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Licensing Concerns Specialist

  • 511971
  • Full-time
  • Closing at: Oct 5 2022 at 23:55 MST


The Arizona Department of Child Safety (DCS) is a social and human services agency whose mission is to successfully engage children and families to ensure safety, strengthen families, and achieve permanency. DCS has field office locations located throughout the state of Arizona, with its central office located in Downtown Phoenix. DCS employs over 2,800 employees who share the common vision of ensuring children thrive in family environments free from abuse and neglect.

Licensing Concerns Specialist

Office of Licensing and Regulation

Job Location:


PHOENIX, AZ 85012  

Posting Details:

Salary: $24.3270 hourly 

Grade: 19

Closing Date: October 5, 2022  

Job Summary:

The Concerns Specialist investigates and set dispositions for licensing issues for licensed Family Foster homes in order to verify all applicable laws and regulations are being observed.

In-state travel required.
Note: May not seek nor maintain a license or certification for any services regulated by the Office of Licensing and Regulation; nor seek or maintain secondary employment with any entity regulated by OLR during employment within OLR.

Job Duties:

• Conducts in person interviews and/or observations with children and caregivers, and interviews other collateral sources as part of the investigation of licensing issues in licensed foster/kinship homes statewide.
• Reviews supporting documentation such as medical records, educational records, police reports, or DCS assessments. Write reports to document interviews/observations. Write letters to set disposition on DCS concerns and licensing issues within required time frames.
• Provides education to families and/or agencies on Rules and Regulations to maintain compliance.
• Staff licensing concern dispositions with Team Lead, Supervisor, and licensing agencies as needed. Attend various meetings as assigned.

Knowledge, Skills & Abilities (KSAs):

Knowledge of:
• Regulatory principles and practices, as well as federal and state laws and regulations regarding licensing, renewal, and safety inspections requirements
• State and Agency policy and procedures governing licensing, licensing amendments and renewals, and monitoring and safety inspections
• Interviewing and information gathering techniques
• Personal computer and software (e.g. Microsoft Office Access, Excel, Word, etc.)

Skill in:
• Organization and workload management
• Written and verbal communication
• Establishing and maintaining interpersonal relationships
• Conflict resolution and problem solving techniques
• Database management utilizing computer software programs
• Customer service

Ability to:
• Work independently
• Prioritize assignments and complete within appropriate time parameters
• Be flexible and adaptable
• Demonstrate tact and diplomacy in representing the department
• Understand and address the concerns of individuals regulated by OLR
• Safely operate a motor vehicle (including long distance drives)

Selective Preference(s):

Bachelor’s degree from an accredited college or university in public or business administration, social work, psychology, counseling, or other related field with two years of licensing experience or one year of DCS field experience.

Pre-Employment Requirements:

Employment is contingent on the selected applicant passing a background investigation.

Requires the possession of, and ability to retain a current, valid state-issued driver’s license appropriate to the assignment. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records and must complete any required driver training (see Arizona Administrative Code R2-10-207.12). Employees may be required to use their own transportation as well as maintaining valid motor vehicle insurance and current Arizona vehicle registration.

The ability to secure and maintain clearance from the DCS Central Registry.

The ability to secure and maintain an Arizona Level One Fingerprint Clearance Card.


As an employee of the Department of Child Safety you will be entitled to a comprehensive benefits package that can become effective as soon as two weeks after starting!
Benefits include:
- Paid sick leave.
- Paid vacation that includes ten (10) holidays per year.
- Competitive health and dental insurance plans.
- Life insurance and long-term disability insurance.
We also offer optional employee benefits that include:
- Vision coverage.
- Short-term disability insurance.
- Deferred compensation plans.
- Supplemental life insurance.
- Employee wellness plans

For a complete list of benefits provided by The State of Arizona, please visit our benefits page


Positions in this classification participate in the Arizona State Retirement System (ASRS).
Enrollment eligibility will become effective after 27 weeks of employment.

Contact Us:

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 602-255-2903.
Requests should be made as early as possible to allow time to arrange the accommodation. Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.


All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.  
State employees are highly engaged, collaborative and embrace a culture of public service.

The State of Arizona is an Equal Employment Opportunity Employer.