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Investigations Supervisor II

  • 502143
  • Full-time
  • Closing at: Oct 27 2021 at 23:55 MST


The purpose of the Board of Technical Registration is to protect the public by setting appropriate registration qualifications and enforcing state statutes relating to the practice of all Board-regulated professions and occupations.

The Board of Technical Registration reviews applications for engineers, architects, geologists, land surveyors, landscape architects, home inspectors, and alarm agents and determines if the applicants are qualified for licensure or certification. The Board also accepts complaints from the public, alleging violations of the standards of practice for these fields and creates policy statements for public guidance on health, safety, and welfare issues related to the practice of these professions.

Investigations Supervisor II

Job Location:

1110 West Washington Street, Suite 240

Phoenix, Arizona 85007


Posting Details:

Annual Salary Range: $40,000 - $55,000

Grade: 20

Closing Date: October 27th, 2021  

Job Summary:

This position manages complex and highly technical complaint investigations relative to professions and occupations licensed by the Board of Technical Registration; supervises, develops and trains advisory staff assistants; assigns case assessments; reviews reports; manages meetings and conferences; supervises compliance, engages in cost recovery tasks; testifies as required; prepares extensive and varied documentation; applies and interprets complex laws, rules and standards.

Job Duties:

•Advises and makes recommendations to the Board relative to information, evidence and findings discovered during complaint investigations

•Supervises, develops and trains Enforcement Advisory Committee members in matters related to applicable law, enforcement procedure, administrative code and standards of practice

•Reviews reports prepared by Enforcement Advisory Committee members and makes recommendations for corrections

•Makes assignments for the review of technical evidence based upon availability and professional expertise

•Determines investigative costs associated with complaint investigations for the purpose of cost recovery

•Prepares extensive reports, subpoenas and legal documents related to complex technical investigations

•Consults with internal legal staff and outside council, and addresses public inquires and requests

•Supervises and manages committee meetings at which findings of Practice Act violations occur

•Supervises and manages compliance with terms and stipulations related to Orders of Discipline

•Collects, examines and preserves case evidence and professional documents

•Testifies in court and administrative hearings as an official witness

•Conducts interviews of complainants, witnesses and respondents

•Other duties as assigned as related to the position

Knowledge, Skills & Abilities (KSAs):


•Various computer software applications including Microsoft and Google products

•Various state and agency statues, rules, standards, policy and procedure

•Supervisory and case management strategies and techniques

•Basic technical knowledge of all regulated professions

•Interview and report writing methods

•Mediation and negotiation principles

•Records/case management system

•Records retention requirements

•Rules of evidence


•Effectively monitor and supervise respondents subject to Board Orders

•Courteously and effectively deal with public requests and inquiries

•Applying appropriate supervisory and management techniques

•Persuasive and objective written and verbal communication

•Effectively and fairly negotiate informal case settlements

•Efficiently operate computers and other office equipment

•Multitasking and prioritizing tasks

•Interviewing and active listening


•Effectively supervise and manage technical staff assistants and all facets of complaint investigations

•Write clear, concise and accurate investigative reports, Consent Agreements and Board Orders

•Interpret and apply statutes, rules and standards relative to complaint investigations

•Communicate verbally in an articulate, professional and logical manner

•Collect and analyze evidence and determine it's investigative value

•Interface with attorney's, law enforcement and other professionals

•Calculate and make final determinations of investigative costs

•Work independently and with minimal supervision

•Remain organized

Selective Preference(s):

•A bachelor's degree in criminal justice, public administration or similar degree from an accredited institution of higher learning and/or formal training and/or experience in law enforcement and/or criminal or administrative investigation

•Five years or more of experience as an investigator in State service conducting regulatory and/or criminal investigations or substantially equivalent experience conducting complex investigations and/or supervisory/management duties for a law enforcement, criminal justice or state regulatory agency

Pre-Employment Requirements:

•Must have a valid AZ Driver's License and be willing to travel if necessary

•Supervisory training and/or experience

•Regulatory investigative experience

•Law enforcement experience


The State of Arizona offers a comprehensive benefits package to include:

•Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance

•Life insurance and long-term disability insurance

•Vacation plus 10 paid holidays per year

•Health and dental insurance

•Retirement plan

•Sick leave

For a complete list of benefits provided by The State of Arizona, please visit our benefits page


•Positions in this classification participate in the Arizona State Retirement System (ASRS)

•Please note that enrollment eligibility will become effective after 27 weeks of employment

Contact Us:

If you have any questions, please feel free to contact Shawn McConnell at staffing@azdoa.gov for assistance.


All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.  
State employees are highly engaged, collaborative and embrace a culture of public service.

Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.