DEPT OF TRANSPORTATION

Dispatch/Evidence/Records

3838 N. Central Ave.

Phoenix, AZ 85012

Salary: $51,790.12 

Grade: 18

Closing Date: 02/10/2026

The Lead Dispatcher provides direction and technical support, monitors overall dispatch activity, ensures proper procedures are followed, ensures compliance with procedures, handles training of new staff and may act on behalf of a supervisor. Responsible for critical incidents and receive, process, coordinate, and disseminate emergency and non-emergency incidents and related information from multiple sources statewide in support of the Enforcement and Compliance, OIG, Attorney General's Office, Arizona Department of State Parks and Recreation Department of Insurance and Department of Gaming, using a multi-line telephone system, two-way radio, statewide port of entry cameras and a Computer Aided Dispatch (CAD) System as part of an interfaced operation program. The Operational Communication Center is a 24/7 operation. Dispatchers are subject to shift work and must be able to work nights, weekends and holidays.

Dispatches, evaluates, and prioritizes requests for emergency and non-emergency service statewide incidents utilizing a multi-line phone system, two-way radios and a Computer Aided Dispatch (CAD) system.Operates as an Assistant System Security Officer (ASSO) for ADOT Enforcement and Compliance (ECD) acting as a liaison for Arizona Criminal Justice Information System (ACJIS) related information and compliance. Manage ACJIS certifications and access lifecycle for new, separating, and expiring personnel in compliance with FBI and AZDPS regulations. Ready documentation for ACJIS audits. Research, encrypt, and fulfill public and criminal justice records requests. Redact ACJIS related returns from documentation before release. Manage ADOT ECD record retention. DPS Disposition updates and audit Opcomm stats.

Manage Vesta phone system by updating contacts, transfer phones during incidents, report technical and equipment issues, request access for new staff, and create statistical profiles. Research and compile unit and call reports for OpComm and contracted agencies using CAD, messaging, and criminal history data. Update and report ADOT ECD arrest dispositions via the AZDPS portal.

Interviews and documents all statewide callers to determine the nature of the call, location of the incident, other related information and the need for dispatching of assistance using a multi-line telephone system according to established rules and procedures.

Knowledge of:
• Department policies and procedures.
• Federal, State, and department rules and regulations.
• Policies, and procedures governing security and privacy of record information.
• Customer service procedures and techniques.
• Report writing using the Computer Aided Dispatch System (CAD) software, telephone etiquette.
• Radio transmission procedures to produce effective communication between two parties.
• Federal Communication Commission (FCC), City, Department, and other applicable rules and regulations.
• City streets and surrounding areas, including geographical layout of operating Districts.
• ACJIS related statutes and regulations around system misuse and dissemination of records.

Skills in:
• Operate multiple computer systems, including specialized dispatch communications equipment required to carry out job assignments.
• Operate standard office equipment including a personal computer and related software and demonstrate proficiency to prepare e-mail and time sheets.
• Google Workspace.

Ability to:
• Obtain Department of Public Safety TOC Level A certification within a week of hire.
• Follow oral and written instructions.
• Remain calm and make logical decisions when in high stress situations.
• Complete work accurately, maintain composure and respond to calls in an often stressful environment.
• Operate radio transmitting equipment in a fast and efficient manner, under stress.
• Follow departmental guidelines and procedures relating to response to emergency situations.
• Exercise good judgment in the handling and prioritizing of calls within the department.
• Effectively communicate and make decisions related to dispatching emergency vehicles under stressful work conditions.
• Listen and retain information

Any Combination of training and experience that meet the KSA's.

• A valid driver's license appropriate to the assignment is required at the time of appointment.
• Obtain and maintain the Terminal Operator Certification Level A by the Department of Public Safety within 1 week of hire or promotion date.
• 2 years experience in a high volume data entry and customer service environment.
• Background check is required.

If this position requires driving or the use of a vehicle as an essential function of the job, then the following requirements apply. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11).

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The Arizona Department of Administration offers a comprehensive benefits package to include:
• Sick leave
• Vacation with 10 paid holidays per year
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• Health and dental insurance
• Retirement plan
• Life insurance and long-term disability insurance
• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Mandatory participation in the Arizona Retirement System (ASRS) is required.

For questions about this career opportunity, please contact ADOT Human Resources Recruitment via email at srecruitment@azdot.gov or phone call at (602) 712-8188 option 2.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 712-8188 option 3. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. ADOT is an Equal Employment Opportunity Employer.