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Laboratory Compliance Officer 2 - 3 (CLIA Laboratory Certification Surveyor)

  • 514683
  • Full-time


The Arizona Department of Health Services promotes and protects the health of Arizona’s children and adults. Our mission is to promote, protect, and improve the health and wellness of individuals and communities in Arizona. We strive to set the standard for personal and community health through direct care, science, public policy, and leadership. ADHS promotes alternative work schedules, flexible hours. We have positions that can fit any stage in your career, from entry to senior level. We offer a robust benefits package, including the ADHS Student Loan Assistance Program, where eligible employees can receive up to $437.50 per month for their outstanding student loans. Come check us out and see how you can make a difference in the lives of all Arizonans.


Division of Preparedness 

Job Location:

Address: 250 North 17th Avenue, Phoenix, AZ 85007  

Posting Details:  ** This position is eligible for a $5000 hiring incentive.**

Salary: $61,362

Grade: 22

Job Summary:

The Laboratory surveyors issue certificates to the clinical laboratories engaged in all laboratory testing (except research) performed on humans and enforce Clinical Laboratory Improvement Amendments (CLIA) regulations as prescribed by the Centers for Medicare and Medicaid Services (CMS)
The individual in this role will assist in coordinating and reviewing the work of Surveyors who conduct inspections and evaluations of laboratories along with the work performed by the office's administrative staff for the program. This individual will be required to tour and inspect facilities to verify that the minimum federal/state standards are met to maintain certification/licensure and to determine that adequate records are maintained. This position will review and edit detailed investigative or inspection reports, statements of deficiencies, and correspondence regarding changes in the status of a laboratory's certifications, or other types of legal orders.

Job Duties:

- Perform on-sight laboratory evaluations to determine compliance with federal/state
licensing/certification standards, consult with laboratories by phone and in person, review files, investigate certification problems and provide consultation to remedy those problems, investigate complaints, and review proficiency tests.
- Review and edit detailed investigative or inspection reports, statements of deficiencies, correspondence regarding changes in the status of the laboratory's certification, or other types of legal orders.
- Help the Program Manager conduct inspections and/or evaluations of laboratories, assign work schedules, and prioritize activities.
- Help the Program Manager review and coordinate the administrative process for certification including daily monitoring of the audit spreadsheet and billing spreadsheet. Coordination and consult with other Federal/State agencies.
- Help develop and implement certification enforcement standards and administrative rules. Prepare reports authorizing certification or denial of certification.
- Help formulate, monitor, and enforce office rules, policies, and budget expenditures. Conduct and/or participate in staff meetings.
- Participate in seminars and workshops.

Knowledge, Skills & Abilities (KSAs):

Knowledge of:
- Applicable federal and state statutes, and administrative rules.
- Required/acceptable methods, functional equipment, and instrumentation, safety requirement.
- Theoretical and technical understanding of laboratory science and quality assurance.
- Public interaction techniques and requirements of the legal apparatus.
- Legislative and rule development process.
- Current complex instrumentation and methods of analysis for the appropriate fields.
- Performance Management (PM), and Continuous Quality Improvement (CQI), and Lean methodologies.

Skill in:
- Program and resource management.
- Verbal and written communication.
- Using computers and the software associated with them.
- Interpersonal relationships.
- Fiscal and budgetary applications.

Ability to:
- Learn and apply Agency, Division, and Office policies and procedures.
interpret and apply appropriate federal/state regulations and linked survey processes;
- Carry out programs independently with only minimal supervision.
- Management technique for interacting with administrative and technical personnel in potential adversarial situations.
- Interpret various forms of records, statistical evaluations of results, graphs, and instrumentation outputs.
- Support a diverse multi-cultural workforce that reflects the community, promotes equal opportunity at all levels of public employment, and creates an inclusive work environment that enables all individuals to perform to their fullest potential free from discrimination.

Selective Preference(s):  **This position is eligible for a $5000 hiring incentive.**

- Four (4) years of experience in a clinical laboratory following the attainment of a Bachelors's Degree in science.
- 4-5 years of on-the-job training as a laboratory certification consultant conducting inspections and/or evaluations of the certified laboratories to determine compliance with federal/state regulations under the supervision of the Program Manager.
- 2-3 Years of experience in supervision of staff, experience in quality assurance /management review process.
- Participation in applicable training courses, workshops, and seminars.

Pre-Employment Requirements:

Employees who drive on state business require possession of and the ability to retain a current, valid state-issued driver’s license appropriate to the assignment. Employees who drive on state business are subject to driver’s license checks, must maintain acceptable driving records, and must complete any driver training (See Arizona Administrative Code R2-10-207.11).

Must attend and attain certification from the United States Department of Health and Human Services Centers for Medicare and Medicaid Services training program in Clinical Laboratory Certification.


The State of Arizona provides an excellent comprehensive benefits package including:
− Affordable medical and dental insurance plans
− Paid vacation and sick time
− 10 paid holidays per year
− Wellness program and plans
− Life insurance
− Short/long-term disability insurance
− Defined retirement plan
− Award-winning Infant at Work program
− Credit union membership
− Transit subsidy
− ADHS Student Assistance Pilot Program

For a complete list of benefits provided by The State of Arizona, please visit our benefits page


To help you build a financially secure future, the State makes monthly contributions to finance your retirement benefit. The State will make a contribution to the ASRS in an amount equal to your contribution. In other words, you and the State will each pay 50% of the total cost of the benefit. New State employees have a 27-week wait period for contributions to begin.

Contact Us:

Arizona State Government is an EOE/ADA Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 542-1085. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. DHS is an Equal Employment Opportunity Employer. All newly hired employees will be subject to E-Verify Employment Eligibility Verification.


All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.  
State employees are highly engaged, collaborative and embrace a culture of public service.

The State of Arizona is an Equal Employment Opportunity Employer.