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  • 507817
  • Full-time
  • Closing at: May 29 2022 at 23:55 MST


For Veterans and those who care for them.


Job Location:


3839 North 3rd Street,

Phoenix, AZ 85012

Posting Details:

Salary: $45,000 - $50,000 (DOE) 

Grade: 19

Closing Date: 

Job Summary:

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona, unless an exception is properly authorized in advance.

In this position the ideal candidate will serve as an agency liaison between community behavioral health service providers and the military-connected community to facilitate access to mental health services. This position will provide targeted outreach and support to community partners, Veterans, service members and their families in order to address the serious mental illness (SMI), substance use disorder (SUD), and general mental health needs of the military and Veteran community. This position will maintain positive relationships with community behavioral health service providers and key partners. **TELEWORK/TELECOMMUTING: This position may be as much as 50% home-based TELEWORK and as little as 50% participation in outreach events as assigned, and requires driving on state business with occasional overnight or longer stays.**

Job Duties:
  • Conduct community outreach and engagement to Arizona Veterans, service members and their families, and expand partnerships with community organizations in order to increase usage of mental health services.
  • Maintain positive relationships with community behavioral health service providers and key partners.
  • Develop and implement outreach plan targeting Veterans, service members and their families who may need mental health services, ADVS services, and resources. Conduct eligibility and needs assessments, including referring clients to enrolled mental health providers and for services to community agencies as appropriate.
  • Assist in planning, staffing, and presenting at community events such as health fairs, conferences, and cultural events.
  • Distribute educational materials and inform community of agency programs and events.
  • Plan and facilitate community engagement sessions with diverse populations such as: LGBTQ, Veteran/military dependents, American Indian/Alaskan Natives, Justice Involved Veterans, Suicide Attempt Survivors, Suicide Loss Survivors, individuals with a Serious Mental Illness (SMI) and/or individuals with Substance Use Disorder (SUD).
  • Maintain accurate records detailing efforts, resources, and communications with clients, community partners, community behavioral health service providers. Compile and present reports.
  • Coordinate/interface with state, federal, and civilian agencies (e.g. VA Healthcare Systems and Regional Office, AZ Coalition for Military Families, EMPACT, National Guard, AHCCCS, Dept of Health, etc.) and expand partnerships for community outreach. Coordinate and attend meetings with community partners.
  • Coordinate community outreach to increase community involvement in current programming and research for agency initiatives.
  • Represent the agency at meetings, conferences, and other venues.
  • Attend agency meetings.
  • Actively participate in the Arizona Management System (AMS).
  • Learn, implement and monitor AMS methods, and utilize AMS concepts and tools for problem solving and continuous work/process improvements and efficiency.
Knowledge, Skills & Abilities (KSAs):

Knowledge of:

  • Basic individual and community mental health needs and issues, co-occurring substance use issues, substance use recovery needs and issues, and available community services
  • Basic mental health, community education, social services, and medical systems, etc.
  • Federal and State Veteran benefits, military-connected community needs and resources
  • Basic report writing, data gathering and record keeping practices
  • Effective presentation techniques and communication best practices
  • Community engagement, collaboration, outreach techniques and advocacy best practices

Skills in:

  • Working with individuals with mental health challenges and community providers
  • Creating presentations and public speaking to highly diverse audiences of community groups, clients, industry professionals, and community leaders
  • Developing rapport, relationship building, and interpersonal skills
  • Organization with the ability to keep accurate notes and records
  • Project management, critical thinking, and problem-solving
  • Self-direction, time management, task completion, and priority setting
  • Microsoft Office Suite and Google Suite

Ability to:

  • Maintain confidentiality of all agency and client related information
  • Maintain effective working relationships with agency staff, clients, stakeholders, and the general public
  • Communicate with professionalism and tact, both verbally and in writing, with all levels of private sector, non-profit, and governmental organizations
  • Communicate with an awareness of and sensitivity to cultural and socioeconomic differences
  • Meet assigned goals and objectives that support the agency's strategic plan
  • Travel throughout assigned regional area, in and out of state on agency business
Selective Preference(s):
  • Bachelor's/Master's Degree in Human Services, Social Work or related field. Previous experience with military/Veteran organization(s), such as prior military service, military family, or civilian employment.
  • Experience providing community navigation or case management with community-based organizations that provide treatment, recovery, or mental health related services.
Pre-Employment Requirements:
  • In and out of state travel required. Valid AZ driver's license required.

By providing the option of part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

The Arizona Department of Administration offers a comprehensive benefits package to include:

• Sick leave
• Vacation with 10 paid holidays per year
• Health and dental insurance
• Retirement plan
• Life insurance and long-term disability insurance
• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance

For a complete list of benefits provided by The State of Arizona, please visit our benefits page

  • Positions in this classification participate in the Arizona State Retirement System (ASRS).
  • Please note, enrollment eligibility will become effective after 27 weeks of employment.
Contact Us:
  • If you have any questions please feel free to contact Human Resources at recruiting@azdvs.gov and 602.781.7032 for assistance.


All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.  
State employees are highly engaged, collaborative and embrace a culture of public service.

The State of Arizona is an Equal Employment Opportunity Employer.