DEPARTMENT OF ECONOMIC SECURITY

Division of Benefits and Medical Eligibility (DBME)
Quality Management Administration (QMA)
Office of Program Evaluation / Management Evaluation (OPE/ME)
8620 North 22nd Avenue, Phoenix, Arizona 85021

Salary: $23.1604 Hourly ($48,173.63 Annually) 

Grade: 19

Closing Date: January 26, 2026

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here to view ‘Our DES’ video. Come Join the DES Team!

If you enjoy helping people and being recognized for your efforts, a customer service career at the Arizona Department of Economic Security (DES) is the job for you.

The Department of Economic Security, Division of Benefits and Medical Eligibility is seeking an experienced and highly motivated individual to join our team a Management Analyst 2/ME Reviewer (MA 2) for the Office of Program Evaluation (OPE). This position audits statewide public assistance programs within local office operations for the statewide quality evaluation program.

This position is available for remote work on a full-time basis within Arizona (including virtual office arrangements).

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Essential Duties and responsibilities include but are not limited to:

• Evaluating compliance with Federal program regulations, identifying, and analyzing deficiencies, write reports recommending corrective action. Completing audit reports documenting all deficiency or noncompliance factors in program operations; completes management reports recommending methods of correction or compliance and completes follow-up reports to document effectiveness of recommendations.
• Conducting analysis and evaluations of management organization, methods, and procedures, gathering, examining, analyzing data, and evaluating success of a program in achieving its stated goals and objectives. Writing detailed reports based on research, analysis, and evaluation of data pertaining to specific projects, conditions or proposals under study involving application of expert or highly specialized knowledge and recommendations of action to be taken or resolution of problems.
• Prepares tables, charts, graphs, and other data summarization, performs calculations, draws graphic representations, roughs out tables, charts, or graphs for completion. Gathering information by interviewing various personnel concerning agency programs and activities; planning interviews, determining questions, copying, and analyzing responses.
• Conducting organization and method studies in work systems, examining organization structure, management methods, processes, and procedures, making determinations and recommendations for improvement. Reading and interpreting State and Federal laws and regulations, gathering information from files and records from other sources in order to prepare reports or utilize for work activities.
• Conferring with staff and representatives of other divisions, sections, or work units of own agency in order to agree on decisions, clarifying information and resolving common problems. Plans for better use of material and personnel resources in a work unit; examines materials, confers with superiors and staff, analyzes, evaluates, and makes determinations.

Knowledge of:

• Federal statutes, laws, rules, and regulations governing public assistance programs.
• Operational analysis and evaluation techniques and methods.
• Eligibility requirements of Nutrition Assistance (NA) and to make accurate evaluations of case determinations.
  

Skills in:

• Conducting interviews to elicit information and conduct research.
• Oral communication and interpersonal relations with local and region office management and staff.
• Analyzing case record material, system information and information obtained from customers and other sources.
  

Ability to:

• Follow written and/or oral directives to complete assignments and meet agency objectives.
• Write detailed reports for presentations to various levels of staff and management.
• Verbally communicate findings from analyzed data and evaluations of management organization.

The ideal candidate for this position will have:

• The work experience should consist of five (5) years’ experience in the administration of Supplemental Nutrition Assistance Program (SNAP).

• If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.
• Successfully pass background and reference check; employment is contingent upon completion of the above-mentioned process and the Agency’s ability to reasonably accommodate any restrictions.
• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The Arizona Department of Economic Security offers a comprehensive benefits package to include:

• Affordable medical, dental, life, and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
• 10 paid holidays per year
• Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• Sick time accrued at 3.70 hours bi-weekly
• Deferred compensation plan
• Wellness plans
• Tuition Reimbursement
• Stipend Opportunities
• Infant at Work Program
• Rideshare and Public Transit Subsidy
• Career Advancement & Employee Development Opportunities
• Flexible schedules to create a work/life balance

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.

On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

For questions about this career opportunity, please contact Jennifer Honhoinewa at JHonhoinewa@azdes.gov.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 480-356-6674. Requests should be made as early as possible to allow time to arrange the accommodation.