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  • 511947
  • Full-time
  • Closing at: Sep 27 2022 at 23:55 MST


Your Partner For A Stronger Arizona.

DES works with families, community organizations, advocates and state and federal partners to realize our collective vision that every child, adult, and family in Arizona will be safe and economically secure.

DES serves more than 3 million Arizonans. Our Mission is to make Arizona stronger by helping Arizonans reach their full potential through temporary assistance for those in need, and care for the vulnerable.

Division of Aging and Adult Services (DAAS)

Job Location:

Location-Based on Successful Candidate's Arizona Residence

Posting Details:

Salary: $52,000.00 - $74,999.80 

Grade: 23

Closing Date: 9/27/2022

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures  

Job Summary:

The Department of Economic Security, Division of Aging and Adult Services, seeks an experienced and highly motivated individual to join our team as a Lean Coach with Finance and Business Operations. DAAS supports at-risk Arizonans to meet their basic needs and to live safely, with dignity and independence. Services and programs reach a diverse population of Arizonans.

As an advisor for all Lean initiatives, you work closely with the Lean Coach Supervisor and the Executive Leadership Team to identify opportunities for improvement, designing and implementing strategies to improve services by eliminating waste, reducing the time frames and costs while maintaining or improving the quality of services provided across the division. You build a culture of continuous improvement, engaging employees at all levels of the organization and bring dedicated focus to facilitate change within the culture of the organization. You assist with delegation and empowering employees to facilitate problem solving and transition, reinforce and enable the transition to the new management system.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

*This position works primarily from the successful candidate’s Arizona home office but occasional in-person attendance at the worksite location for mandatory meetings, trainings, etc. may be required. Worksite location: 1789 W. Jefferson, Phoenix, Arizona 85007.

Job Duties:
  • Deploy and sustain the Lean Management System (LMS) as a division-wide operating system. Mentor, train and coach core concepts and practices of the LMS to employees at all levels of the organization from the front line to Executive Leadership and at multiple sites across the division. Delegate and empower employees to facilitate problem solving and Kaizen events and cross functional teams. Lead high impact improvement projects.
  • Facilitate and coach teams up, down and across all levels of the organization using a variety of Lean tools and techniques to identify opportunities for process improvement and lead teams to improve services provided to the public by reducing waste and increasing effectiveness and efficiency by developing and practicing standard work for lean within the division.
  • Consult with the Lean Coach Supervisor, keeping them informed of newly identified opportunities, the status of Lean projects, any roadblocks in the process and presenting potential solutions to any roadblocks.
  • Identify, develop maintain and evolve metrics to measure the success of each Lean initiative. Present findings to the Lean Coach Supervisor and other members of the Executive Management Team. Assist with gathering data and developing reports for distribution to the Executive Management Team and the Governor's Office.
Knowledge, Skills & Abilities (KSAs):

Knowledge of:
• Lean management methodologies, practices, tools, and principles (Value stream mapping, Kaizen, Plan/Do/Check/Act cycle, going to the Gemba, problem-solving, leader standard work, 5S+)
• Leading Kaizen Improvement (facilitated problem solving and rapid implementation)
• Techniques and principles of project management, process improvement modeling, and research techniques
• Governmental organizational structures, including the principles and practices of public administration

Skill in:
• Coaching and providing critical feedback and facilitating two-way communication across all levels of the organization to support the exchange of information for a continuous improvement evolution
• Building and leveraging strong working relationships to support team cohesion to influence positive change management
• Project management and process improvement
• Self-motivation and innovative, creative and critical thinking

Ability to:
• Coach leaders and provide support after their LMS training to provide guidance for following standard work components and required documentation for problem solving activities
• Problem solve, consider all potential outcomes for each potential solution and recommend a sustainable solution that best fits the division, its shareholders, and stakeholders' needs
• Assess the effectiveness of various coaching and teaching techniques applied and adjust accordingly when needed
• Teach others and effectively facilitate problem-solving discussions and problem-solving sessions at all levels including executive levels

Selective Preference(s):
  • Experience delivering training on continuous improvement tools and principles preferred.
  • Demonstrated track record of successful improvement efforts is desirable.
Pre-Employment Requirements:
  • Requires Bachelor's Degree from an accredited college or university and 1 year of experience in leading process improvement initiatives.
  • In-state travel may be required. The position may require the possession of and ability to retain a current, valid state-issued driver’s license appropriate to the assignment. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records and must complete any driver training (see Arizona Administrative Code R2-10-207.11). Individuals may be required to use their personal motor vehicle.
  •  Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify), applicable to all newly hired State employees.
  • Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.

The Arizona Department of Economic Security offers a comprehensive benefits package to include: 

  • Career Advancement & Employee Development Opportunities
  • Flexible schedules to create a work/life balance
  • Tuition Reimbursement
  • Participation in the Arizona State Retirement System (ASRS)
  • 10 paid holidays per year
  • Stipend Opportunities 
  • Infant at Work Program 
  • RideShare and Public Transit Subsidy 
  • Affordable Medical, Dental, and Vision 
  • Life and Disability Insurance

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive.  Remote work is a management option and not an employee entitlement or right.  An agency may terminate a remote work agreement at its discretion

For a complete list of benefits provided by The State of Arizona, please visit our benefits page


State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.

On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

Contact Us:

For questions about this career opportunity, please call Valerie Rice at (480) 673-0624 or email DAASHR@azdes.gov.

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting (602) 542-0400. Requests should be made as early as possible to allow time to arrange the accommodation. Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.


All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.  
State employees are highly engaged, collaborative and embrace a culture of public service.

The State of Arizona is an Equal Employment Opportunity Employer.