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IT QUALITY ASSURANCE MANAGER

  • 507795
  • PHOENIX
  • DEPT OF HEALTH SERVICES
  • Full-time

DEPT OF HEALTH SERVICES

COME WORK WITH US! The Arizona Department of Health Services promotes and protects the health of Arizona’s children and adults. Our mission is to promote, protect, and improve the health and wellness of individuals and communities in Arizona. We strive to set the standard for personal and community health through direct care, science, public policy, and leadership. ADHS promotes alternative work schedules, flexible hours. We have positions that can fit any stage in your career, from entry to senior level. We offer a robust benefit package, including the ADHS Student Loan Assistance Program, where eligible employees can receive up to $437.50 per month for their outstanding student loans. Come check us out and see how you can make a difference in the lives of all Arizonans.

IT QUALITY ASSURANCE MANAGER

DEPARTMENT OF HEALTH SERVICES

Job Location:

Address:  150 N 18th Ave Phoenix, AZ. 85007

Posting Details:

Salary: $90,000 - $100,000 

Grade: 29

Closing Date: OPEN UNTIL FILLED

Job Summary:

A Career in Public Service Awaits You, Come Join our Planning & Operations Team!

Your Talent, Our Mission: To promote, protect, and improve the health and wellness of individuals and communities in Arizona.

What You'll Do:

This position is responsible for managing the agency’s information technology Quality Assurance team for systems development, maintenance, and support.

Significant reasonability is the development of people and their capabilities by creating standards to drive excellence, providing guidance by mentoring and coaching, and developing strategies to continually strengthen their skillsets.

Another significant responsibility is establishing QA methodology with supporting policies, procedures, and best practices across the enterprise.

Our goal is to provide QA testing and UAT support for new implementations and modifications for internal and vendor-hosted systems including major infrastructure updates. This team is responsible for UAT We also manage UAT by creating the test scenarios plus training and scheduling testers.

Currently, the team is working on a few key initiatives. They are currently working on a project to implement automated testing. In addition, we are adding processes and tools to add ADA and UI/UX, and security requirements to the QA process.

Job Duties:

Manages professional employees and/or supervises medium to large, complex technical or business support or production operations team(s) to successfully complete work assignments. Includes: assign work, monitor work progress, resolve or escalate issues, administrative duties, staff performance management and provide development guidance.

Develop and maintain comprehensive policies, procedures, and methodology for system test planning, development, and execution. Create a library of best practices that can be used for new and existing QA personnel and help develop and maintain test environments.

Create project work plans, track project timelines, identify and resolve issues and risks, communicate status to the key stakeholders; work with established structures/ forums when part of the release effort. Provide testing effort estimates and identify resources for those efforts.

Organize and participate in team project meetings, including project status, planning, and test conditions reviews; manage and provide system test status on application support and releases.

Develop and maintain a blueprint of the overall test environment (Unit, System, and UAT). Includes applications, tools, utilities, databases, configuration management, file transfer, etc. Define and maintain metrics or KPIs for the Quality Assurance area.

Knowledge, Skills & Abilities (KSAs):

Knowledge:
- Thorough knowledge in the software quality assurance practice which includes processes, procedures, techniques, and standards used in a project to ensure proper quality of the software.
- Excellent knowledge of the defect life cycle at each phase of development.
- Thorough working knowledge of quality assurance and testing tools and processes
- Thorough knowledge and experience in management and leadership
- Considerable knowledge in module-based, data-driven, keyword-driven, hybrid, and behavior-driven testing frameworks.
- While working in this position the QA manager is required to have a working knowledge of the agency’s infrastructure and applications; methodologies and tools; policies and procedures; and interrelationships among various internal and external organizational functions.

Skills:
- Expert quality assurance skills
- Strong customer service skills
- Excellent interpersonal, written, and oral communication skills.

Abilities:
- Demonstrated ability to create and establish QA policies, procedures, plans, and toolsets.
- Demonstrated ability to manage multiple QA teams for concurrent projects
- Demonstrated ability to interpret and analyze test results
- Demonstrated ability to evaluate and test emerging technologies
- Demonstrated ability to balance, prioritize and organize
- Demonstrated ability to work collaboratively in teams and across the organization
- Demonstrated ability to develop and write technical documentation

Selective Preference(s):

Bachelor’s degree plus 5 or more years of related experience in a related discipline (or equivalent experience).

Pre-Employment Requirements:

Employees who drive on state business require possession of and the ability to retain a current, valid state-issued driver’s license appropriate to the assignment. Employees who drive on state business are subject to driver’s license checks, must maintain acceptable driving records and must complete any driver training (See Arizona Administrative Code R2-10-207.11).

Must possess a valid level one fingerprint clearance card issues pursuant to A.R.S. §36-113.

Benefits:

The State of Arizona provides an excellent comprehensive benefits package including:
− Affordable medical and dental insurance plans
− Paid vacation and sick time
− 10 paid holidays per year
− Wellness program and plans
− Life insurance
− Short/long-term disability insurance
− Defined retirement plan
− Award winning Infant at Work program
− Credit union membership
− Transit subsidy
− ADHS Student Assistance Pilot Program

For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Retirement:

To help you build a financially secure future, the State makes monthly contributions to finance your retirement benefit. The State will make a contribution to the ASRS in an amount equal to your contribution. In other words, you and the State will each pay 50% of the total cost of the benefit. New State employees have a 27 week wait period for contributions to begin.

Contact Us:

Arizona State Government is an EOE/ADA Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 542-1085. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. DHS is an Equal Employment Opportunity Employer. All newly hired employees will be subject to E-Verify Employment Eligibility Verification.

ARIZONA MANAGEMENT SYSTEM (AMS)

All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.  
State employees are highly engaged, collaborative and embrace a culture of public service.

The State of Arizona is an Equal Employment Opportunity Employer.