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OFFICE CHIEF SENIOR (EMS and Trauma Services Section Chief)

  • 510590
  • Full-time


COME WORK WITH US! The Arizona Department of Health Services promotes and protects the health of Arizona’s children and adults. Our mission is to promote, protect, and improve the health and wellness of individuals and communities in Arizona. We strive to set the standard for personal and community health through direct care, science, public policy, and leadership. ADHS promotes alternative work schedules, flexible hours. We have positions that can fit any stage in your career, from entry to senior level. We offer a robust benefit package, including the ADHS Student Loan Assistance Program, where eligible employees can receive up to $437.50 per month for their outstanding student loans. Come check us out and see how you can make a difference in the lives of all Arizonans.



Job Location:

Address:  150 N. 18th Ave., Suite 500
    Phoenix, AZ 85007

Posting Details:  

Salary: $90,000 

Grade: 25

Job Summary: 

A Career in Public Service Awaits You, Come Join our Preparedness Team !

Your Talent, Our Mission: To promote, protect, and improve the health and wellness of individuals and communities in Arizona.

Why work for ADHS? A great benefit of working for the State of Arizona is a fantastic work/life balance. State employees enjoy challenging work, popular remote work options, comprehensive health and wellness benefits, and career growth opportunities.

What You'll Do:

As the Office Chief Senior, you will report to the Bureau Chief and is directly responsible for the overall administration, coordination, and evaluation of the area of concentration within their bureau, including managing and supervising subordinate staff.

The Office Chief Senior will oversee management activities, direct work responsibilities, and policy development. The Bureau of EMS and Trauma System has two primary product lines: regulatory activities and service activities. Regulatory activities are undertaken with the specific authority delegated to the Department by the legislature. For instance, certifying an EMT, designating a trauma center, or investigating an ambulance provider. Service activities are those designed to support the efficient operation of the Bureau, assessing and improving the EMS and trauma system of Arizona.

The Office Chief Senior oversees the following programs and functional areas; Business Office and Licensing Management System; Statutory Committees and Standing Committees; Data Collection and Quality Assurance; Time Sensitive Illness and Injury; Community Para-medicine and Treat and Refer; Strategic Planning and Communication.

Additionally, you will oversee the annual and ongoing planning and evaluation of program activities. The oversight, management, and evaluation of staff. Create, analyze, interpret and prepare data for reports and plans. Oversee and coordinate statutory committee and standing committee meetings. Seek out and share resources pertaining to enhancing the EMS and trauma system. Collaborating with the Deputy Bureau Chief, Medical Director, and Bureau Chief, assisting in developing and revising policies and rules, and participating in national, state, or local meetings.

Job Duties:

-Organize, plan and direct the programs daily operating procedures to ensure that all State and Federal requirements are met; oversee the preparation and timely submission of all required documents to the funding agencies, and communicate information about the programs to agencies and organizations to the public both locally and nationally.
-Represents the Department at regional and national meetings. Oversee and coordinate statutory committee and standing committee meetings.
-Manage and direct subordinate staff (work assignments, setting priorities, hiring, discipline, providing training, approving leave requests, and preparing evaluations).
-Create, analyze, interpret and prepare data for reports and plans
-Planning, administration, and personnel management. Annual and ongoing planning and evaluation of program activities.
-Seek out and share resources pertaining to enhancing the EMS and trauma system.
-In collaboration with the Deputy Bureau Chief, Medical Director, and Bureau Chief, assist in developing and revising policies and rules.
-Participate in national, state, or local meetings.

Knowledge, Skills & Abilities (KSAs):

Knowledge of:

- Trained or knowledge in EMS / ICS / NIMS
- Current principles, practices, and methods in the management for the area of concentration. 

- Federal and state statutes, rules and regulations, agency policies, and rules and regulations as they apply to the concentration functions of the assigned unit.
-Performance Management (PM), Continuous Quality Improvement (CQI), and Lean methodologies.

Skill in:
- Directing a diverse group of staff.
- Establishing priorities among conflicting needs.
- Communicating effectively verbally and in writing.
- Designing and deploying HR initiatives to assigned agency/staff; policy development; analyzing diverse situations/issues and determining actionable solutions.
- Researching, collecting, and analyzing data and reports.
- Synthesizing diverse issues and information, making inferences from written material.
- Developing and implementing various improvement initiatives for assigned programs.

Ability to:

- Travel in and out of state.
- Analyze specific problem situations and determine acceptable solutions within the framework of laws, rules, and regulations.
- Perform research, collect and analyze data and report information; negotiate and apply reason persuasively to resolve employee relations issues.
- Comprehend and make inferences from written material.
- Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes and work
cooperatively and jointly to provide quality, seamless customer service.
- Demonstrate continuous effort to improve operations and streamline work processes.
- Support a diverse multi-cultural workforce that reflects the community, promotes equal opportunity at all levels of public employment, and creates an inclusive work environment that enables all individuals to perform to their fullest potential free from discrimination.

Selective Preference(s):

Bachelor's degree in public health or a related field with five years of professional experience, including progressive experience in a management role. A Master's degree will substitute for one year of professional experience.

Pre-Employment Requirements:

Employees who drive on state business require possession of and the ability to retain a current, valid state-issued driver’s license appropriate to the assignment. Employees who drive on state business are subject to driver’s license checks, must maintain acceptable driving records, and must complete any driver training (See Arizona Administrative Code R2-10-207.11).

Total Rewards:

The State of Arizona provides an excellent comprehensive benefits package including:
− Affordable medical and dental insurance plans
− Paid vacation and sick time
− 10 paid holidays per year
− Wellness program and plans: Health Impact Program (HIP) where you can earn up to $200 annually by participating in our award-winning program of free preventative health screenings (mini-health, mammography, prostate), immunizations, lifestyle/mindfulness classes and physical activities) and Employee Assistance Program (EAP) Counseling sessions - 12 free per year per issue for each employee and each covered dependent. Available 24/7 for support, resources and information on work/life solutions, dependent/elder care, college planning, wills, legal guidance, financial resources, funeral planning and more)
− Life insurance
− Short/long-term disability insurance
− Defined retirement plan
− Award-winning Infant at Work program
− Credit union membership
− Transit subsidy
− ADHS Student Assistance Pilot Program

For a complete list of benefits provided by The State of Arizona, please visit our benefits page


To help you build a financially secure future, the State makes monthly contributions to finance your retirement benefit. The State will contribute to the ASRS in an amount equal to your contribution. In other words, you and the State will each pay 50% of the total cost of the benefit. New State employees have a 27-week wait period for contributions to begin.

Contact Us:

Arizona State Government is an EOE/ADA Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 542-1085. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. DHS is an Equal Employment Opportunity Employer. All newly hired employees will be subject to E-Verify Employment Eligibility Verification.


All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.  
State employees are highly engaged, collaborative and embrace a culture of public service.

The State of Arizona is an Equal Employment Opportunity Employer.