The Licensing Representative II (LR II) is the initial point of contact to the organization for current and potential licensees, chiropractic assistants, preceptors, interns, externs, CE applicants, business entities, and the public with licensing or registration inquiries. this position will perform a wide variety of duties on behalf of the Arizona State Chiropractic Board of Examiners (ABCE).
Major responsibilities may include: Assisting with licensing-related budgets, adhering to licensing and Continuing Education (CE) statutes, rules, policies and procedures. Must be organized, with skills in planning, use of office equipment, software; e.g., MS Office an Acrobat, monitoring of licensing and CE applications, and working on and completing special projects.
This position is responsible for coordinative services with administrative personnel. This is a high-level position with ongoing collaboration with the management to achieve organizational efficiency. The LR-II is responsible for administering training (Continuing Education (CE) courses for Chiropractors and Chiropractic Assistants applying for CE training approvals, and DC’s applying for renewals.
The Licensing Representative II (LR II) works under the supervision of the Deputy Director. The LR-II performs other related duties as assigned.
•Reviews, verifies for compliance with applicable regulations, investigates and resolves discrepancies or omissions in application materials, and processes all applications for licensure, certification, reinstatements, renewals, status changes, preceptor program, business entity registrations, etc for approval by the Deputy Director, Executive Director, or Board approval as directed
•Responsible for processing applicant's various back ground checks in compliance with all applicable laws, policies, and procedures including NCJS fingerprints, NPDB, CIN-BAD, etc
•Handles, or escalates as needed, phone calls, emails, mail, and walk in customers with licensure and registration related inquiries and documents as appropriate
•Provides administrative support in a variety of functions to a department head, team, department or another group in an organization
•Performs specialized administrative work in the areas of triennial renewals, initial licensing and renewals, and meeting minutes
•Responds to or routes routine inquiries from external or internal sources with standard correspondence or other messaging
•Responds to and processes public records requests for lists and labels, license verifications, and others as directed
•Works independently within established operating procedures associated
•Reviews, approves, and processes chiropractic assistant registrations
•Serves as back-up for Administrative Assistant II
•Other duties assigned as related to the position
•Google Suite of productivity programs and other common information technology
•Principles and practices of customer service and management
•Policies and standard operating procedures of the agency
•Proficiency in Microsoft Word, Excel/ spreadsheets and pivot tables, Adobe and Adobe-Sign, and PowerPoint
•Using the Google Suite of productivity programs; Gmail, Drive, Docs, Sheets, Calendar, Meet, etc
•Producing correspondence, documents, certificates, forms, spreadsheets, templates
•Attention to detail, accuracy, completeness, and compliance with regulations
•Using computers, telephone systems, and a variety of office equipment
•Recognizing the limit of the position's authority
•Inputting data into data-bases, spreadsheets etc
•Organizing physical and electronic workplaces
•Effective written and verbal communication
•Customer service and telephone etiquette
•Filing printed and electronic documents
•Scanning and copying documents
•Understand and apply applicable regulations in a variety of circumstances, especially those pertaining to background checks and chiropractic licensure
•Analyze a situation, identify obstacles, and present options for appropriate action
•Calmly, professionally, and effectively communicate with all stakeholders
•Complete tasks with an attention to fine detail and precision
•Work collaboratively with a variety of personalities
•Maintain work standards in difficult circumstances
•Manage several tasks/assignments concurrently
•Keep information and individuals confidential
•Lawfully, respond to public records requests
•Efficiently and effectively manage time
•Update a web site as needed
•Two years responsible administrative experience with strong customer service background
•Paralegal certificate preferred
•Employees who drive on state business are subject to driver license record checks, required to maintain acceptable driving records and complete any required driver training (see Arizona Administrative Code R2-10-207.11)
•Requires possession of and ability to retain a current, valid state-issued driver license appropriate to the assignment
The State of Arizona offers a comprehensive benefits package to include:
•Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance
•Life insurance and long-term disability insurance
•Vacation plus 10 paid holidays per year
•Health and dental insurance
For a complete list of benefits provided by The State of Arizona, please visit our benefits page
•Positions in this classification participate in the Arizona State Retirement System (ASRS)
•Please note that enrollment eligibility will become effective after 27 weeks of employment
If you have any questions, please feel free to contact Shawn McConnell at firstname.lastname@example.org for assistance.
ARIZONA MANAGEMENT SYSTEM (AMS)
All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress. Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.
State employees are highly engaged, collaborative and embrace a culture of public service.
The State of Arizona is an Equal Employment Opportunity Employer.