Outdoors, Mountain, Nature, Person, Painting, Valley, Landscape, Scenery, Panoramic, Canyon

Apply Now

Not You?

Thank you


  • 502076
  • Full-time


Are you ready to work for an exceptional state agency that works to protect the life, health and welfare of the employees in the State of Arizona? Apply with us! The Industrial Commission of Arizona (ICA) is a progressive agency committed to the highest standards of public service and agency employee development. A thriving workforce in Arizona is what we strive for and work towards each day.



Posting Details:

Salary: $46,268.76 

Grade: 18

Closing Date:  Open Until Filled 


Job Summary:

The Investigator III position is responsible for:

Investigating both claims and complaints filed by employees against current or former employers. Conducting investigations regarding Labor Department jurisdictional programs including; Wage, Minimum Wage, Earned Paid Sick Time, and Retaliation complaints. Investigating employers for compliance issues; if the employer is found to be out of compliance the Investigator will provide education and recommend whether or not a civil penalty is warranted.

This position requires the investigator to evaluate each case for compliance with all Labor Department jurisdictional programs. This position conducts investigations mainly from the office; field work is very limited, occurring only on an as needed basis.

Job Duties:

Review investigative cases; contact involved parties via telephone, email, in person or by regular mail.
Obtain documentation and weigh evidence received to determine pertinent issues.
Interview involved parties, conduct mediation conferences to negotiate settlements between opposing parties.
Educate employers and employees on all Labor Department jurisdictional programs.
Compose detailed, comprehensive activity logs of investigative actions taken, information received; and relevancy of facts uncovered.
Keep detailed written notes of conversations with involved parties.
Render a decision on investigations conducted and write complete, concise determinations in narrative format using findings of fact, and a final order.

Knowledge, Skills & Abilities (KSAs):

Knowledge of:
Investigative and interviewing techniques and practices.
Arizona Labor Department’s statutes, rules and policies, particularly in the area of state and federal laws.
Analytical techniques; business practices including accounting procedures and payroll administration; the ability to analyze business policies, employment agreements and wage payment policies that apply to commissions, bonuses, deductions, vacation, sick leave, etc.
Arizona Management System program, concepts and philosophies.

Skills in:
Writing skills with strengths in proper grammar, writing complete, concise narrative determinations and activity logs.
Time and case management skills for managing a high case load.
Strong customer service skills.
Verbal communication skills.
Interviewing and negotiation skills.
Basic math and accounting skills.
Logic and analytical skills.
Organizational skills.
Use of various computer programs i.e., Microsoft Office and Google Docs.

Ability to:
Speak and write clearly and effectively; to articulate statutes and rules under the Department's jurisdiction.
Read, comprehend as well as analyze time and payroll records.
Control adverse situations, disgruntled claimants or employers.
Recognize red flags, analyze issues and address complex problems.
Communicate effectively.
Proof read own written determinations and reports prior to final submission.
Work under pressure to meet deadlines.
Ability to handle large caseload of various programs effectively to meet expected deadlines.
Work with others and listen attentively.
Recognize and engage those with divergent backgrounds, characteristics, and perspectives to bridge gaps between alternative viewpoints.

Selective Preference(s):

General investigation experience including civil, regulatory or non-criminal matters.
Training in investigative techniques, negotiation and mediation skills, accounting, report writing and general communication skills.

Pre-Employment Requirements:

AZ Driver’s License Required
• In-State travel is required. Requires possession of and ability to retain a current, valid state-issued driver's license appropriate to the assignment. Employees who drive on state business are subject to driver's license record checks, must maintain acceptable driving records and must complete any required driver training (see Arizona Administrative Code R2-10-207 (12). Employees may be required to use their own transportation, as well as maintaining valid motor vehicle insurance and current Arizona vehicle registration; however, mileage will be reimbursed.


The Arizona Department of Administration offers a comprehensive benefits package to include:
Sick leave
Vacation with 10 paid holidays per year
Health and dental insurance
Retirement plan
Life insurance and long-term disability insurance
Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance

For a complete list of benefits provided by The State of Arizona, please visit our benefits page


As a State of Arizona agency, the ICA offers an excellent benefits package, including top-ranked retirement and long-term disability plans. The mandatory employee contributions are matched 100% by the employer.

Contact Us:

If you have any questions please feel free to contact Paula Rodriguez at 602.542.5559 or Paula.Rodriguez@azica.gov for assistance.


All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.  
State employees are highly engaged, collaborative and embrace a culture of public service.

The State of Arizona is an Equal Employment Opportunity Employer.