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  • 509949
  • Full-time
  • Closing at: Aug 17 2022 at 23:55 MST


Funding Arizona's future through excellence in innovation, customer service, and continuous improvement.

The Arizona Department of Revenue is consistently striving towards recruiting individuals who are committed to providing quality services to citizens of Arizona and are passionate about creating solutions to the ever-evolving decisions faced within the state government.

We offer full-time employees a multitude of statewide benefit options http://www.google.com including 10 paid holidays per year, as well as Revenue specific benefits such as Teleworking opportunity.

Join the Arizona Department of Revenue as your next career advancement and help to make the Grand Canyon state even better by exemplifying our mission "Serving Taxpayers".

Management Analyst 3

Taxpayer Services Division

Job Location:


1600 W. Monroe Street, Phoenix, Arizona 85007

Posting Details:

Salary: $50,000 - $55,000 

Grade: 20

Job Summary:

Join an engaged and motivated team and find work with purpose! Be a valued part of the agency that serves Arizona citizens and taxpayers every day. The Arizona Department of Revenue is currently seeking a Management Analyst 3 for its E-Services Team in its Taxpayer Services Division. The E-Services team is responsible for electronic returns that can be filed by individual and business taxpayers.

The Management Analyst 3 position provides technical expertise in computer information systems, databases and Microsoft Excel; and guidance to the E-Services Team by planning, developing, directing, reviewing, and participating in the activities of a team maintaining and updating existing systems and conducting special projects. This position acts as a liaison between ADORs Information Technology Section and both software vendors and internal business users.

Job Duties:

Essential duties and responsibilities include, but are not limited to:
• Documents findings, prepares comprehensive reports, and makes recommendations for new policies, changes to systems, programs, and procedures.
• Evaluates existing and proposed administrative policies, procedures, systems and practices.
• Update functional or operational manuals outlining established methods of performing work in accordance with organization policy.
• Evaluate the relevance of existing management analysis concepts and guidelines in order to prepare and tailor plans or individualized approaches to resolve the program issues.
• Analyzes work processes and makes recommendations for process improvement.
• Performs studies of policies, procedures, systems, practices, and operations to devise the most effective and efficient methods of accomplishing work.
• Present recommendations to management and coordinate implementation of process improvements and systems.

Knowledge, Skills & Abilities (KSAs):

Knowledge of:
• Principles and practices of public administration with emphasis on effective planning, organization, and management.
• Contemporary business methods, procedures, and practices.
• Principles and techniques of automated information systems analysis, design, modification, and implementation.
• Principles, research methods and reporting techniques used in administrative studies.
• Operational/programmatic structures, applicable legislation, rules, regulations, standards, policies, procedures, resources and priorities.
Skilled in:
• Strong Microsoft Excel or Google Sheets, customer email, and report writing skills.
• Communicating clearly, effectively and persuasively both orally and in writing.
• Establishing and maintaining effective working relationships with coworkers, tax professionals and the general public.
• Analysis, research, reasoning and problem solving.
• Exceptional negotiating, conflict resolution and time management.
Ability to:
• Recognize issues, analyze problems, and apply problem solving techniques and methods to resolve complex operational problems.
• Conduct research and to perform quality control reviews.
• Provide effective guidance and expertise in the development and implementation of programs and projects.
• Develop procedures, review and evaluate program activities analytically, and to develop and design effective plans and methods for program improvement.
• Handle multiple projects effectively.
• Guide a team to achieve common goals and objectives.
• Communicate with a wide range of people orally and in writing in informal and formal settings.

Selective Preference(s):

The ideal candidate for this position will have:
• Experience in computer information systems, databases and Microsoft Excel or Google Sheets expertise.
• A degree in computer information systems is preferred.
• Experience with LEAN management or Six Sigma process improvement methodologies is a plus.

Pre-Employment Requirements:

Candidates for this position will be required to submit to a Criminal History Investigation, Tax Filing Records and Employment Verification check prior to an official job offer.


The State of Arizona provides a world class comprehensive benefits package including:
· Holidays – 10 paid per year. Sick Leave – 12 days per year. No accrual or carryover limits.
· A robust and affordable insurance plan that includes medical, dental, vision, life insurance, short-term and long-term disability options.
· A top ranked Arizona State Retirement System (ASRS) with 100% employer matched contributions (Enrollment eligibility will be effective after 27 weeks of employment).
· Up to $5,250 for tuition reimbursement available to seek further career advancement or certification in Continuing Professional Education.
· Work-life balance and additional options for life betterment such as the Infant at Work Program, Alternate Work Schedule and Telework opportunity.

For a complete list of benefits provided by The State of Arizona, please visit our benefits page


· A top ranked Arizona State Retirement System (ASRS) with 100% employer matched contributions (Enrollment eligibility will be effective after 27 weeks of employment).

Contact Us:

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 602-716-6950.
Requests should be made as early as possible to allow time to arrange the accommodation. Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.


All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.  
State employees are highly engaged, collaborative and embrace a culture of public service.

The State of Arizona is an Equal Employment Opportunity Employer.