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  • 504321
  • Full-time


Are you ready to work for an exceptional state agency that works to protect the life, health and welfare of the employees in the State of Arizona? Apply with us! The Industrial Commission of Arizona (ICA) is committed to the highest standards of compliance, demonstrating leadership in all areas, and teaching and working with employers and employees to make them successful. A thriving workforce in Arizona is what we strive for and work towards each day.



Job Location:

Address:  800 W Washington St., Phoenix, AZ  85007

Posting Details:

Salary: $55,000.00 

Grade: 21

Closing Date: Open Until Filled

Job Summary:

This position is responsible for performing work associated with the supervision of employee’s processing workers’ compensation benefits and may be required to perform the duties of the team members for the following Special Fund programs: No Insurance, Bankrupt Self-Insured, Pre-1973 supportive care, Vocational Rehabilitation and Apportionment Claims. File handling of expert level professional claims management of the following status’: time loss, permanent impairment, permanently awarded (as defined by a Loss of Earning Capacity award and/or Support Care), apportionment and vocational rehabilitation.

Job Duties:

The candidate appointed to this position will work closely with the management team, with limited supervision under the Special Fund Manager and/or Special Fund Assistant Manager to oversee the daily operations and staff of the Special Fund division to create and maintain a positive team culture focused on proactive claims management.

Knowledge, Skills & Abilities (KSAs):

Knowledge of:
• Arizona workers’ compensation statues, rules of procedure, regulations, Court of Appeals and Supreme Court decisions regarding workers’ compensation law.
• Workers’ compensation claims processing procedures and best practices.
• Federal and State vocational rehabilitation laws.
• State personnel rules.
• Medical terminology, treatment protocols and Occupational Disability Guidelines.
• Federal laws such as Family Medical Leave Act (FMLA), American with Disability Act,
Health Insurance Portability Accountability Act (HIPAA) and Social Security rules and
regulations as they might relate to workers’ compensation issues.
• Insurance industry claims adjusting standards and practices.
• General knowledge of other State agencies, such as Department of Insurance and their
role in the workers’ compensation process.
• Process and information management principles and practices, including the use of
technology to improve processes.

Skill in:
• Organizational, analytical, managerial and supervision.
• Entry level business acumen, management skills including workflows and information
• Leadership and time management.
• Verbal and written communication.
• Advanced computer usage to include Microsoft Office and Google programs.
• Instructional training and presentation.
Ability to:
• Plan, direct and evaluate employee performance and build a strong positive team culture.
• Analyze and resolve complex insurance claims matters with claimants, attorneys,
employers, insurance carriers and third-party administrators.
• Establish goals and drive results.
• Effectively train internal and customers in small group settings.

Selective Preference(s):

Ideal candidates will have:
• Supervision experience

Pre-Employment Requirements:

Arizona Driver's License:
Must possess valid Arizona Driver's License. Required In-state and out-of-state travel is required. Requires possession of and ability to retain a current, valid state-issued driver's license appropriate to the assignment. Employees who drive on state business are subject to driver's license record checks, must complete any required driver training (See Arizona Administrative Code R2-10-207 (12). Employees may be required to use their own transportation, as well as maintaining valid motor vehicle insurance and current Arizona vehicle registration; however, mileage will be reimbursed.


The Arizona Department of Administration offers a comprehensive benefits package to include:
Sick leave
Vacation with 10 paid holidays per year
Health and dental insurance
Retirement plan
Life insurance and long-term disability insurance
Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance

For a complete list of benefits provided by The State of Arizona, please visit our benefits page


You will be eligible to participate in the state employee health/disability insurance plan, and you are required to participate in the Arizona State Retirement System (ASRS). ASRS participation may begin immediately or upon your 27th week of employment. Contributions are matched by the employer.

Contact Us:

If you have any questions please feel free to call 602-542-5559 or email HR@azica.gov for assistance.


All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.  
State employees are highly engaged, collaborative and embrace a culture of public service.

The State of Arizona is an Equal Employment Opportunity Employer.