAFs) for the hiring manager’s new hire packets. Oversees the on-boarding /off boarding processes to include, tracking new hire log sheet, participating in the delivery of the onboarding orientation presentation, fingerprinting, I-9 verification, IRME (unemployment insurance verifications), communication to disable accounts and equipment retrieval coordination, agency Travel Coordinator and managing the agency Years of Service award and recognition process.
• Other duties as assigned may include maintain the division credit card, processing invoices and reconciling monthly purchases.

Knowledge, Skills & Abilities (KSAs):

Knowledge of an/or ability to learn:
• Current, acceptable standards of administrative principles and practices
• Federal and State rules and regulations, Arizona State Personnel Rules
• Agency policies and procedures and departmental goals and objectives
• Human Resources Information Solution (HRIS)
• Talent Acquisition
• Human Resources terminology
• LEAN initiatives.

Skilled in:
• Report writing and formatting data
• Coordinating and organizing events
• Customer service techniques
• Problem solving techniques
• Effective oral/written communication and public speaking/presentations
• Conflict resolution as it relates to customer service

Ability to:
• Learn, understand and apply state and federal laws, as well as, state and agency rules, procedures and policies
• Respond to a wide range of personnel inquiries and situations with accuracy and
• Take direction, follow instructions, and produce expected results of assigned tasks in a timely manner
• Interact professionally with a variety of individuals ranging from front-line supervisors to members of senior management.
• Maintain confidentiality
• Prioritize, plan, analyze, coordinate work activities, communicate accurate information to customers and staff members
• Take initiative
• Multi-task and change priorities as needed,
• Multi-task and deal with interruptions throughout the day and maintain workflow.

Selective Preference(s):

Minimum: Any combination of training and experience that meet the knowledge, skills, and abilities (KSAs); typical ways KSAs are obtained may include but are not limited to: relevant degree from an accredited college or university, coursework and work experience relevant to assignment.

Preferred: Bachelor’s Degree in Human Resources or closely related field. Relevant HR Certification.

Pre-Employment Requirements:

• Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify), applicable to all newly hired State employees.
• Successfully pass fingerprint background check, prior employment verifications and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.
• Travel


Among the many benefits of a career with the State of Arizona, there are:
• 10 paid holidays per year
• Paid Vacation and Sick time off (13 and 12 days per year respectively) - start earning it your 1st day (prorated for part-time employees)
• A top-ranked retirement program with lifetime pension benefits
• A robust and affordable insurance plan, including medical, dental, life, and disability insurance
• Participation eligibility in the Public Service Loan Forgiveness Program (must meet qualifications)
• RideShare and Public Transit Subsidy
• A variety of learning and career development opportunities
• Opportunity to work 100% virtually or remotely on an ad-hoc basis (home office)

By providing the option of a full-time or part-time virtual/remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

For a complete list of benefits provided by The State of Arizona, please visit our benefits page


Lifetime Pension Benefit Program
• Administered through the Arizona State Retirement System (ASRS)
• Defined benefit plan that provides for life-long income upon retirement.
• Required participation for Long-Term Disability (LTD) and ASRS Retirement plan.
• Pre-taxed payroll contributions begin after a 27-week waiting period (prior contributions may waive the waiting period).

Deferred Retirement Compensation Program
• Voluntary participation.
• Program administered through Nationwide.
• Tax-deferred retirement investments through payroll deductions.

Contact Us:

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by emailing careers@azahcccs.gov.
Requests should be made as early as possible to allow time to arrange the accommodation. Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.


All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.  
State employees are highly engaged, collaborative and embrace a culture of public service.

The State of Arizona is an Equal Employment Opportunity Employer.