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  • 510895
  • Full-time


Are you ready to work for an exceptional state agency that works to protect the life, health and welfare of the employees in the State of Arizona? Apply with us! The Industrial Commission of Arizona (ICA) is a progressive agency committed to the highest standards of public service and agency employee development. A thriving workforce in Arizona is what we strive for and work towards each day.

We are currently looking for an individual who will contribute to the overall goals and mission of the Industrial Commission of Arizona, who will achieve results, and who will identify and take action to address problems and opportunities.


This position may offer the ability to work a hybrid remote work schedule (1 or more days per week), based
upon the department's  business needs and continual meeting of expected performance measures.

Job Location:

Address:  800 W Washignton St.

Posting Details:

Hourly Rate of Pay: $ 23.2650 

Grade: 20

Closing Date:  Open Until Filled

Job Summary:

This position will report to the Assistant Claims Manager and is responsible for informing, clarifying, and instructing workers, employers, insurance carriers and other affected stakeholders regarding Title 23, Chapter 6, of the Arizona Revised Statutes, (Arizona Workers’ Compensation Act), Workers’ Compensation Practice & Procedures Rules, and the workers’ compensation system.

Job Duties:

This position may also monitor and obtain information to address 1061 (J) hearings, 1061 (M) penalties and other such items. This position will assist in the development of and participate in divisional team member training and employee development and carrier outreach programs as directed; participate in the Arizona Management System (AMS) and daily Huddleboard; attend staff meetings, seminars, conferences, training classes; as indicated; recommend continual improvement and explore new opportunities to increase the effectiveness on the Claims Division

Knowledge, Skills & Abilities (KSAs):

Knowledge of:

  •  Basic knowledge or ability to learn of applicable workers compensation claims management laws,
    statutes, case laws.
  • Basic medical terminology.
  • Microsoft Office Suite; Outlook, Word, Excel.
  • Google Office Suite, Gmail, Sheets and Docs.
  • Basic English
  • Basic mathematics
  • Knowledge of the insurance industry claims adjusting standards and practices. organization,
    procedures analysis and policy development; the state and federal rules and regulations governing
    the area of assignment.

Skill in:

  • Effectively able to communicate verbally and in writing to resolve disputes with interested parties.
  •  Basic analysis of insurance, medical and legal documents.
  • Review and interpret Arizona Workers' Compensation laws, rules, procedures, and court decisions
  • Strong critical thinking skills.
  • Time Management
  • Initiative and attention to detail.
  • Strong focus on customer service.
  • Strong organizational and planning skills.
  • Responsible for high quality, nearly error-free output.
  • Basic organizational, analytical, managerial, and supervisory skills.
  • Basic Business process acumen, management skills including workflows and information management.
  • Strong leadership, time management, and organizational skills. Reading and comprehending complex insurance, medical and legal documents. 

Ability to:

  • Interpret complex claim files.
  • Manage heavy workload with high level of accuracy and production.
  • Learn computer systems and applications. 
  • Work well within a diverse and inclusive office environment.
  • Timely process documents within established productivity standard and prioritizes work within
    established time frames.
  • Manage time effectively and meet deadlines.
  • Adapt to changing circumstances.
  • Demonstrate initiative and attention to detail.
  • Exercise discretion and judgment.
  • Works well under pressure.
  • Ability to perform job responsibilities incorporating lean management and principles of the
    Arizona Management System.
  • Effectively train internal and external customers in small and large group settings.
    Study, analyze and recommend effective means of improving organization and operating
    procedures; establish and maintain effective relationships with those contacted in the course of
Selective Preference(s):


Pre-Employment Requirements:



The Arizona Department of Administration offers a comprehensive benefits package to include:
Sick leave
Vacation with 10 paid holidays per year
Health and dental insurance
Retirement plan
Life insurance and long-term disability insurance
Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance

For a complete list of benefits provided by The State of Arizona, please visit our benefits page


You will be eligible to participate in the state employee health/disability insurance plan, and you are required to participate in the Arizona State Retirement System (ASRS). ASRS participation may begin immediately or upon your 27th week of employment. Contributions are matched by the employer.

Contact Us:

If you have any questions please feel free to call 602-542-5559 or email HR@azica.gov for assistance.


All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.  
State employees are highly engaged, collaborative and embrace a culture of public service.

The State of Arizona is an Equal Employment Opportunity Employer.