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Instructional Systems Design Specialist

  • 508175
  • PHOENIX
  • DEPT OF CHILD SAFETY
  • Full-time

DEPARTMENT OF CHILD SAFETY

The Arizona Department of Child Safety (DCS) is a social and human services agency whose mission is to successfully engage children and families to ensure safety, strengthen families, and achieve permanency. DCS has field office locations located throughout the state of Arizona, with its central office located in Downtown Phoenix. DCS employs over 2,800 employees who share the common vision of ensuring children thrive in family environments free from abuse and neglect.

Instructional Systems Design Specialist

Learning and Development

Job Location:

3550 N. Central Ave Phoenix, AZ 85012

Posting Details:

Salary: $53,300 annual 

Grade: 21

Closing Date: Open until filled

Job Summary:

The Training Officer III (Instructional Systems Design Specialist) position is responsible for the development of agency-wide and community caregiver curriculum which is delivered to DCS employees, select contractors and caregiver licensing agencies (GH and FC) to assist in meeting their performance goals and achieve business objectives. Instructional design is the principal duty of the position, with classroom and computer based learning as the primary methods of learning delivery. The TO III designs, develops, implements, revises and evaluates course-ware that meets industry and agency standards, is tied to the business outcomes of the agency, and caregiver licensing agencies. The TO III may create and deliver certification programs to establish and maintain consistency in the quality and delivery of courses throughout the agency and contracted providers within the community. The TO III establishes and maintains relationships with staff and management at all levels within the organization, community contractors, and community caregiver licensing agencies, leads design projects, and coaches less experienced peers. The TO III may also provide computer-based training software support for the agency. The TO III may coordinate and participate in special training activities, such as training the pilot of new or revised curriculum. In-state travel may be required.

The position requires the ability to create and learn training related to new laws, policy, social work practice, and ongoing technological changes in the state's SACWIS system.

Bi-Lingual Stipend

DCS offers a Bi-Lingual Stipend to all interested and eligible DCS Employees who successfully complete a language proficiency exam.  Qualifying employees will receive a $500 annual stipend paid in equal increments. 

 If you’re good at what you do, you can work anywhere. If you’re the best at what you do, come work at DCS!

Job Duties:

- Plans develops and writes curricula; evaluates, revises, & updates training for DCS employees, community providers, and caregiver licensing agencies required by federal and state stature and DCS Policy and Procedures for new and revised content. Designs, develops, and revises courses for delivery in a variety of media, including classroom and distance learning (computer-based training, web conference,). Uses instructional-systems design model to ensure effective training. Uses training technology to develop and deliver classroom and distance learning products.
- Consults with training executive sponsors, requesters and subject matter experts at all levels of the organization to identify training needs and ensure training meets stated objectives. Gathers information from subject matter experts; researches policies and procedures, legal requirements, agency programs, best methods and practices, and other information relating to assigned training projects. Confers with managers, trainers and other staff on the development of training. This position requires the ability to learn and develop expertise in areas that may or may not reside in the Instructional Design Specialist's (TO III) experience.
- Develops and delivers certifications for training delivery, evaluation and other training-related topics as needed. Coaches/mentors peers in training development, design and delivery (informally as well as through certifications.) In-state travel to deliver training and/or coach/mentor staff may be required.
- Works closely with others internal and external to the agency in order to implement training. Implements completed training products, such as leader & participant guides, handbooks, manuals, training technology tools & other course materials, including insuring course materials are available for launch, communicating with stakeholders, providing support following course launch. May participate in special training activities, such as piloting new or revised curriculum. The position requires the ability to create and learn training related to new laws, policy, social work practice, and ongoing technological changes in the state's SACWIS.
- Assumes a role in the use of training technology for the agency, as required. Acts as coach and resource to other instructional designers and trainers in the agency. Participates in and leads teams relating to instructional design and training.
- Performs administrative functions including Managing training projects. Attends variety of meetings, training seminars, etc. Prepares data and a variety of reports for administrative review and makes presentations to management and staff at all levels of the organization. Assesses and evaluates training and other resources; makes recommendations to management.

Knowledge, Skills & Abilities (KSAs):

KNOWLEDGE OF: instructional systems design; evaluation; distance learning (computer-based training, web-conference, etc.) principles, practices, processes, and tools; principles of adult learning and employee training; nature of the learning process; trends in employee training; customer service principles, practices, processes, and tools; training strategy and methods; methods of conducting, evaluating and auditing training; transfer of learning methodologies and techniques; and Federal and State laws, rules, regulations and procedures, including Child Welfare related laws, Department policies and procedures such as current practice in the Field, child welfare practice initiatives, and social work best practices related to child welfare; State's SACWIS system, and organizational structure.

SKILL IN: Instructional design; training delivery; distance learning development; training needs assessment; training evaluation; training-related technologies including computer-based training authoring tools and web conference packages; coaching; interpersonal relations; analyze, evaluate, develop and improve training programs, materials and curricula; oral and written communication; developing training in a way that engages the audience, conveys the concepts and responds to questions when asked; customer service; problem solving; following up with others; common software packages; developing expertise in content areas outside the employee's past experience; and interpersonal relationships in working with diverse groups.

ABILITY TO: Instructional design; training delivery; distance learning development; training needs assessment; training evaluation; training-related technologies including computer-based training authoring tools and web conference packages; coaching; interpersonal relations; analyze, evaluate, develop and improve training programs, materials and curricula; oral and written communication; developing training in a way that engages the audience, conveys the concepts and responds to questions when asked; customer service; problem solving; following up with others; accuracy, attention to detail, common software packages; developing expertise in content areas outside the employee's past experience; and interpersonal relationships in working with diverse groups.

Selective Preference(s):

Bachelor's degree or higher in adult education, public administration, social work or other acceptable field from an accredited college or university OR equivalent experience directly working in a training environment developing and creating training curriculum. Also, they must have at least three years experience working for DCS OR three years experience developing and creating training curriculum.

Pre-Employment Requirements:

In state travel is required. Requires possession of and ability to retain a current, a valid state-issued drivers license appropriate to assignment. Employees who drive on state business are subject to drivers license record checks, must maintain acceptable driving records, and must complete any required driver training (see Arizona Administrative Code R2-10-207.12). Employees may be required to use their own transportation as well as maintaining valid motor vehicle insurance and current Arizona vehicle registration; however mileage will be reimbursed.

The ability to secure and maintain clearance from the DCS Central Registry.

Benefits:

As an employee of the Department of Child Safety you will be entitled to a comprehensive benefits package that can become effective as soon as two weeks after starting!
Benefits include:
- Paid sick leave.
- Paid vacation that includes ten (10) holidays per year.
- Competitive health and dental insurance plans.
- Life insurance and long-term disability insurance.
We also offer optional employee benefits that include:
- Vision coverage.
- Short-term disability insurance.
- Deferred compensation plans.
- Supplemental life insurance.
- Employee wellness plans

For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Retirement:

Positions in this classification participate in the Arizona State Retirement System (ASRS). Enrollment eligibility will become effective after 27 weeks of employment.

Contact Us:

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 602-255-2903.
Requests should be made as early as possible to allow time to arrange the accommodation. Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.

ARIZONA MANAGEMENT SYSTEM (AMS)

All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.  
State employees are highly engaged, collaborative and embrace a culture of public service.

The State of Arizona is an Equal Employment Opportunity Employer.