ARIZONA STATE PARKS AND TRAILS

Address:  5200  & 5476 North US Highway 95, Parker, AZ 85344

Salary: $20.00 - $22.00 / per hour 

Grade: 17

Closing Date: September 15, 2025

Under minimal supervision, performs a variety of work activities while providing customer service in the operation of a recreational park; interprets natural features of the area and amenities, for visitors; and ensures public safety by enforcing Park rules and regulations. Operates the ASPT POS system with competence and accuracy, performing reporting tasks as assigned by Park Assistant Manager and Park Manager. Grounds-keeping activities as assigned.

Volunteer Coordination: You will serve as the Volunteer Coordinator for the park under the direction of the Park Manager and the ASPT Volunteer Manager. Duties include the recruitment, on-boarding, scheduling and supervision of camp hosts and local volunteers. To ensure that the program adheres to the requirements and protocols of ASPT. Coordinate human resources and recognition aspects for all volunteers between both River Island and Buckskin Mountain State Park.

Outdoor recreation & programs:
- Host visitors, help train staff and volunteers, conduct interpretive programs as needed and occasionally represent ASPT to groups. Provide information in response to visitor questions, direction, guidance and concerns of the public.

Customer Service:
- Provides customer service by phone and in person, responds to the publics inquiries about park hours, park fees, accommodations and reservations. Responsible for park representations and decision making in the absence of Park Assistant Manager. Provide supervision and training to Park rangers and volunteers in customer service functions in a manner of upholding ASPT policies and procedures.May lead and assist in training subordinate staff and/or volunteers.

Cash Handling:
- Perform cashier duties at the contact stations/gift shop, collect and account for park fee admissions and store purchases. Serve as a SME for the ASPT POS and reservation systems, supervising and training Park Rangers and volunteers staff.

Public and Staff Safety: -
Promote the safety of park visitors, enforce park rules, protect our park resources, utilize two-way radio communications system. Complete all necessary reports concerning incidents.

Office Policy and Procedure:
- Maintain up to date information and logs on current reservation system policies, ensuring staff and volunteers are current on cash handling and credit card procedures, PCI training, ordering park store merchandise as well as office supplies. Keeping an active log to ensure sales accuracy.

Volunteer Coordination:
- Lead and assist in recruitment, training, scheduling supervision and retention of ASPT volunteers in alignment with the ASPT Volunteer Program and Manual.

Reporting:
- Completes reports regarding activities, transactions and progress to sale activities and volunteer tracking.

Knowledge of:
- Principals and processes for providing customer and personal services. Park rules, fees and revenue functions; techniques and general/natural resources to visitors, and general office procedures.
- Operational knowledge of human resource best practices as they apply to volunteers
- Awareness of professional and personal development techniques in the workplace and volunteer environments

Skill in:
- Public relations and information dissemination; service orientation' critical thinking active listening; Google reporting format(s). Driving and operating automotive equipment; natural resource management. Multi tasking and deescalation techniques.
- Computer literate for database and spreadsheet functions, payroll and scheduling
- Comfortable communications in one on one, small group and public speaking situations. Proficient in clearly disseminating information to maintain up-to-date knowledge throughout the workforce and community

Ability to:
- Research of natural or historical information, performing math calculations, first aid techniques, oral and written communications, interpersonal relationships, being able to deescalate upset or non-compliant visitors, train new staff and volunteers in policies and procedures. Being able to use our Agencies POS system, phones and computers.
- Organize and tracking of communications to reflect accurate record keeping and correspondence
- Professional and efficient use of phone, email and text formats as they relate to the workplace that is ASPT

Two years experience in park operations, public programs, public events, customer service, outdoor recreation, park management OR a Bachelor's degree in Park Management, Forestry, Natural Resource Management, or a closely related field. Any combination of training and experience that meet knowledge, skills, and abilities may be substituted.

- Must possess and maintain a current Arizona Driver's license appropriate to assignment.
- Some positions may require certification as an Interpretive guide, and or Certified Tourism Ambassador.
- Complete ASPT Volunteer Coordinator training within 12 months of appointment.
- Must possess first aid certification within 12 months of appointment.

this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The State of Arizona provides an excellent comprehensive benefits package including:
● Affordable medical, dental, life, and short-term disability insurance plans
● Top-ranked retirement and long-term disability plans
● 10 paid holidays per year
● Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
● Sick time accrued at 3.70 hours bi-weekly
● Deferred compensation plan
● Wellness plans
● Parental Leave - Up to 12 weeks per year pid leave for newborns or newly placed foster/adopted child.

Learn more about the Paid Parental Leave pilot program here.

For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Eligible for Arizona State Retirement System pension. Enrollment eligibility will become effective after 27 weeks of employment for newly hired State of Arizona employees.

Recruitmenthr@azstateparks.gov

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (480) 604 -7331. Requests should be made as early as possible to allow sufficient time to arrange the accommodation.

Having trouble applying for this position?
Email HRIShelpdesk@azdoa.gov or call (602) 542-4700 for assistance.