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Operations Manager

  • 503312
  • Full-time


The Arizona Historical Society is a nonprofit organization and state agency established in 1864. AHS connects people through the power of Arizona’s history. AHS collects, preserves, and tells the story of Arizona’s past through museum exhibitions, libraries and archives, historic sites, educational programs, and the Journal of Arizona History. AHS seeks to be the driving force strengthening Arizona’s communities by promoting history through leadership, partnership, and scholarship.

Flagstaff, Phoenix/Tempe, Tucson, Yuma

Museum Operations Manager

Job Location:

Address:  2340 N. Fort Valley Road

Flagstaff, AZ 86001

Posting Details:

Salary: $22.00/hr 

Grade: 20

Closing Date: OTF

Job Summary:

Operations Manager for Pioneer Historic Site in Flagstaff, and supervisor of guest experience staff, requiring a wide range of business skills and customer service acumen for today's rapidly changing environment. Ability to build and maintain community partnerships, and the ability to identify programming that holds the most promise for agency growth and sustainability. Interface with vide presidents as follows; Exhibitions, Education and Publications for final approval of any programs, exhibitions or publications; Library, Archives and Collections regarding all aspects relating to artifacts and archives; Marketing, Communications and Revenue enhancement regarding all public relations and marketing inquiries, and statewide facilities manager regarding all buildings and properties issues. Manage and oversee daily business operations and present the agency within neighboring communities and partner organizations. Manage earned revenue generation. Responsible for coordinating the safe operation of the facility to meet visitor needs and coordinating all inspections with the statewide facilities manager.

Job Duties:
  • Respond to all inquiries from AHS Vice President, Directors, Human Resources, and Facilities staff; prepare and submit monthly reports; consistently adhere to AHS and State policies and procedures; help meet financial goals detailed in the budget; address al emergencies and ensure proper security; promote the mission of AHS through community presentations and participation in local organizations.
  • Model professional behaviors that encourage staff and volunteers to maintain positive morale and to promote a good public opinion of AHS; enhance an promote cooperation between site staff and the AHS team; work as an effective team member with AHS staff and community partners to complete projects, enforce policies, and attain goals, meeting deadlines and objectives.
  • Coordinate employee/volunteer meetings to keep open lines of communication; provide local volunteers effective coaching and feedback to improve performance; provide and crate a positive and supportive work environment, maintain good working relationships with employees and volunteers and between the site and in the local community; coordinate ongoing training of volunteers.
  • Serve as liaison to local community advisory groups and organizations, including NAPHS, coordinating, participating and attending meetings as the Society local representative; address all customer concerns in a timely, proactive an professional manner, ensuring that any issues/complaints are resolved; actively identify ways to improve customers; experiences by addressing their needs.
  • Manage and merchandize store, rental and other earned revenue enterprises in coordination with Marketing and Communications team, schedule approved promotional events to increase sales and visitation, maintain regularly advertised operational hours for the site; work with local partners to promote the site in the community in coordination with Marketing and Communications.
  • Supervise staff and volunteers who work the guest experience desks at agency museums and sites outside of Flagstaff as directed, ensuring a consistent, warm, welcoming, guest experience, and fulfillment of the AHS guiding statement.
  • Work with AHS staff to identify local funding sources to support programming, facilities and staff; maintain a good relationship with local school districts and leaders; update all important information promptly and share such information broadly with AHS staff and other pertinent local and regional partners as directed by supervisor.
  • Responsible for stewardship of designated property in coordination with Statewide Facilities Manager; monitor and report needs to SFM proactively identify and address security issues and consistently maintain security and maintenance standards for the site and equipment utilized therein; document inwriting and reporting verbally security concerns or incidents promptly.
  • Promote and facilitate the presentation of well-researched and age specific programming developed by the AHS content teams; evaluate such programming for it's effectiveness with the marketing team; promote a professional museum presentation to the general public in the physical integrity and appearance of the facilities; maintain current knowledge of museum professional standards/best practices for accredited museums.
  • Develop, create and seek out new and better ways to conduct the duties of this position; strive to make the work processes more efficient and effective; implement cost-saving measures wherever possible; bring forward ideas that may result in improvements in revue generation or better services to the State of Arizona.
Knowledge, Skills & Abilities (KSAs):
  • Knowledge of American Alliance of Museums Standards and Best Practices for museums.
  • Knowledge of ethical standards of museums.
  • Knowledge of visitor services and audience evaluation practices.
  • Knowledge of personnel management.
  • Superb customer service skills.
  • Superb written and verbal communication skills.
  • Skill in establishing and maintaining effective working relationships with a variety of stakeholders, colleagues, vendors and potential partners.
  • Skill in enforcing laws, policies, procedures, regulations and code of ethics.
  • Skill in organizing an coordinating a multitude of complex projects to meet agency deadlines.
  • Skill in delegating tasks to appropriate subordinates to carry out mission.
  • Ability to interact with the general public for extended periods of time.
  • Ability to work collegially and collaboratively with a diverse group of stakeholders.
  • Ability to analyze and synthesize complex information.
  • Ability to organize vast amounts of data.
  • Ability to maintain confidential donor information.
  • Ability to form good interpersonal relationships.
  • Ability to understand the Agency's vision, relate measurable objectives to reach goals and to communicate progress in achieving them.
  • Ability to coordinate a number of complex tasks and to manage multiple projects to completion on deadline.
  • Ability to delegate appropriately to staff and volunteers.
Selective Preference(s):
  • Degree in business, historic preservation, history or museum administration of related fields.
  • Knowledge of local history.
  • Knowledge of local issues and politics.
  • Ability to serve and be knowledgeable on divers groups of boards.
  • Able to know and interact with many members of community and local elected officials.
Pre-Employment Requirements:
  • Must have or be able to obtain and Arizona's Driver License.

The Arizona Department of Administration offers a comprehensive benefits package to include:

  • Sick leave
  • Vacation with 10 paid holidays per year
  • Health and dental insurance
  • Retirement plan
  • Life insurance and long-term disability insurance
  • Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance

For a complete list of benefits provided by The State of Arizona, please visit our benefits page

  • Positions in this classification participate in the Arizona State Retirement System (ASRS). Please note, enrollment eligibility will become effective after 27 weeks of employment.
Contact Us:

If you have any questions, please feel free to contact Melba Davis at mdavis@azhs.gov or
520-617-1161 for assistance.


All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.  
State employees are highly engaged, collaborative and embrace a culture of public service.

The State of Arizona is an Equal Employment Opportunity Employer.