AHCCCS

Address: 150 N. 18th Avenue Phoenix, Arizona 85007

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

Salary: $72,000

FLSA Status: Exempt

Grade: 23

Closing Date: January 12, 2026

This position will provide strategic direction with the goal of building the system change development and testing teams and creating processes responsible for delivering software solutions efficiently and with high quality. This expert test practitioner position will oversee individuals who advocate for doing the right thing for employees and end users. This position will implement best practices for system design requirements, methodologies to confirm requirements are accurately and completely documented to ensure software is secure, meets installation functional requirements and provide the desired user experience.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Major duties and responsibilities include but are not limited to:
• Manage the testing staff, ensuring adequate support for both internal & external customers to meet emergency and scheduled release deadlines. Develop staff knowledge and application of test process models; test planning; test analysis; test estimation; test design; test automation; test scheduling; test monitoring and control and test metrics. Communicate testing risks and mitigation plans timely to internal and external stakeholders
• Manage the System Change Development staff ensuring timely completion of System Request (SR) development including Joint Application Design (JAD) sessions, documentation, and any needed clarifications.
• Facilitate team development in identification of process improvements via root cause analysis. Champion Arizona Management System (AMS) principles including establishment of effective Wildly Important Goals (WIGs), lag, and lead measures.
• Establish documented standard work processes for work teams; ensure the compliance of relevant standards and procedures, implementing needed changes as applicable.
• Perform supervisory tasks including but not limited to one-on-one meetings, unit meetings, performance evaluations, quality reviews and handling employee relations issues.

Knowledge of:
• Best practices for system change request development and implementation.
• Testing life cycle, test tools and test automation.
• State and Federal rules and regulations regarding Medicaid and CHIP eligibility and enrollment.
• HEAplus, APEP and PMMIS
• AHCCCS eligibility, programmatic and operational policies and procedures.
• Department of Administration personnel rules, policies and procedures.
• Leadership styles and practices.
• Arizona Management System (AMS, Lean Principles) and root cause analysis.

Skilled in:
• Needs-based analysis/data collection to drive process changes and system change request development.
• All aspects of software testing including test process models, test planning, test analysis, test estimation, test design, test automation, test scheduling, test monitoring and control and test metrics.
• Writing and/or editing test plans, test reports, and standards/policies/procedures with high attention to detail.
• Assigning testing projects, monitoring progress, and providing feedback up and down the organization and with external stakeholders regarding the current state of all relevant software.
• Teaching testing and system request development tools and best practices.
• Supervising and leading teams.
• Establishing and maintaining effective working relationships with professional subordinates while evaluating their work and recommending changes.
• Managing/prioritizing multiple simultaneous projects.
• Written and verbal communication with both technical and non-technical audiences.
• Problem analysis and resolution, including root cause analysis, data collection/ interpretation, and presentation of findings and recommendations.
• Application tools such as email, calendar, spreadsheets and documents.

Ability to:
• Lead, coach, direct and convey information to determine effective solutions to internal and external business associates.
• Identify and analyze organizational and/or procedural problems and create effective solutions.
• Work collaboratively to break down barriers and assist internal and external clients as needed as well as to schedule tasks and resources to ensure overall organizational schedules are met.
• Develop SMART (specific, measurable, attainable, realistic and timely) business requirements.
• Break down complex issues into manageable and easily understood system requirements.
• Be solution-oriented.
• Listen to understand, and interpret/ summarize for technical and non-technical audiences across various levels of AHCCCS.
• Supervise and build a team.
• Identify opportunities for improvement and growth, and thoughtfully implement change.
• Understand software testing methodologies, applications, and quality standards.

Minimum: Two years of supervisory level experience and four years of technical experience in system requirements documentation and software testing. A degree or relevant certification(s) may substitute for technical experience.

Preferred: Bachelor degree in computer science, or equivalent plus experience in system requirements documentation and software testing.

• Successfully pass fingerprint background check, prior employment verifications and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.
• Travel may be required for State business. Employees who drive on state business must complete any required driver training (see Arizona Administrative Code R2-10-207.12.)

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Among the many benefits of a career with the State of Arizona, there are:
• 10 paid holidays per year
• Paid Vacation and Sick time off (13 and 12 days per year respectively) - start earning it your 1st day (prorated for part-time employees)
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child. Learn more about the Paid Parental Leave pilot program here.
• Other Leaves - Bereavement, civic duty, and military.
• A top-ranked retirement program with lifetime pension benefits
• A robust and affordable insurance plan, including medical, dental, life, and disability insurance
• Participation eligibility in the Public Service Loan Forgiveness Program (must meet qualifications)
• RideShare and Public Transit Subsidy
• A variety of learning and career development opportunities

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Lifetime Pension Benefit Program
• Administered through the Arizona State Retirement System (ASRS)
• Defined benefit plan that provides for life-long income upon retirement.
• Required participation for Long-Term Disability (LTD) and ASRS Retirement plan.
• Pre-taxed payroll contributions begin after a 27-week waiting period (prior contributions may waive the waiting period).

Deferred Retirement Compensation Program
• Voluntary participation.
• Program administered through Nationwide.
• Tax-deferred retirement investments through payroll deductions.

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by emailing careers@azahcccs.gov.
Requests should be made as early as possible to allow time to arrange the accommodation. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.