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LEAN CONSULTANT

  • 501675
  • PHOENIX
  • DEPT OF ADMINISTRATION
  • Full-time

DEPT OF ADMINISTRATION

The State has created a nationally recognized Lean management system known as the Arizona Management System (AMS). AMS is an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress. Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results. State employees are highly engaged, collaborative and embrace a culture of public service.
The State has already experienced significant success leading project-based lean improvement efforts and implementing AMS in all state agencies. To continue building upon that success we are taking an intentional approach to performance management, leader behaviors and problem solving. GTO coaches state agencies to build a continuous improvement culture to ensure that everyone receives the highest level of consistent service. If you thrive on variety and challenge, then GTO could be the team for you.
The vision of GTO is to be leaders in the development and sustainment of continuous improvement culture for the State of Arizona.
Our mission is to support the State’s development and sustainment of a culture of continuous improvement and innovation with an emphasis on service excellence and the relentless pursuit of process efficiency.

Lean Consultant

DEPT OF ADMINISTRATION

Job Location:

Government Transformation Office (GTO) 

(Remote)1700 W. Washington Street, Suite 250

Phoenix, AZ 85007

Posting Details:

Salary: $80,000 - $95,000 

Grade: 25

Closing Date: Open until Filled

Job Summary:

PLEASE NOTE: This announcement is open until enough resumes are received.

The State of Arizona’s Government Transformation Office (GTO) is seeking a continuous improvement professional to join our team. As a team member you will develop and sustain a culture of continuous improvement and innovation across state agencies. GTO consultants will be leaders in the development and sustainment of continuous improvement culture for the State of Arizona. They serve as subject matter experts and implementation partners.

Job Duties:
  • Lead/facilitate remote and in person activities including Kaizen events and projects with cross-functional teams 
  • Support the implementation, maturity, and sustainability of the Arizona Management System (AMS) within a variety of state agencies and environments 
  • Deliver AMS coaching and training at all levels, ranging from senior level executives to front line team members 
  • Drive service, cost, and quality improvements using formal process improvement methodologies
  • Drive improvement for strategically critical initiatives statewide while building problem solving capacity 
  • Support and build data-driven problem solving capacity across diverse teams. 
  • Build and manage relationships with agency directors and senior operations managers to assist each agency with identifying opportunities for improvement and executing to close performance gaps
  • Contribute to GTO team development to foster a high performing team 
  • This is a primarily remote position. Some in-state travel to support agency customers and the GTO team may be required.
Knowledge, Skills & Abilities (KSAs):

Experience

  • Proven ability to lead change; at least 2 years of experience with continuous improvement processes 
  • Experience facilitating Kaizen events and leading projects while balancing the needs of multiple stakeholders 
  • Experience implementing process improvement and management frameworks in various settings 
  • Experience developing visual systems to support process adherence and performance management 
  • Experience with training delivery, change management, and coaching employees 
  • Strong program and project management skills and excellent organizational skills 
  • Strong relationship building, program and project management and organizational skills 
  • Bachelor’s degree from an accredited college or university 
  • Ability to thrive in a challenging work environment, consistently delivering quality service to agencies in order to serve citizens effectively and efficiently 
  • Ability to prioritize, communicate project risk to key leaders, and function under minimal supervision 
  • Promote team development and encourage collaboration across large government environments 
  • Personal adherence to leader standard work 
  • Comfortable working in a remote work environment and various in-person locations as needed 
  • Ability to remain flexible and adapt to changing priorities in daily work 
  • Able to influence and guide teams in a non-authoritative role 
  • Collaborative team player with strong communication skills 
  • Promote and contribute to effective team development 
  • Open to learning new tools and methods
Selective Preference(s):
  • Experience working in continuous improvement within government 
  • 5+ years of professional experience in multiple functional areas of a business 
  • A Graduate degree from an accredited college or university in Business Administration, Operations Management, Engineering, or a closely related field of study from an accredited college or university
Pre-Employment Requirements:

Note: Driving Requirement: In-state travel may be required. An acceptable driving record for the last 39 months is required including no DUI, suspensions or revocations and less than 8 points on your license. A copy of your MVR (Motor Vehicle Record) is required at the time of your interview, if an Out of State Driver License was held within the last 39 months. Employees who drive on state business must complete any required driver training (see Arizona Administrative Code R2-10-207.12.). Employees may be required to use their own transportation as well as maintaining valid motor vehicle insurance and current Arizona vehicle registration; however, mileage will be reimbursed.

Benefits:

The Arizona Department of Administration offers a comprehensive benefits package to include:

  • Sick leave 
  • Vacation with 10 paid holidays per year 
  • Health and dental insurance 
  • Retirement plan 
  • Life insurance and long-term disability insurance 
  • Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance

For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Retirement:
  • Positions in this classification participate in the Arizona State Retirement System (ASRS). 
  • Please note, enrollment eligibility will become effective after 27 weeks of employment.
Contact Us:

If you have any questions please feel free to contact Shelia Wiggins-Wayne at Shelia.Wiggins@azdoa.gov or 480-645-2290 for assistance.

ARIZONA MANAGEMENT SYSTEM (AMS)

All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.  
State employees are highly engaged, collaborative and embrace a culture of public service.

Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.