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  • 502039
  • Full-time
  • Closing at: May 26 2022 at 23:55 MST



The Arizona Department of Corrections, Rehabilitation & Reentry is dedicated to developing, encouraging, recognizing, and rewarding the professional performance and growth by employees at all levels. The state is proudly served by over 9,000 well-trained corrections professionals who are dedicated to public, staff and inmate safety by effectively employing sound correctional practices, efficient operational procedures, and proven programming opportunities for inmates. Join our team and help to proudly serve our community!



Job Location:


Information Technology Bureau
1645 West Jefferson Street
Phoenix, Arizona 85007

Posting Details:

Salary:  $80,000.00

Grade: 29

Closing Date: 05/26/2022

Job Summary:

The Arizona Department of Corrections Rehabilitation & Reentry (ADCRR) is seeking a senior-level Program manager with strong customer service experience who is well versed in various project management disciplines and their application to Information Technology initiatives. This position is responsible for the identification and orchestration of many project campaigns supporting the evolution of technology services.

Job Duties:

- Manages program(s), which may include multiple sub-projects
- Leads planning and/or implementation of programs
- Manages programs based on repeatable standards and practices where possible but also may require defining new approaches
- Facilitates the definition of program missions, goals, tasks, and resource requirements
- Resolves conflicts within and between projects or functional areas
- Develops methods to monitor program or area progress and takes corrective action
- Assists with managing the program budget and resource allocation
- Ensures that the agreed-upon service levels and customer requirements are met
- Works cross-functionally to solve problems and implement changes
- Analyzes potential risks and future impact of decisions
- Proactively and routinely identifies, mitigates, and reports program
- Responds promptly to customer needs
- Takes a customer-centric approach to problem-solving
- Identifies opportunities and implements solutions to improve efficiency and reduce waste
- Leads initiatives to develop solutions and processes to meet needs
- Identifies unique innovative approaches
- Prioritizes and plan work activities
- Sets goals and objectives
- Communicates activities and results as appropriate
- Participates in reviews of assigned and completed tasks
- Reviews and recommends equipment, resources, and software
- Assists with development or preparation of department-level budget
- Identifies required resources
- Trains staff, schedules, and monitors resources
- Manages a team of Business Analysts and Project managers
- Drives on state business
- Performs other duties appropriate to the assignment

Knowledge, Skills & Abilities (KSAs):

Knowledge of:
- Theoretical and practical aspects of project management
- Interrelationships among various internal & external organizational functions
- Mastery with Program Management Professional (PgMP) Examination Specification
- Principles of effective management and supervision

Skill in:
- Strong customer service
- Establishing and maintaining interpersonal relationships
- Written and verbal communication
- Advanced program management
- Management and supervision
- Maintaining confidentiality
- Effective listening
- Time management
- Analytical skills
- Proficient knowledge and practical use of program/project tools and techniques

Ability to:
- Balance, prioritize, organize, and track multiple tasks
- Delegate work
- Work collaboratively in teams and across organizations
- Synthesize feedback and adjust plans accordingly
- Build strong relationships inside and outside the organization
- Develop and write program/project plans or roadmaps; this would include scope and mission statements, program timelines, milestones, resource planning, testing requirements, and design
- Lead team(s) to design solutions for clients
- Effectively articulate the relationship of the program(s) to other work units/programs
- Have a deep and broad understanding of current and anticipated needs and priorities of internal and external clients

Selective Preference(s):

Bachelor’s degree or Ten (10) or more years of experience with coordinating large projects in the role of project management and/or program management (or equivalent experience)

Pre-Employment Requirements:

Arizona State Project Management Certification
Requires possession of, and ability to retain a current, valid state-issued driver’s license appropriate to the assignment. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete any required driver training (see Arizona Administrative Code R2-10-207.12).
Employment is contingent on the selected applicant passing a background investigation.


We offer an excellent and affordable comprehensive benefits package to meet the needs of our employees:
- Vacation and sick days with 10 paid holidays per year
- Robust and affordable insurance plan to include medical, dental, life, short-term and long-term disability options
- Exceptional retirement program
- Optional employee benefits such as deferred compensation plans, credit union membership, and a wellness program
- An incentivized commuter club and public transportation subsidy program

For a complete list of benefits provided by The State of Arizona, please visit our benefits page


Positions in this classification participate in the Arizona State Retirement System (ASRS).
Enrollment eligibility will become effective after 27 weeks of employment.
Current ADCRR Employees: Consult with your respective Human Resources Liaison if you are in a different retirement plan than the one indicated above.

Contact Us:

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 602-255-2430.
Requests should be made as early as possible to allow time to arrange the accommodation. Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.


All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.  
State employees are highly engaged, collaborative and embrace a culture of public service.

The State of Arizona is an Equal Employment Opportunity Employer.