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  • 500697
  • Full-time


The Arizona Department of Health Services promotes and protects the health of Arizona’s children and adults. Our mission is to promote, protect, and improve the health and wellness of individuals and communities in Arizona. We strive to set the standard for personal and community health through direct care, science, public policy, and leadership. ADHS promotes alternative work schedules, flexible hours. We have positions that can fit any stage in your career, from entry to senior level. We offer a robust benefit package, including the ADHS Student Loan Assistance Pilot Program, where eligible employees can receive up to $437.50 per month for their outstanding student loans. Come check us out and see how you can make a difference in the lives of all Arizonans.


Division of Licensing/Bureau of Medical Licensing

Job Location:

Address:  150 N. 18th Ave. Phoenix 85007

Posting Details:

Salary: $65,000 

Grade: 23

Job Summary:

This serves as the Deputy Bureau Chief for the Bureau of Medical Facilities Services, in the Division of Public Health Licensing Services. In the absence of the Bureau Chief, this position will have authority to make program decisions. The employee in this position will:
- Serve as a resource for all supervisory/lead staff and supervision of direct reports.
- Be responsible for assisting with bureau activities including but not limited to budget and strategic planning.
- Be expected to make independent decisions and judgments based on their professional education, programmatic experience and training.
- Oversee the work of direct reports for accuracy and compliance to applicable statutes, laws and rules.
- Subject matter expert for public and other governmental agencies, ombudsmen and health care professionals regarding State licensing.

Job Duties:

- Serve as a resource to other supervisory/lead staff in the bureau. Planning, administration and personnel management. Manage and direct subordinate staff (work assignments, setting priorities, hiring, discipline, provide training, approving leave requests, and preparing evaluations, etc.).
- Participate in the monitoring and evaluation of programmatic activities; budgeting activities; strategic planning and performance improvement initiatives; program policy, procedures and rules revision; participate in meetings with key stakeholders and professional organizations for program and systems performance evaluation; attend and represent bureau at local, regional, state and national meetings as needed.
- Review and edit detailed investigation reports or surveys, statements of deficiencies, cease and desist orders, stipulations and other types of legal orders; ensure all forms and documents accurately completed within required time frames; recommend for or against state licensing; recommend enforcement actions, testify at hearings.
- Provide training and technical assistance to providers relating to requirements for State licensing and the complaint investigation process; serve as a resource for providers, public and other governmental agencies, ombudsmen and health care professionals regarding State licensing.
- Participate in quality assurance/performance improvement activities.

Knowledge, Skills & Abilities (KSAs):

Knowledge of:
- Principles and practices of administrative supervisory and work management techniques, effective communication skills and interpersonal relations.
- Human Resources policies and procedures.
- Current interview methods for hiring staff including behavioral interview techniques.
- Adult learning principles and methods for conveying complex information in an understandable manner.
- Record keeping and the public file maintenance.
- Performance Management (PM), and Continuous Quality Improvement (CQI) and Lean methodologies.

Skills in:
- Interpreting complex rules and regulations and apply those rules and regulations to real work situations.
- Process implementation.                                                                                                                                                                                                        - Leading and motivating team with positivity                                                                                                                                                                        -  Organization and time management
- Excellent interpersonal skills.
- Writing and auditing legal documents, complaint summaries, statements of deficiencies, legal orders, etc.
- Excellent verbal communication skills that lead to understanding of complex rules, regulations, and other requirements related to the State licensing and complaint investigation process.
- Verbally communicating statutory, rule and regulation requirements and findings associated with a survey in a formal or informal environment.
- Excellent in conducting patient/client care and quality of care assessments.
- Managing, monitoring and ensuring progress on multiple projects at the same time.

Ability to:
- Make quality judgments and independent decisions. Be flexible with work schedule.
- Recognize and act upon conditions affecting patient/client's health and safety.
- Clearly express ideas both verbally and in writing.
- Communicate publicly, both internally and externally.
- Interpret statutes and rules for staff, providers and the public; to develop and implement internal monitoring procedures; to hire, train, retrain and evaluate staff.                                                                                                                                                                                                                             - Learn statutes, rules, policies and procedures.
- Support a diverse multi-cultural workforce that reflects the community, promotes equal opportunity at all levels of public employment, and creates an inclusive work environment that enables all individuals to perform to their fullest potential free from discrimination.

Selective Preference(s):

Ideal candidate will possess:

- Bachelor's degree in Public Health or Administration or in a related field with 2 years work progressive operational management experience in public health or system evaluation. Master's degree will substitute for 1 years of work experience.

- Preference will be given to candidate with clinical background and/or experience.

Pre-Employment Requirements:

- Driving License

Employees who drive on state business require possession of and the ability to retain a current, valid state-issued driver’s license appropriate to the assignment. Employees who drive on state business are subject to driver’s license checks, must maintain acceptable driving records and must complete any driver training (See Arizona Administrative Code R2-10-207.11).


The State of Arizona provides an excellent comprehensive benefits package including:
− Affordable medical and dental insurance plans
− Paid vacation and sick time
− 10 paid holidays per year
− Wellness program and plans
− Life insurance
− Short/long-term disability insurance
− Defined retirement plan
− Award winning Infant at Work program
− Credit union membership
− Transit subsidy
− ADHS Student Assistance Pilot Program

For a complete list of benefits provided by The State of Arizona, please visit our benefits page


To help you build a financially secure future, the State makes monthly contributions to finance your retirement benefit. The State will make a contribution to the ASRS in an amount equal to your contribution. In other words, you and the State will each pay 50% of the total cost of the benefit. New State employees have a 27 week wait period for contributions to begin.

Contact Us:

Arizona State Government is an EOE/ADA Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 542-1085. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. DHS is an Equal Employment Opportunity Employer. All newly hired employees will be subject to E-Verify Employment Eligibility Verification.


All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.  
State employees are highly engaged, collaborative and embrace a culture of public service.

Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.