ARIZONA STATE PARKS AND TRAILS

Address:  409 West Riordan Road, Flagstaff, AZ 86001

Park Ranger Senior
Salary: $20.00 - $22.00 
Grade 17

Park Ranger
Salary: $17.50 - $19.00 
Grade: 16

Closing Date: July 10, 2025

Park Ranger: Under general supervision, performs a variety of skilled and specialized work activities in the operation of a historic park, and ensures public safety by enforcing Park rules and regulations. Interprets historic objects/artifacts for visitors and school groups through guided tours and presentations.

Park Ranger Senior : In addition to core Park Ranger Duties this position exists to Coordinate the Volunteer Program and Events at Riordan Mansion State Historic Park. Under the supervision of the Park Manager and in collaboration with other Park Rangers, the Coordinator will ensure volunteers are adequately trained and effectively assigned to meet the needs of the park. Coordinates the scheduling of group tours, events, weddings, and Special Use Permits for facility rentals. 

Park Ranger Senior:

Volunteer Program - Responsible for the decisions concerning the quality of the program operations and the appropriate use of volunteer staff. Duties include: recruiting, screening, training, coaching, advising, and evaluating volunteers. Includes program development specific to Agency and Park policies and procedures. Also requires coordination with Park Manager for effective use of volunteers in all areas of park operations. Coordinates with staff on training volunteers in interpretation and collections care. Collects and analyzes volunteer data and coordinates with the Agency Volunteer Manager. Responsible for the generation of detailed reports needed by the park and the statewide volunteer program manager. Authority to plan, Coordinate and implement volunteer work schedules: work assignments, weekly and daily scheduling support as needed. Meets with volunteers on a regular basis to ensure comprehension of agency policies and park procedures. Takes corrective action as needed to ensure a high level of internal and external customer service is provided by all volunteers.

Events & Group Tour Coordinator - Schedules and organizes park events, weddings, facility rentals, and completes needed Special Use Permits. Promotes and schedules group tours for schools, organizations, and tour companies.

Park Ranger Senior and Park Ranger:

Programmatic & Social Media- Hosts visitors; researches, develops, and conducts interpretive programs and guided tours of the Riordan Mansion; Provides information in response to visitor questions, direction, guidance, and concerns. Manage the park presence on various platforms. Sharing history, park & event information for Riordan Mansion and other State Parks. Regularly check and respond to public comments. Verify correct information is available on search engines.

Cash Handling, Customer Service - Perform cashier duties at Contact Station/Gift Shop; collect and account for fees for park admission and store purchases. Records and completes all necessary reports concerning revenue and attendance, time sheets, etc. Provides customer service by phone and in-person and responds to public inquiries about park hours accommodations, and reservations.  

Administrative - Assists the park manager with park operations, purchasing supplies, scheduling services, and communicating with the Central office on Park needs. Act as park gift shop coordinator. Evaluate inventory, stock product, and order items from the Central Office. Communicate with the Central Office team on new product ideas and opportunities.

Public & Staff Safety - Prepare the buildings and grounds for visitors while checking for safety, basic facility maintenance, cleaning handrails, vacuuming, dusting artifacts and exhibits, litter collection. Promote the safety of park visitors and enforces Park rules and protect park resources; utilizes two-way radio communication system; Confers with local officials and law enforcement officers; Completes all necessary reports concerning incidents.

Other duties as assigned as related to the position.

Knowledge of:
Volunteer Management Practices
Personnel Management
Customer Service principles and practice
Training and educating techniques
Arizona State Parks volunteer policies and procedures
Agency vision, mission, goals, objectives and philosophy.
Continuous Improvement
Record Keeping
Cash Handling

Skill in:
Personnel management and supervisory techniques.
Assigning work assignments and priorities.
Addressing visitor complaints, emergency situations and other stressful work issues while maintaining a courtesy and professional demeanor.
Speaking to small and large groups of people.
Interpersonal relationships
Problem Solving
Written and oral communication

Ability to:
Apply the principles and practices of work leadership and management; communicate verbally and in writing; establish and maintain professional relationships with potential volunteers and community groups; interpret, evaluate and analyze data.
Communicate effectively with employees and the public.
Evaluate and Establish Priorities.
React to changing program needs.
Work outside in extreme weather.
Work holidays, weekends and night shifts.
Conduct hour long guided tours of a historic house museum.

Park Ranger Senior:

Two years experience equivalent to a Park Ranger, OR three years of work experience in customer service library or museum work; OR a Bachelor's degree in Park Management, Forestry, Natural Resource Management, or a closely related field. Any combination of training and experience that meet knowledge, skills, abilities may be substituted. 

Park Ranger:

Two years of experience equivalent to a Park Ranger Assistant; OR three years experience in customer service, library or museum work; OR a Bachelor's degree in Park Management, Forestry, Natural Resource Management, or a closely related field. Any combination of training and experience that meet knowledge, skills, and abilities may be substituted.

Must obtain, possess and maintain a current Arizona Driver's license appropriate to assignment.

First Aid/CPR/AED within 90 days

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The State of Arizona provides an excellent comprehensive benefits package including:
● Affordable medical, dental, life, and short-term disability insurance plans
● Top-ranked retirement and long-term disability plans
● 10 paid holidays per year
● Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
● Sick time accrued at 3.70 hours bi-weekly
● Deferred compensation plan
● Wellness plans
● Parental Leave - Up to 12 weeks per year pid leave for newborns or newly placed foster/adopted child.

Learn more about the Paid Parental Leave pilot program here.

For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Eligible for Arizona State Retirement System pension. Enrollment eligibility will become effective after 27 weeks of employment for newly hired State of Arizona employees.

Recruitmenthr@azstateparks.gov

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (480) 604 -7331. Requests should be made as early as possible to allow sufficient time to arrange the accommodation.

Having trouble applying for this position?
Email HRIShelpdesk@azdoa.gov or call (602) 542-4700 for assistance.