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  • 501017
  • Full-time


Your Partner For A Stronger Arizona.

DES works with families, community organizations, advocates and state and federal partners to realize our collective vision that every child, adult, and family in Arizona will be safe and economically secure.

DES serves more than 3 million Arizonans Our Mission is to make Arizona stronger by helping Arizonans reach their full potential through temporary assistance for those in need, and care for the vulnerable.


Division of Employment & Rehabilitation Services

Job Location:

Address:  1455 South Alvernon, Tucson, Arizona

Posting Details:

Salary:  $38,480.00 - $43,430.40

Grade: 18

Job Summary:

Would you like to be part of an amazing culture that helps Arizonans reach their full potential through temporary assistance? The Arizona Department of Economic Security (DES) is looking for individuals that are committed to service, community, and teamwork. 

The Department of Economic Security, Division of Employment and Rehabilitation Services (DERS) performs an integral role in improving Arizona’s workforce by assisting individuals who are unemployed or underemployed, and those with barriers, to prepare for and obtain meaningful employment. DERS supports Arizona employers with recruitment assistance by connecting them to a skilled workforce.

We are seeking an experienced and highly motivated individual to join our team as a Lead Eligibility Specialist with the Child Care Administration (CCA). Duties include:

Job Duties:

- Performing a variety of tasks to provide a full range of services to exceptionally difficult and complex cases requiring intensive or exceptional application of judgment and independent decision making of caseloads.
- Providing technical support to ensure staff are in compliance with CCA eligibility rules, policies, standards and processes. Creating, updating and training standard work, processes and procedures.
- Compiling data to update huddle boards; attending and participating in local office meetings and work groups; communicating updates as directed. Collaborating with Unit Supervisor on problem identification and root cause analysis to focus on continuous process improvement efforts.
- Assisting with the training of new hires CSR's and HSS II's, mentoring, coaching to ensure case accuracy. Supporting experienced HSSII's interpreting and implementation of CCA eligibility policy and procedures. May include but not limited to overseeing HSSII's assessment through interviews for intakes.
- Serving as a back up to the Unit Supervisor on an acting temporary or occasional basis by assisting with the supervision of HSSII's and CSR's. Assisting as the point of contact for the office.
- Engaging in and supporting the communication between the Unit Supervisor and HSS II regarding case read findings and ensure corrections are completed. These quality elements include but are not limited to, the accuracy of each determination per child care policy and procedures.

Knowledge, Skills & Abilities (KSAs):

Knowledge of:
- Department policy, State statues, Federal law and rules pertaining to multiple Child Care eligibility programs;
- Local demographics including community programs and resources which may be of help to clients and providers such as First Things First, Department of Health Services, Department of Child Safety and other Department of Economic Security programs.
- Operating systems;
GUIDE, AZCCATS, AZTECS, Google, Work Number, Share-point, and FPUB.

Ability to:
- Absorb, interpret and assimilate large quantities of technical written material
- Elicit accurate data from a variety of sources Manage multiple responsibilities within time-frames
- Exercise sound judgment within established guidelines. Adapt to an array of changing priorities, policies, procedures and time-lines.

Skill in:
- Mediating, prioritizing, planning and organizing case management activities.
- Conducting interviews in a time efficient manner while eliciting information needed.
Listening, communication.
- Awareness of written and oral presentations.
- Diffusing hostile or angry customers.
- Methods/techniques used for effective case management, including time management, priority setting, and policy controls.

Selective Preference(s):

Case management experience, direct contact with clients/public assistance, experience in interviewing techniques.

Pre-Employment Requirements:

-Arizona Level One Fingerprint Clearance Card.
-Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify), applicable to all newly hired State employees.
-Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.
-The position will require the possession of and ability to retain a current, valid state-issued driver’s license appropriate to the assignment. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records and must complete any driver training (see Arizona Administrative Code R2-10-207.12). Individuals may be required to use their personal motor vehicle.
-Candidates for this position shall be subject to a search of both the Child Protective Services Central Registry pursuant to A.R.S. 8-804 and the Adult Protective Services Registry pursuant to A.R.S. 46-459.


We offer a competitive benefits package that is unmatched by the private sector and a culture that encourages team success and advocates for personal advancement.
-Affordable Health, Dental, Vision and Life and Disability Insurance
-10 holidays per year
-Paid Vacation and Sick time off - start earning it your 1st day
-Eligible to participate in the Public Service Loan Forgiveness Program (must meet qualifications)
-Contribute to, and participate in the Arizona State Retirement System
-Ride Share and Public Transit Subsidy
-Career Advancement Opportunities
-Tuition reimbursement
-Opportunity to work remotely (home office) on an ad-hoc basis

For a complete list of benefits provided by The State of Arizona, please visit our benefits page


State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.

On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

Contact Us:

For questions about this career opportunity, please call (480) 737-7516 or email vsapp@azdes.gov.

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting (480) 737-7516 or email vsapp@azdes.gov. Requests should be made as early as possible to allow time to arrange the accommodation. Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.

Equal Opportunity Employer/Program  Under Titles VI and VII of the Civil Rights Act of 1964 (Title VI and VII), and the Americans with Disabilities Act of 1990 (ADA), Section 504 of the Rehabilitation Act of 1973, the Age Discrimination Act of 1975, and Title II of the Genetic Information Nondiscrimination Act (GINA) of 2008; the Department prohibits discrimination in admissions, programs, services, activities, or employment based on race, color, sex, national origin, age, disability, genetics and retaliation. To request this document in alternative format or for further information about this policy, contact your local office; TTY/TDD Services: 7-1-1. Free language assistance for DES services is available upon request.


All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.  
State employees are highly engaged, collaborative and embrace a culture of public service.

Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.