INDUSTRIAL COMMISSION

LABOR DIVISION

Address:  800 W Washington St 
Phoenix, Arizona 85007

Salary: $31.20 

Grade: 20

Closing Date:  April 7, 2026

The Labor Department is responsible for the statewide enforcement of the Wage Claim, Youth Employment, Minimum Wage, Earned Paid Sick Time, Retaliation and Payment Compliance programs.

This position may offer the ability to work remotely within Arizona, based on the department’s business needs and continued satisfactory performance. The position is hybrid and will require you to come into the office at least twice a week, or as needed.

Oversees daily operations of the Labor Division Investigations Unit, supervising staff, assigning and reviewing casework, and ensuring compliance with labor laws and procedures. Provides guidance, resolves issues, and responds to public and claimant inquiries. Leads team meetings, evaluations, and process improvements, while supporting policy decisions and serving as Acting Director when needed.

Knowledge in
● Procedures and techniques of managing and supervising an investigation unit responsible for conducting specialized and highly complex administrative investigations.
● Arizona administrative practices and procedures and personnel rules and requirements is preferred.
● Wage claim, minimum wage, earned paid sick time, retaliation, payment compliance and youth labor statutes, rules and investigation processes as well as the provisions of federal Fair Labor Standards Act.
● ICA and Labor Department's purpose, goals, policies, procedures, and practices, is preferred.
● Sources for information and evidence relevant to specialized and complex labor related enforcement issues.
● Microsoft office and Google programs.
Skills in
● Effective written and oral communication.
● Assessing work situations and rendering appropriate problem-solving techniques.
● Developing and implementing training.
● Interpreting and applying laws, rules and agency procedures.
● Written and verbal communication skills
● Interview and mediation skills
● Logical and analytical skills
● Organizational skills
● Effectively manage multiple cases across various programs.
● Basic computer skills
Ability to
● Understand and work within scope of authority.
● Work independently, without direction.
● Establish and maintain cooperative and effective working relationships with others.
● Meet established timelines.
● Understand and work within scope of authority.
● Work independently, without direction.
● Establish and maintain cooperative and effective working relationships with others.
● Meet established timelines.
● Apply applicable statutes and rules across all of the programs.
● Effective written and verbal communication
● Manage adverse situations or disgruntled claimants and employers.
● Solve complex problems and analyze issues.
● Work under pressure
● Meet deadlines.
● Work with others
● Listen
● Decipher factual and relevant evidence.
● Work in a team and individually List

The ideal candidate will have investigative and caseload management skills, knowledge of Labor Department programs and the FLSA, as well as prior supervisory experience.

Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11).

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The State of Arizona provides an excellent comprehensive benefits package including:
● Affordable medical, dental, life, and short-term disability insurance plans
● Top-ranked retirement and long-term disability plans
● 10 paid holidays per year
● Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
● Sick time accrued at 3.70 hours bi-weekly
● Deferred compensation plan
● Wellness plans

Please visit https://hr.az.gov/employee-benefits to learn more about benefits given to ICA employees.

Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

You will be eligible to participate in the state employee health/disability insurance plan, and you are required to participate in the Arizona State Retirement System (ASRS). ASRS participation may begin immediately or upon your 27th week of employment. Contributions are matched by the employer.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 542.5559. Requests should be made as early as possible to allow sufficient time to arrange the accommodation.