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  • 514762
  • Full-time


The Arizona Department of Health Services promotes and protects the health of Arizona’s children and adults. Our mission is to promote, protect, and improve the health and wellness of individuals and communities in Arizona. We strive to set the standard for personal and community health through direct care, science, public policy, and leadership. ADHS promotes alternative work schedules, flexible hours. We have positions that can fit any stage in your career, from entry to senior level. We offer a robust benefit package, including the ADHS Student Loan Assistance Program, where eligible employees can receive up to $437.50 per month for their outstanding student loans. Come check us out and see how you can make a difference in the lives of all Arizonans.



Job Location:

Address:  250 North 17th Avenue

Phoenix, AZ 85007

Posting Details:

Salary: $93,500 

Grade: 25

Job Summary:

Oversees the Office of Support Services and Operations. Establishing policies, planning, coordinating, managing, and evaluating all activities for major programs; including budget preparation and approval of purchases, management of subordinate staff, and responsible for equipment, procedures, reports, policies, safety, and technical guidance. Leads the planning and implementation of programs within the office. Recommends process or service improvements. Solves unique and complex problems that have a broad impact on the organization. Contributes to the development of functional strategy. Provides advice and counsel to the organization in the area of expertise. Leads project teams to achieve milestones and objectives. Provides expert testimony. Approves report. This position may be required to perform work at/attend meetings at alternate locations and/or travel (in and out of state) when necessary, possibly requiring a state, personal or rented vehicle.

Job Duties:

- Organize, plan, and direct all activities within the Office of Support Services and Operations. Ensure effective coordination of activities across areas. Oversee internal and external outreach activities including interactions with partners. Monitor and report on all aspects of the programs.
- Oversee budget and/or grant for the program, Oversee performance reviews of the staff, Manage/lead/hire staff, Analyzes and oversee feedback from clients on services, Generate and present, as needed, reports on key performance indicators for the program.
- Receive and answer inquiries about program issues. Resolve complaints both internal and external.
- Provide verbal and written consultation to ADHS, other governmental agencies, and the industry concerning technical issues and interpretation of rules and regulations.

Knowledge, Skills & Abilities (KSAs):

Knowledge of:
Federal regulations and Arizona Revised
Statutes related to laboratory testing, general
laboratory procedures, good understanding
of laboratory management and operational
concepts, budget management, specialized
laboratory procedures, laboratory safety
precautions emphasis when working with
infectious agents and or hazardous
materials, performance management,
continuous quality improvement and Lean
- Performance Management (PM), and
Continuous Quality Improvement (CQI) and
Lean methodologies.

Skill in:
Review and reading of professional
literature requires a high level of oral and
written communication, analytical review,
interpersonal relationships, active listening,
organizational, evaluation, repetition,
Planning and organizational skills in
development and implementation of policies

Ability to:
change priorities as issues arise, problem
solving (root cause), working independently,
perform reviews of program activities,
analyze data, reporting, and evaluation of
staff qualifications support a diverse multicultural workforce that reflects the community promotes equal opportunity at all
levels of public employment, and creates an inclusive work environment that enables all
individuals to perform to their fullest potential
free from discrimination
- Support a diverse multicultural workforce
that reflects the community, promotes equal
opportunity at all levels of public
employment, and creates an inclusive work
environment that enables all individuals to
perform to their fullest potential free from

Selective Preference(s):

Minimum Bachelor’s degree in a laboratory science or related field plus 6+ years experience professional work experience with at least 2 years of supervisory or lead capacity experience.

Pre-Employment Requirements:

- Employees who drive on state business require possession of and the ability to retain a current, valid state-issued driver’s license appropriate to the assignment. Employees who drive on state business are subject to driver’s license checks, must maintain acceptable driving records, and must complete any driver training (See Arizona Administrative Code R2-10-207.11).
 - Ability to travel.


The State of Arizona provides an excellent comprehensive benefits package including:
− Affordable medical and dental insurance plans
− Paid vacation and sick time
− 10 paid holidays per year
− Wellness program and plans
− Life insurance
− Short/long-term disability insurance
− Defined retirement plan
− Award-winning Infant at Work program
− Credit union membership
− Transit subsidy
− ADHS Student Assistance Pilot Program

For a complete list of benefits provided by The State of Arizona, please visit our benefits page


To help you build a financially secure future, the State makes monthly contributions to finance your retirement benefit. The State will contribute to the ASRS in an amount equal to your contribution. In other words, you and the State will each pay 50% of the total cost of the benefit. New State employees have a 27-week wait period for contributions to begin.

Contact Us:

Arizona State Government is an EOE/ADA Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 542-1085. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. DHS is an Equal Employment Opportunity Employer. All newly hired employees will be subject to E-Verify Employment Eligibility Verification.


All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.  
State employees are highly engaged, collaborative and embrace a culture of public service.

The State of Arizona is an Equal Employment Opportunity Employer.