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Internal Relations Specialist

  • 501573
  • PHOENIX
  • DEPT OF HEALTH SERVICES
  • Full-time

DEPT OF HEALTH SERVICES

The Arizona Department of Health Services promotes and protects the health of Arizona’s children and adults. Our mission is to promote, protect, and improve the health and wellness of individuals and communities in Arizona. We strive to set the standard for personal and community health through direct care, science, public policy, and leadership. ADHS promotes alternative work schedules, flexible hours. We have positions that can fit any stage in your career, from entry to senior level. We offer a robust benefit package, including the ADHS Student Loan Assistance Pilot Program, where eligible employees can receive up to $437.50 per month for their outstanding student loans. Come check us out and see how you can make a difference in the lives of all Arizonans.

INTERNAL RELATIONS SPECIALIST

Professional Development & Community Engagement 

Job Location:

Address:  150 N. 18th Avenue, Phoenix, AZ 85007

Posting Details:

Salary: $60,000 

Grade: 22

Closing Date: 

Job Summary:

This position will support the Professional Development and Community Engagement Office, CDC COVID-19 Public Health Workforce Development grant and other state and federal funding initiatives. The Internal Relations Specialist will report to the Workforce Development Manager and will be responsible for ensuring the workforce is kept informed on issues affecting them. They will translate agency strategies and initiatives into key messages, developing appropriate internal communication in support of strategies to drive engagement, influence behavior, and shape culture. This individual will be skilled in collaborating with leaders to draft clear internal communication messages, planning, editing, and writing content for a variety of internal platforms, and ensuring messaging is consistent across all platforms and is aligned with external communications. Responsibilities will include (but are not limited to): ensuring organizational initiatives are effectively communicated to the workforce, developing messaging that is accurate, appropriate, and integrated with agency priorities and themes, creating presentation templates and other tools to support agency leaders with executing communication strategies, measuring and presenting results of communication efforts, and designing communication materials that influence connectivity and culture.

This Internal Relations Specialist position is dependent on grant funding which is subject to renewal annually.

Job Duties:

- Plan, write, review, and edit communication content for multiple platforms, including intranet, newsletter, and email -ensuring consistency of messaging across all internal platforms. Participate in the development and implementation of an internal communications strategy for the department.
- Collaborate with leadership to plan communication strategies and messages that inform the workforce and drive engagement, influence behavior, and shape culture. Proactively identify engaging agency and workforce stories and messages connected to strategic goals. Coordinate with partners throughout the agency to obtain information for content development.
- Design and develop presentation templates and other tools to support agency leaders with executing communication strategies.
- Establish criteria, procedures, and instruments for assessing wellness needs and program effectiveness, such as developing and disseminating an annual survey. Compile statistical summaries of participant data, class attendance, and equipment inventories to ensure proper detailed program evaluation.
- Leverage analytics and reports to determine effectiveness and pursue continuous improvements of strategies and materials. Develop and maintain an internal communication calendar to prioritize and adapt to agency needs.

Knowledge, Skills & Abilities (KSAs):

Knowledge of:
- Communication practices and techniques.
- Agency culture, vision, and mission for the purpose of integrating these into communication materials.
- Internal Communications and its operation, in particular how to communicate effectively.
- Performance Management (PM), and Continuous Quality Improvement (CQI) and Lean methodologies.

Skill in:
- Outstanding oral and written communications skills including excellent writing, grammar, editing and proofreading skills.
- Communicate effectively in small and large groups.
- Digital analytics tools (Google Analytics).
- Design packages (Adobe Illustrator Photoshop & various image editors).
- Highly proficient with Google Workforce tools.
- Manage multiple projects and produce quality results while remaining flexible to changing requirements and priorities.
- Excellent organizational and administrative skills with strong attention to detail.

Ability to:
-Think analytically and strategically to develop communication solutions that drive operational, engagement, and culture strategies.
- Communicate complex messages into easy-to-understand language.
- Work under pressure as part of a project team.
- Support a diverse multi-cultural workforce that reflects the community, promotes equal opportunity at all levels of public employment, and creates an inclusive work environment that enables all individuals to perform to their fullest potential free from discrimination.

Selective Preference(s):

Bachelor's Degree in Communications or a related field with 4 years of professional work experience OR 8 years of work experience may be considered in lieu of a degree.

Pre-Employment Requirements:

Employees who drive on state business require possession of and the ability to retain a current, valid state-issued driver’s license appropriate to the assignment. Employees who drive on state business are subject to driver’s license checks, must maintain acceptable driving records and must complete any driver training (See Arizona Administrative Code R2-10-207.11).

Benefits:

The State of Arizona provides an excellent comprehensive benefits package including:
− Affordable medical and dental insurance plans
− Paid vacation and sick time
− 10 paid holidays per year
− Wellness program and plans
− Life insurance
− Short/long-term disability insurance
− Defined retirement plan
− Award winning Infant at Work program
− Credit union membership
− Transit subsidy
− ADHS Student Assistance Pilot Program

For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Retirement:

To help you build a financially secure future, the State makes monthly contributions to finance your retirement benefit. The State will make a contribution to the ASRS in an amount equal to your contribution. In other words, you and the State will each pay 50% of the total cost of the benefit. New State employees have a 27 week wait period for contributions to begin.

Contact Us:

Arizona State Government is an EOE/ADA Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 542-1085. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. DHS is an Equal Employment Opportunity Employer. All newly hired employees will be subject to E-Verify Employment Eligibility Verification.

ARIZONA MANAGEMENT SYSTEM (AMS)

All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.  
State employees are highly engaged, collaborative and embrace a culture of public service.

Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.