DEPT OF VETERANS SERVICES

Department of Veterans' Services - Administration
1688 West Adams Street
Phoenix, Arizona 85007

Salary: $30.04 hourly rate 

Grade: 21

Closing Date: September 10, 2026

Would you like to be part of an amazing team that helps veterans thrive? At the Arizona Department of Veterans' Services (ADVS), we are committed to serving and honoring veterans, service members, and their families by ensuring that they receive the highest quality services so that they can thrive for a lifetime!

We are looking for an outstanding Investigator and Loss Prevention Coordinator. This important position is responsible for the operation of the medical records program of the Arizona Department of Veterans Services – Administration in Phoenix.

Your rewards:
• Incomparable Benefits: Our program provides the opportunity to receive a pension and healthcare benefits for a lifetime!
• Meaningful Work: Your dedication will directly enhance the lives of veterans and their family members, providing them with the care and respect that they deserve.
• Professional Growth: You will have the opportunity to engage in continuous learning and improvement through the Arizona Management System (AMS).

Your contribution:
• Outstanding Service: Provide the best assistance to veterans to improve their quality of life
• Continuous Improvement: Participate in facility meetings, training sessions, and the implementation of the Arizona Management System (AMS) to achieve continuous improvement and efficiency
• Team Collaboration: Work with other professionals to improve your knowledge, skills, and abilities

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

• Maintains all agency fixed asset records, subsystems, and files in compliance with agency and General Accounting Office (GAO) in the State of Arizona Accounting Manual (SAAM) standards.
• Manages the end-to-end asset life-cycle, including tag distribution, inventory tracking and surplus disposal coordination.
• Coordinates the agency’s annual physical inventory of fixed assets by training and guiding staff.
• Develops and executes a sample review plan, visiting agency locations to verify the inventory accuracy.
• Monitors agency loss history across all claim types (Worker’s Compensation injuries, property damage, fleet losses, third party liability claims and environment claims) and assists in developing corrective action plans to reduce exposure.
• Develops and executes an agency-wide self-inspection program, conducting monthly scheduled audits to ensure regulatory compliance.
• Develops, maintains, and audits the agency’s Continuity of Operations Plan (COOP) and emergency management standards.
• Leads annual COOP training, manages compliance tracking for mandatory FEMA courses, and designs headquarters tabletop exercises.
• Provides risk management and safety technical assistance to staff and serves as the agency liaison to ADOA Risk Management.
• Evaluates operations using the ADOA-RMD Safety Maturity Score System and completes assigned safety investigations and projects.
• Investigates serious accidents, injuries, theft, and abuse allegations to prepare findings and recommend corrective actions. Monitors and documents all resolution progress.
• Coordinates regional safety and risk management programs with leadership to ensure total regulatory compliance.
• Coordinates the agency’s Records Retention Program, ensuring compliance with archiving, disposition, and reporting mandates while providing technical guidance on government document storage.
• Coordinates the agency’s vehicle fleet management program, ensuring compliance of maintenance, replacement, disposition and reporting requirements for vehicles and fuel cards.

Knowledge of:
• Occupational Safety and Health (OSHA) requirements, hazardous waste and environmental protection, and fire prevention
• Loss control issues, loss control practice and theory
• Applicable federal, state and agency laws, rules, regulations, policies and procedures
• Local safety codes
• Investigative practices and techniques
• Remediation techniques
• Medical terminology
• Statistics
• FEMA emergency management practices and principles
• Asset management and inventories
• Government record retention principles and practices
• Fleet management practices

Skills in:
• Applying investigative methods and techniques
• Analytical
• Conducting interviews
• Oral and written communication
• Interpersonal
• Computer (Microsoft Suites and Google Suites)
• Training
• Time Management
• Problem-solving

Ability to:
• Communicate information concisely and effectively
• Analyze statistical data and reach logical conclusions
• Develop methods and techniques for solving employer loss control and problems
• Develop effective operating procedures
• Interpret applicable standards and make appropriate recommendations
• Employ problem-solving tools and methodologies to perform problem solving and process improvements
• Drive on state business

N/A

• Required to drive on state business; must possess a current/valid Arizona driver’s license.

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The Arizona Department of Veterans’ Services offers a comprehensive benefits package to include:

• Sick leave
• Vacation with 10 paid holidays per year
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• Health and dental insurance
• Retirement plan
• Life insurance and long-term disability insurance
• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Positions in this classification participate in the Arizona State Retirement System (ASRS).  Please note, enrollment eligibility will become effective after 27 weeks of employment.

If you have any questions please feel free to contact us at recruiting@azdvs.gov for assistance. 

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.