ARIZONA STATE PARKS AND TRAILS

Address:  AZ-95, Lake Havasu City, AZ  86406

Salary: $16.00 - $17.00 per hour 

Grade: 15

Closing Date: May 21, 2025

Under supervision, performs a variety of work activities while providing customer service in the operation of a recreational/ natural resource park; interprets natural features of the area, and ensures public safety by enforcing Park rules and regulations.

Essential Duties and Responsibilities include but are not limited to:

• Hosts visitors.
• Assists with recreation infrastructure and activities.
• Communicates information in response to visitor questions, direction, guidance, and concerns.
• Provides customer service by phone and in-person and respond to publics inquiries about park
hours, accommodations, reservations and policies
• Perform cashier duties at contact station/gift shop and account for fees for the park admission and store purchases.
• Promote the safety of park visitors, enforces Park rules, and protect Park resources.
• Utilizes two-way radio communications system.
• Completes all necessary reports concerning incidents.

Knowledge of:
• A working understanding of principles and processes for providing customer and personal
services.
• Park rules/ regulations, fees and revenue functions.
• Techniques for display and interpretation of objects/ artifacts and general resources to visitors.
• General office procedures.

Skills in:
• Public relations and information dissemination.
• Customer service, active listening.
• Critical thinking.
• Driving and operating automotive equipment.
• Basic curatorial techniques.

Ability to:
• Research of natural or historical information.
• Performing math calculations.
• First aid techniques.
• Oral and written communications.
• interpersonal relationships.
• Deescalate upset or non-compliant visitors.

The ideal candidate for this position will have One year of  customer service experience equivalent; OR a Bachelor's degree in Park Management, Forestry, Natural Resource Management, or a closely related field. Any combination of training and experience that meet knowledge, skills, and abilities may be substituted.

Must possess and maintain a current Arizona Driver’s license appropriate to assignment. Some positions may require certification as an Emergency Medical Technician.

This position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

This is a temporary assignment with no benefits.

For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Eligible for Arizona State Retirement System pension. Enrollment eligibility will become effective after 27 weeks of employment for newly hired State of Arizona employees.

Recruitmenthr@azstateparks.gov

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (480) 604 -7331. Requests should be made as early as possible to allow sufficient time to arrange the accommodation.

Having trouble applying for this position?
Email HRIShelpdesk@azdoa.gov or call (602) 542-4700 for assistance.