DEPT OF INSURANCE AND FINANCIAL INSTITUTIONS

Information Technology Division

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

100 North 15th Avenue
Phoenix, AZ 85007

Salary: $85,000 - $92,000 

Grade: 27

Closing Date: 10/31/2025

The IT Division Manager leads the agency’s Information Technology Services, coordinating with executives and division heads to align technology initiatives with strategic and operational goals. Ensures compliance with state technology laws and safeguards agency assets, including hardware, software, and data. Serves as the primary liaison with external service providers and oversees contracted technology projects.

Manages projects and directs the Technology Services Section, including staff supervision, delegation, recruitment, training, performance evaluation, and disciplinary actions. Provides leadership in setting priorities, assigning work, and ensuring timely project completion, including meeting short term and long term deadlines. Oversees application design, software development, system analysis, and database administration across multiple platforms working with agency staff and statewide IT and Homeland Security teams. Gathers and analyzes data to support decision-making, including software and hardware inventories, upgrade schedules and budget projections. Strong interpersonal, conflict resolution, and consensus-building skills are essential for success in this role.

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

• Performs complex project analysis, application programming, database design, and management data analysis; develops, installs, configures, tests, and otherwise implements computer applications and data analysis.

• Directs the Technology Services Section. Investigates potential misuse of state computer equipment. Provides consultation and assistance on technology issues, questions, and concerns. Reviews and approves technology-oriented purchase
requests. Coordinates work with project team members.

•Confers with Director, Deputy Director, and their designees concerning strategic and operational mission, vision, and goals.

• Confers with division heads and program managers to plan, analyze, develop, modify, implement, and evaluate strategic and operational plans, business systems, information systems, policies, and procedures.

• Coordinates with Director’s and Business offices regarding procurement matters. Develops and updates agency’s information technology policies and procedures; hires, trains, supports, supervises, monitors, evaluates, and disciplines subordinate
employees.

• Liaises with external technology service providers.

Knowledge:
● Experience analyzing, planning, modifying, testing, implementing, and evaluating business systems, computer applications, policies, and procedures.
● Knowledge of concepts and techniques associated with strategic planning, quality management, and change management.
● Considerable knowledge of the processes and functions of the Department of Insurance and Financial Institutions.
● Considerable knowledge of the state statutes, rules, regulations, policies, procedures, and guidelines pertaining to or impacting information technology in state government.
● Expert knowledge of information technology concepts, terms, equipment, and software.

Skills:
● Ability to handle multiple large, complex projects simultaneously.
● Ability to coordinate, plan, organize, analyze, develop, monitor, and evaluate complex, multi-faceted, multifarious systems, policies, and procedures, towards achievement of strategic and operational missions, vision, goals, objectives, and performance targets.
● Managerial and leadership skills.
● Interpersonal skills.
● Analytical skills.
● Technical and professional writing skills.
● Train staff with widely varying skills and knowledge.
● Resolve complex technology-centric problems.

Abilities:
● Ability to quickly learn, understand, adapt to, and communicate new concepts, paradigms, etc.
● Ability to employ sound judgment.
● Ability to be meticulous and thorough in work assignments.
● Ability to approach work with creativity.
● Ability to use position-relevant standard office equipment, computer equipment and software.

● Bachelor’s degree in IT, Computer Science, or related field (Master’s preferred).
● 7+ years of progressive IT management experience, including project and staff leadership.
● Strong background in application development, database administration, and systems analysis.
● Preferred certifications: Relevant cloud/database credentials.
● Strategic planning and alignment of technology with business goals.
● Strong vendor and contract management experience.
● Ability to lead complex projects and manage competing priorities.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The State of Arizona offers a comprehensive benefits package to include:

• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance
• Life insurance and long-term disability insurance
• Vacation plus 10 paid holidays per year
• Health and dental insurance
• Retirement plan
• Sick leave
• Paid Parental leave

Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

For a complete list of benefits provided by The State of Arizona, please visit our benefits page

• Positions in this classification participate in the Arizona State Retirement System (ASRS)
• Please note that enrollment eligibility will become effective after 27 weeks of employment

If you have any questions please feel free to contact Debbie Muhlestein @ debbie.muhlestein@difi.az.gov.