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IT Program Manager

  • 508466
  • Full-time


The mission of the Arizona Department of Water Resources (ADWR) is to safeguard the health, safety, and economic welfare of the public by protecting, conserving, and enhancing Arizona's water supplies in a bold, thoughtful and innovative manner.

The Information Technology Division (ITD) is are seeking an IT Program Manager to join our dynamic team!

IT Program Manager

Information Technology Division



Job Location:

Address:1110 W. Washington St., Suite #310 - Phoenix, AZ 85007 

Posting Details:

Salary:  $78,000 - $100,000

Grade: 29

Closing Date: Open Until Filled

Job Summary:

ADWR is hiring an IT Project Manager to help facilitate a transformative implementation of a new line of business applications and a new customer portal over a 2 year time frame. Project management responsibilities will then transition to ongoing support and enhancements. This position will manage and guide the development and implementation of a Salesforce platform for the agency.

This position will work closely with various business units to represent the business needs and priorities. Additionally, this position will work with internal teams and vendors to implement these needs and provide regular updates to the executive team and stakeholders on the progress of the project.

Job Duties:

Responsibilities include:

  • Identifying and scheduling project deliverables, milestones, and required activities and tasks and and prioritizing and maintaining the product backlog.
  • Participating in sprint planning to determine the team's objectives
  • Establishing standards and procedures for project reporting and documentation. Understanding business and end-user needs. Acting as the voice of the customer to guide all stages of software development, including user story development, sprint planning, and prioritization of the product backlog.
  • Establishing a work plan and staffing for project activities, iterations, or phases, and arranging for recruitment or assignment of project personnel. Reviewing/approving the work plan of an external service provider or consultancy contracted to execute the project.
  • Providing leadership and motivation to project team members throughout the project life cycle and conferring with project staff to outline a work plan.
  • Monitoring project activities, ensuring the currency, quality, and integrity of information, while providing consistency in content and “look and feel” across the organization.
  • Working with business and technical stakeholders to develop and document user stories and setting expectations with business stakeholders for the delivery of new capabilities.
Knowledge, Skills & Abilities (KSAs):
  • Knowledge of project management methodology and experience with both PMI and Agile methodologies
  • Understanding of current and emerging technologies and how other enterprises are using them to drive digital business
    3-5 years Salesforce experience
  • knowledge of the organization’s methodologies and tools
  • Project+, PMP, or Agile certification
  • Significant knowledge of project planning/scheduling tools (for example, Microsoft Project and Open Workbench), with a solid track record of practical application.


  • Exceptional verbal and written communication skills.
  • Expertise in setting and managing customer expectations.
  • Effective influencing and negotiating skills.
  • Establishes good relationships with internal and external stakeholders and relates well to people at all levels.
  • A distinctive blend of business, IT, financial, and communication skills. This blend is vital because this is a highly visible position with substantial impact.

Ability to:

  • Effectively communicate to multiple staff levels
  • Develop project plan and forecast future demand and understand and documentation of business needs.
  • Understand complex business problems and identify/interpret business needs. Identifies opportunities and implements solutions to improve efficiency and reduce waste.
  • Communicate complex technical information in a condensed manner to various stakeholders verbally and in writing.
  • Focus on solving conflict; leads initiatives to develop solutions and processes to meet needs; identifies unique innovative approaches.
Selective Preference(s):
  • Experience with managing business transformational projects
  • Experience in leading diverse teams
Pre-Employment Requirements:

Project+, PMP, or Agile certification.


The State of Arizona provides an excellent comprehensive benefits package including:

  • Affordable medical, dental, life, and short-term disability insurance plans
  • Top-ranked retirement and long-term disability plans
  • Sick Leave
  • 10 paid holidays per year
  • Deferred compensation plan
  • Credit union membership
  • Wellness plans
  • LinkedIn Learning membership
  • Tuition Reimbursement
  • Employee Discounts

    For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Positions in this classification participate in the Arizona State Retirement System (ASRS).
Please note, enrollment eligibility will become effective after 27 weeks of employment. The current contribution rate is 12.41%.

Contact Us:

If you have any questions, please feel free to contact ADWR Human Resources Office at (602) 771-8500 for assistance. Persons with disabilities may request a reasonable accommodation such as a sign language or an alternative format by contacting ADWR Human Resources.


All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.  
State employees are highly engaged, collaborative and embrace a culture of public service.

The State of Arizona is an Equal Employment Opportunity Employer.