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  • 504315
  • Full-time


The Arizona Department of Health Services promotes and protects the health of Arizona’s children and adults. Our mission is to promote, protect, and improve the health and wellness of individuals and communities in Arizona. We strive to set the standard for personal and community health through direct care, science, public policy, and leadership. ADHS promotes alternative work schedules, flexible hours. We have positions that can fit any stage in your career, from entry to senior level. We offer a robust benefits package, including the ADHS Student Loan Assistance Program, where eligible employees can receive up to $437.50 per month for their outstanding student loans. Come check us out and see how you can make a difference in the lives of all Arizonans.

Employee Relations Analyst Senior


Job Location:

Address: 150 N 18th Ave. Phoenix, AZ 85007  

Posting Details:

Salary: $55,000 - $60,000 

Grade: 22

Job Summary:

Under the general direction of the Employee Relations Manager, the ER Analyst Senior is recognized as an expert in their own area and has specialized depth and/or breadth of expertise in Employee Relations. The individual in this position interprets issues and recommends solutions or best practices; solves complex problems, takes a broader perspective to identify solutions; and acts as a resource to lower-level colleagues.

Job Duties:

-Providing counsel, direction, and information to management, supervisors, and employees on employee relations issues; administrative investigations, mitigate, mediates, or elevates to the Employee Relations Manager, as appropriate. Conducts employee relations and grievances investigations, including, but not limited to fact-finding, investigations related to disciplinary actions and/or corrective actions.
-Conducting employee relations investigations, inquiries, and/or fact-findings; meeting and interviewing employees at all levels throughout the agency. Provide interpretation to employees regarding personnel actions, evaluations, disciplinary, and related matters. Ensuring policies and procedures are followed in accordance with relevant laws, rules, and policies.
-Drafting and preparing investigative reports, findings, EEOC position statements, official responses, disciplinary letters, and other official responses. Participating in the development and/or the implementation of interpretation of applicable policies and procedures, guidelines.
-Responding to requests for information and assistance from management, supervisors, and employees.
Developing and implementing various human resources programs for employee relations and conducting special research, studies, and projects, presentations, etc.
-Develop standard and ad hoc reports, templates, dashboards, and other performance-related and compliance metrics. Provide analytical and HR operational reporting to improve overall HR service delivery and support strategic organizational objectives.

Knowledge, Skills & Abilities (KSAs):

− Current principles, practices, and methods used in the administration of an HR program.
−Federal and State employment laws, state statutes, rules, regulations, and Arizona Administrative Code (State Personnel Rules) as related to human resources such as EEO, FMLA, ADA.
− Agency policies, rules and regulations; and principles and practices of modern organizational development.
− Performance Management (PM), and Continuous Quality Improvement (CQI), and Lean methodologies.
− Communicate information effectively & accurately in writing and verbally to the customer base.
− Well-versed in conflict resolution.
− Investigate and resolve customer complaints and inquiries from beginning to end.
− Establishing priorities among conflicting needs.
− Researching, collecting, and analyzing data and reports.
− Developing and implementing various improvement initiatives for assigned program areas.
− Interpreting rules & regulations.
− Providing guidance and consultative services to employees at all levels of DHS.
− Reasoning and diplomacy.
− Proficient computer skills using Microsoft Office and Google Suite.
− Time management & meeting deadlines.
− Analyze specific problem situations and determine acceptable solutions within the framework of laws, rules, and regulations; perform research, collect and analyze data and report information.
− Negotiate and apply reason persuasively to resolve Employee Relations issues.
− Comprehend and make inferences from written material.
− Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes and work cooperatively and jointly to provide quality seamless customer service; demonstrate a continuous effort to improve operations and streamline work processes.
− Support a diverse multi-cultural workforce that reflects the community, promotes equal opportunity at all levels of public employment, and creates an inclusive work environment that enables all individuals to perform to their fullest potential free from discrimination.

Selective Preference(s):

Bachelor's Degree in Human Resources or closely related field and two years’ experience as an Intermediate Human Resources Analyst or equivalent experience; OR five years of Employee Relations experience at the HR Intermediate level. Preference is given to candidates with relevant HR certification and continuous improvement and/or lean management experience.

Pre-Employment Requirements:

A State hospital employee must possess a valid level one fingerprint clearance card issued pursuant to A . R.S. § 41-1758.07 or must apply for a level one clearance fingerprint card within seven working days after beginning employment.

Valid AZ State Driver's License.


The State of Arizona provides an excellent comprehensive benefits package including:
− Affordable medical and dental insurance plans
− Paid vacation and sick time
− 10 paid holidays per year
− Wellness program and plans
− Life insurance
− Short/long-term disability insurance
− Defined retirement plan
− Award-winning Infant at Work program
− Credit union membership
− Transit subsidy
− ADHS Student Assistance Program

For a complete list of benefits provided by The State of Arizona, please visit our benefits page


To help you build a financially secure future, the State makes monthly contributions to finance your retirement benefit. The State will make a contribution to the ASRS in an amount equal to your contribution. In other words, you and the State will each pay 50% of the total cost of the benefit. New State employees have a 27 week wait period for contributions to begin.

Contact Us:

Arizona State Government is an EOE/ADA Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 542-1085. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. DHS is an Equal Employment Opportunity Employer. All newly hired employees will be subject to E-Verify Employment Eligibility Verification.


All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.  
State employees are highly engaged, collaborative and embrace a culture of public service.

The State of Arizona is an Equal Employment Opportunity Employer.