ARIZONA DEPARTMENT OF LIQUOR LICENSES AND CONTROL

800 West Washington Street

Phoenix, AZ 85007

Salary: $21.1539  

Grade: 17

Open Until Business Needs Are Met

The Licensing Coordinator is responsible for performing tasks related to the State of Arizona license application processes. Responsible for assisting prospective/existing customers seeking information on available licenses and application process steps through license disposition.

The Licensing Coordinator interacts with businesses, customers, other departmental employees, and other agencies face-to-face and through both inbound and outbound phone calls. Responsible for providing detailed information to the public in response to their needs; accepting applications for services and fiscal-related source documents, noting essential information, and ensuring that all information is accurate and complete.

• Respond to either verbal or written requests regarding application status, and processes related to Arizona licensure, confirming that protocols, procedures, and policies are followed for the number of days to approve a license

• Analyze, verify, interpret, and track primary source documentation received in support of license applications, permits, and registrations to determine the validity and completeness of documents and identify deficiencies

• Evaluate and input applicant information into the Licensing database to ensure all applicable requirements are met and provide data to the Licensing Manager for approval

• Review all documents submitted, determine the date that should be entered, and request additional information if the data is unclear, missing, or contradictory

• Accepts payments, maintains payment logs, assists in the audit of payment logs, and reports to management as to payment trends

• Report to supervisors, including the Licensing Manager and Assistant Director, regarding audit and reconcilitation of payments

• Assist in creating agency forms and procedures to ensure accurate and timely reporting of payments received

• Process initial, renewal, and amendment license applications within required time frames

Knowledge of:

• Regulatory principles and practices, as well as Federal and state laws and regulations regarding licensing

• Knowledge of Title 4 and associated Rules and Regulations

• DLLC agency vision, mission, and the Licensing Sections

• Interview and information-gathering techniques

Skills in:

• Computer software and systems to include off-the-shelf standard business solution software and department-specific legacy systems (e.g., the Department's Licensing Control System (ELLI), a database that includes imaging)

• Excellent communication skills (oral and written) that allow communication of complex regulatory issues in a clear, concise, and effective manner to licensing staff

• Strong computer skills, which include, but are not limited to, MS Office and database management

• Excellent interpersonal skills, including conflict resolution

• Excellent organizational skills and workload management

• Planning, organizing, and prioritizing work

• Excellent customer service skills

• Strong attention to detail

Ability to:

• Establish and maintain working relationships with colleagues, staff, other departments, and the public at large

• Demonstrate tact and diplomacy in representing the department

• Stay on task and complete assignments by the deadline

• Work as a member of a team as well as independently

• Communicate effectively (both oral and written)

• Interpret state and federal laws and rules

• Analyze complex problems and issues

• Multitask with accuracy

• Experience working with e-licensing database systems

• Candidates for this position will be required to pass a fingerprint and background check

The State of Arizona offers a comprehensive benefits package to include:

• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance

• Life insurance and long-term disability insurance

• Vacation with 10 paid holidays per year

• Health and dental insurance

• Retirement plan

• Sick leave

• Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

• Positions in this classification participate in the Arizona State Retirement System (ASRS)

• Please note, enrollment eligibility will become effective after 27 weeks of employment

• If you have any questions, please feel free to contact Brian Westerberg at brian.westerberg@azdoa.gov for assistance