DEPARTMENT OF ECONOMIC SECURITY

Division of Developmental Disabilities
1789 West Jefferson Street, Phoenix, Arizona 85007

Salary: $55,000.00 - $62,000.00 

Grade: 22

Closing Date: May 18, 2026

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES), we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals that are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here to view ‘Our DES’ video. Come join the DES Team!

The Department of Economic Security, Division of Developmental Disabilities (DDD), is seeking an experienced and highly motivated individual to join our team as a Human Resources Operations Lead. DDD provides individuals with developmental disabilities, and their families, services and supports that are flexible, high quality, and member driven. These services provide individuals with opportunities to exercise their rights and responsibilities of independent decision-making and engagement in the community.

Essential Duties and Responsibilities include but are not limited to:
● Senior lead subject matter expert for all personnel actions/requests and classification/compensation for the division. Provides expert level technical analysis and review, guidance and training to other professionals within the division. Completes high-level projects, with time sensitive deadlines. Provides updates and reports on a full range of HR topics to the HR Business Partner and Executive Leadership Team.
● Conducts in-depth analysis of project data, requirements, and impact; identify problem areas and determines how to resolve them. Performs extensive research and fact finding; analyze results and the application of appropriate regulations and policies in order to develop recommendations. Collects and runs reports to assist the unit with data analysis of relevant data.
● Conducts quality assurance reviews for all personnel, classification/compensation, employee relations and staffing actions completed by staff. Supports team members' with their assigned actions in all HR functions through coaching and mentoring division management to create a fostering team culture. Provides training including but not limited to HR processes and procedures, classification/compensation, etc.
● Monitors team performance and report metrics, discover training needs and provide coaching. Establishes operational standards and procedures that are leveraged to respond to employee and manager questions, ensures actions are processed accurately and processes are administered effectively and efficiently.
● Serves as back up to the supervisor. Attend meetings in absence of the supervisor.

Knowledge in:
● ADOA and DES rules, policies, and procedures related to work assignment.
● AZ360 screens and their uses.
● Documentation and forms required to process personnel actions.
● The state's appraisal system.
● ADOA salary structure.
● ADOA classification/compensation guidelines and forms used.
● Computer programs, such as Google suite, etc.
● DES organizational structure and the services provided.
● Personnel processes and procedures.
● Research methods and reporting techniques.
● Operational/programmatic structures.

Skills In:
● Prioritizing among conflicting needs and organizational skills with emphasis on follow through.
● Establishing and maintaining effective interpersonal relationships.
● Excellent written and oral communications.
● Reviewing personnel actions and the documents attached.
● Analyzing documentation for accuracy and completion.
● Using databases to enter and retrieve information.
● Researching, collecting, and analyzing data and reports.
● Develop and implement various improvement initiatives for assigned areas.
● Multi-tasking.
● Time management.

Ability to:
● Establish priorities and complete actions timely and correctly.
● Make independent decisions.
● Plan and coordinate own work agenda.
● Assign, review, and evaluate the work of others.
● Monitor, track, and follow up on action items.
● Work in a fast-paced environment.
● Interact with a wide variety of entities, including DES Payroll and DES HRA.
● Interprets and explains policies and procedures.
● Maintain confidentiality.
● Perform research, collect and analyze data and report information.
● Analyze and resolve problems.
● Comprehend and make inferences from written material.

The ideal candidate for this position will have:
Bachelor's Degree in Human Resources or closely related field and two (2) years experience as an Intermediate Human Resources Analyst OR five (5) years of equivalent experience at a human resources intermediate level. Relevant HR Certification.

Successfully pass background and reference check; employment is contingent upon completion of the above-mentioned process and the Agency's ability to reasonably accommodate any restrictions.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

The Arizona Department of Economic Security offers a comprehensive benefits package to include:

• Affordable medical, dental, life, and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
• 10 paid holidays per year
• Paid vacation and sick time
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child.
• Deferred compensation plan
• Wellness plans
• Tuition Reimbursement
• Stipend Opportunities
• Infant at Work Program
• Rideshare and Public Transit Subsidy
• Career Advancement & Employee Development Opportunities

Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.

On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

For questions about this career opportunity, please contact Kari Nagler at 480-536-2513 or knagler@azdes.gov.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation, such as a sign language interpreter or an alternative format by contacting 480-536-2513 or knagler@azdes.gov. Requests should be made as early as possible to allow time to arrange the accommodation.