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OPERATIONS LEAD

  • 503211
  • PHOENIX
  • DEPT OF ECONOMIC SECURITY
  • Full-time
  • Closing at: Dec 5 2021 at 23:55 MST

DEPARTMENT OF ECONOMIC SECURITY

Your Partner For A Stronger Arizona.

DES works with families, community organizations, advocates and state and federal partners to realize our collective vision that every child, adult, and family in Arizona will be safe and economically secure.

DES serves more than 3 million Arizonans Our Mission is to make Arizona stronger by helping Arizonans reach their full potential through temporary assistance for those in need, and care for the vulnerable.

OPERATIONS LEAD

Division of Employment and Rehabilitation Services (DERS)

Job Location:

Address:  1789 West Jefferson Street, Phoenix, AZ 85007

Posting Details:

Salary: $48,000 - $53,000 

Grade: 22

Closing Date: November 28, 2021

Job Summary:

Would you like to be part of an amazing culture that helps Arizonans reach their full potential through providing services to support them? The Arizona Department of Economic Security (DES) is looking for individuals that are committed to service, community, and teamwork.

The Department of Economic Security, Division of Employment and Rehabilitation Services (DERS) is seeking an experienced and highly motivated individual to join our team as an Operations Lead.

Job Duties:

Under direction of the Division of Employment and Rehabilitation Services (DERS) Senior Human Resources Business Partner, and Operations Supervisor/Manager, this position exercises independent judgment in the coordination and administration of all aspects of employee personnel and classification actions to ensure compliance with DES policies and federal and state regulations while providing instruction, guidance and excellent customer service to employees, managers, and human resources professionals.

• Provide accurate and consistent interpretation of Federal and State Personnel laws, Department of Administration rules and DES policies and procedures.
• Work very closely with the DES Central Human Resources (CHR) Operations, Classification/Compensation, Benefits, and Talent Acquisition Units on complex issues of confidential nature.
• Provide training to employees new to the Operations Team and/or provide training to the Operations Team on new processes or procedures.
• Reviews and completes PD requests submitted by Hiring Managers; confers with requester on items that may need clarification.
• Tracks all PD actions submitted to CHR for timeliness and completion.
• Completes special projects as assigned; tasked with complex PD updates, establishments and reallocations.
• Senior subject matter expert for Classification and Compensation for the division. Serves as the lead specialist for all personnel work within the division.
• Provides expert level technical analysis and review, guidance and training to other professionals within the department and the division.
• Conducts quality assurance reviews for all personnel, classification and requisition actions submitted. Conducts salary analysis.
• OnBase all actions to DES CHR for processing into HRIS within established deadlines.
• Maintains confidential records/documentation related to all personnel actions; maintains all DERS employee’s personnel files, both active and inactive.
• Reviews and submits Hiring Request Forms for approval and forwards them to DERS HR Leadership for approval; ensures positions are authorized to fill; reviews for accuracy, checks for updated PD on file.
• Input of all supervisor changes into HRIS.
• Works closely with a variety of entities, CHR, Payroll, other personnel agencies/offices.
• Assist with new hire on boarding/off boarding documentation and processing.
• Meets with DERS Management and Liaisons to discuss and resolve any outstanding personnel actions.
• Handles confidential or complex HR actions for the Executive Leadership Team.

Knowledge, Skills & Abilities (KSAs):

Knowledge of:
• Federal and State laws, rules, regulations and procedures
• ADOA and DES rules, policies and procedures related to work assignment
• Arizona revised statues
• ADOA salary structure
• State's benefit programs
• State personnel rules and guidelines
• DES and DERS organizational structure
• Documentation and forms required to process personnel actions
• ADOA classification/compensation guidelines
• General understanding of the various programs administered and services provided by the Division
• Computer programs and computer software
• Resources to use when seeking guidance/assistance

Skill in:
• Working with people with diverse skills, educational and cultural backgrounds
• Communicating effectively verbally and in writing
• Establishing and maintaining effective interpersonal relationships and imparting knowledge to others
• Reading, interpreting, understanding and implementing department and administrative policies and procedures
• Researching, collecting, analyzing, editing data and reporting information
• Independent problem-solving and decision-making in the area of assignment
• Establishing priorities amongst conflicting needs

Ability to:
• Work independently while functioning as an integral part of the unit's structure
• Listen attentively to customer needs and provide appropriate, timely responses and guidance
• Demonstrate continuous effort to improve operations, decrease turnaround times and streamline work processes
• Maintain sensitive and confidential information and exercise a high degree of discretion and independent judgment
• Work with little to no supervision, index documents timely and appropriately for processing
• Reviewing personnel actions and the documents attached
• Work at least 40 hours per week.
• Provide professional customer service to both management and customers
• Prioritize and manage workflow in a fast-paced environment
• Multi-task and adapt to changes quickly
• Review issues and make well-reasoned and fully supportive recommendations within the framework of laws, rules and regulations
• Create, maintain and complete special projects and reports with accuracy and timeliness
• Excellent customer service
• Handling daily demands, changing priorities and adapt to rapid changes in workload as required

Selective Preference(s):

• Bachelor's Degree in Human Resources or closely related field and two years’ experience as an Intermediate Human Resources Analyst or equivalent experience.
• Relevant HR Certification.

Pre-Employment Requirements:

• Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify), applicable to all newly hired State employees.
• Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.
• Travel may be required for State business. Employees who drive on State business must complete any required driver training (see Arizona Administrative Code R2-10-207.12.) AND have an acceptable driving record in accordance with DES Fleet Management Safety Program policy and procedures (DES 1-07-26 & DES 1-07-26-01). Employees may be required to use their own transportation as well as maintaining valid motor vehicle insurance and current Arizona vehicle registration; however, mileage will be reimbursed.

Benefits:

We offer a competitive benefits package that is unmatched by the private sector and a culture that encourages team success and advocates for personal advancement.

• Affordable Health, Dental, Vision and Life and Disability Insurance
• 10 holidays per year
• Paid Vacation and Sick time off - start earning it your 1st day
• Eligible to participate in the Public Service Loan Forgiveness Program (must meet qualifications)
• Contribute to, and participate in the Arizona State Retirement System
• Ride Share and Public Transit Subsidy
• Career Advancement Opportunities
• Tuition reimbursement
• Opportunity to work remotely (home office) on an ad-hoc base

For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Retirement:

State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.

On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

Contact Us:

For questions about this career opportunity, please contact Tiffany Slatcher at (480) 825-2901 or email tslatcher@azdes.gov.

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting (480) 825-2901. Requests should be made as early as possible to allow time to arrange the accommodation. Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.

ARIZONA MANAGEMENT SYSTEM (AMS)

All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.  
State employees are highly engaged, collaborative and embrace a culture of public service.

The State of Arizona is an Equal Employment Opportunity Employer.