Would you like to be part of an amazing culture that helps Arizonans reach their full potential through temporary assistance? The Arizona Department of Economic Security (DES) is looking for individuals that are committed to service, community, and teamwork.
The Department of Economic Security, Division of Employment and Rehabilitation Services (DERS) performs an integral role in improving Arizona’s workforce by assisting individuals who are unemployed or underemployed, and those with barriers, to prepare for and obtain meaningful employment. DERS supports Arizona employers with recruitment assistance by connecting them to a skilled workforce.
We are seeking an experienced and highly motivated individual to join our team as a Human Services Specialist 2 with the Child Care Administration (CCA) Team. Under general supervision, this position makes eligibility determinations and manages an ongoing caseload for the Child Care Administration (CCA).
• Complete a service needs assessment through interviews for intake or reviews based on assigned caseload
• Verify eligibility factors, and determine eligibility for multiple eligibility categories based on financial and non-financial factors
• Use time management techniques to plan and prioritize service delivery on a complex diverse case load.
• Maintain case records per policy with complete and accurate information.
• Maintain professional contact with clients, employers, other agencies to support, determine and update eligibility information.
• Coordinate services based on information from other agencies to ensure timely and accurate service delivery.
• Operate multiple automated computer systems to authorize client services, input, update and retrieve confidential client information and to receive and send information to other Departments and contracted staff.
• Maintain professional contact with contracted providers to authorize, change or stop services. Assist both provider and client with resolution of nonpayment of co-payment issues.
• Research and prepare overpayment packets per policy for Quality Assurance Integrity Administration.
• Research and prepare referral for investigations in potential cases of fraud.
• Assist Office of Inspector General as requested.
• Research and prepare case history and represent the department at fair hearings resulting from client or provider appeals of adverse actions or denials of services.
• Counsel clients about the availability of different types of childcare providers.
• Provide website and/or phone contact information to Child Care Resource & Referral or complete referral process to certification unit for relative provider selection.
• Travel will be required to assist other offices, attend meetings and trainings.
• Knowledge of department policy, federal and state statutes, administrative rules, and contract requirements pertaining to multiple childcare programs
• Knowledge of other DES programs, community programs and other resources, which may be of help to clients
• Knowledge regarding how to operate automated equipment and how to navigate through multiple computer systems including GUIDE, AZCCATS, AZTECS, GOOGLE, CHILDS and FPUB.
• Skill in conducting interviews in a timely, efficient manner while eliciting information needed
• Listening skills
• Written and oral commination skills
• Skills in diffusing hostile or angry customers
• Ability to absorb, interpret and assimilate large quantities of technical written material.
• Three years of case management experience
• One year of direct contact with clients or public assistance experience
• Three years of experience in interviewing techniques
• Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify), applicable to all newly hired State employees.
• Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.
• Employee shall have a valid Level One Arizona Fingerprint Clearance Card issued pursuant to Arizona Revised Statute 41-2758.07 in order to work with children and vulnerable adults.
• Candidates for this position shall be subject to a search of both the Child Protective Services Central Registry pursuant to A.R.S. 8-804 and the Adult Protective Services Registry pursuant to A.R.S. 46-459.
• The position will require the possession of and ability to retain a current, valid state-issued driver’s license appropriate to the assignment. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records and must complete any driver training (see Arizona Administrative Code R2-10-207.12). Individuals may be required to use their personal motor vehicle.
We offer a competitive benefits package that is unmatched by the private sector and a culture that encourages team success and advocates for personal advancement.
-Affordable Health, Dental, Vision and Life and Disability Insurance
-10 holidays per year
-Paid Vacation and Sick time off - start earning it your 1st day
-Eligible to participate in the Public Service Loan Forgiveness Program (must meet qualifications)
-Contribute to, and participate in the Arizona State Retirement System
-Ride Share and Public Transit Subsidy
-Career Advancement Opportunities
-Opportunity to work remotely (home office) on an ad-hoc basis
For a complete list of benefits provided by The State of Arizona, please visit our benefits page
State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.
On, or shortly after, your first day of work, you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.
Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting (480) 392-3471 or email Sgillette@azdes.gov
Requests should be made as early as possible to allow time to arrange the accommodation. Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.
ARIZONA MANAGEMENT SYSTEM (AMS)
All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress. Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.
State employees are highly engaged, collaborative and embrace a culture of public service.
The State of Arizona is an Equal Employment Opportunity Employer.