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  • 507575
  • Full-time


The Arizona Department of Child Safety (DCS) is a social and human services agency whose mission is to successfully engage children and families to ensure safety, strengthen families, and achieve permanency. DCS has field office locations located throughout the state of Arizona, with its central office located in Downtown Phoenix. DCS employs over 2,800 employees who share the common vision of ensuring children thrive in family environments free from abuse and neglect.

IT Vendor Contract Manager

IT Department

Job Location:

3003 N. Central Ave. Phoenix, AZ 85012  

*Remote work available*

Posting Details:

Salary: $84,157.00 

Grade: 23

Closing Date: Open until filled

Job Summary:

IT Vendor Contracts Manager must be able to negotiate contract terms, conditions, modifications, incentives, and remedies, while working with key stakeholders to ensure requirements are met. Additionally, this position manages the contract execution process, vendor management and performance, resolving problems, mitigating delays, assisting with audits, mediating disputes, and escalating issues. Furthermore, this position must be able to lead IT Procurements for the Department.

Job Duties:

- Work with procurement colleagues to assist with developing statements of work (SOWs) and understand any current requests for information (RFIs), requests for quotation (RFQs), and requests for proposal (RFPs) that are in the pipeline.
- Manage contract review meetings to ensure delivery against objectives and contract budgets. Develop regular reports on contract milestones, execution, and risk, and inform internal customers, vendors, and management of activities and progress through regular written and verbal communication.
- Establish, define, and communicate clear and concise vendor performance management metrics by creating effective vendor management scorecards, dashboards, and reporting.
- Manage all vendor relationships, vendor tracking, and vendor sourcing and act as a mediator for internal conflicts regarding budgets, projects and other issues related to IT vendor management.
- Establish contract management objectives, procedures, templates, and workflow processes for vendor contracts and deliverable schedules for DCS staff to adhere to during vendor engagements, interactions and projects.
- Establish, define, and communicate clear and concise vendor performance management metrics by creating effective vendor management scorecards, dashboards, and reporting.
- Lead IT negotiations with vendors, acting as a business agent to negotiate pricing and determine contract terms and conditions within guidance of DCS Chief Procurement Officer.

Knowledge, Skills & Abilities (KSAs):

Knowledge of:
- ITIL experience desired, but not required.
- Knowledge of IT concepts and systems

Skill in:
- Experience with negotiating and managing contract life cycles, with an emphasis on technology or IT service agreements.
- Experience in managing large complex contracts in one or more IT categories, including hardware, software, service, and communication.

Ability to:
- Strong interpersonal, communication, collaboration, and analytical skills.
- Excellent organization and time management skills.
- Ability to manage complex processes.
- Exceptional attention to detail, follow-up, and ability to multi-task.

Selective Preference(s):

BA/BS in Computer Science or related field. Supervisory experience with government contract monitoring, auditing or regulatory capacity with an emphasis in Information Technology.

Pre-Employment Requirements:

The ability to secure and maintain a Arizona Fingerprint Clearance Card; and the ability to secure and maintain clearance from the DCS Central Registry.

In-state travel is sometimes required. Requires possession of and ability to retain a current, valid state-issued driver’s license appropriate to the assignment. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records and must complete any required driver training (see Arizona Administrative Code R2-10-207.12.).


As an employee of the Department of Child Safety you will be entitled to a comprehensive benefits package that can become effective as soon as two weeks after starting!
Benefits include:
- Paid sick leave.
- Paid vacation that includes ten (10) holidays per year.
- Competitive health and dental insurance plans.
- Life insurance and long-term disability insurance.
We also offer optional employee benefits that include:
- Vision coverage.
- Short-term disability insurance.
- Deferred compensation plans.
- Supplemental life insurance.
- Employee wellness plans

For a complete list of benefits provided by The State of Arizona, please visit our benefits page


Positions in this classification participate in the Arizona State Retirement System (ASRS).
Enrollment eligibility will become effective after 27 weeks of employment.

Contact Us:

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 602-255-2903.
Requests should be made as early as possible to allow time to arrange the accommodation. Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.


All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.  
State employees are highly engaged, collaborative and embrace a culture of public service.

The State of Arizona is an Equal Employment Opportunity Employer.