DEPARTMENT OF CHILD SAFETY

TECHNOLOGY SERVICES
3003 N Central Ave Phoenix, AZ 85012

Salary: $23.2692 HRLY/$48,399.94 Salary 

Grade: 20

Closing Date: September 13, 2026

Under general supervision, this Desktop Support Technician will have varied and complex technical assignments providing Level 2 support of the DCS local area and DCS Wide Area networks for the Desktop Support Team.

Note: This position requires employee to be in office 3 days a week.

• Performs varied and complex technical assignments providing support of the DCS local area network and DES Wide Area Network devices in the Desktop Support Team Unit.
  
• Provides PC hardware, software troubleshooting, problem solving, network connectivity, distribution of hardware and software upgrades, virus detection and elimination, setup and configuration of PCs to the network. Create images and image workstations for distribution. Maintain workstations/server application security which includes virus definitions, encryption, and OS patches. Troubleshoot and support printers and multifunction printers.
  
• Ensures successful day to day operations and related networking technologies, including timely response to incidents. Demonstrate the ability to maintain a customer-service focus and attitude at all times. Document support issues/resolutions in Service Desk. Convey user feedback to DCS group.
  
• Makes educated decisions based on support requirements needed to provide the most efficient service possible to all DCS offices statewide. Statewide responsibility with travel and overnight stays are required. Travel is required to various geographical DCS locations.
  
• Advises supervisor of equipment and software needs; frequent contact with field users.
  
• Other duties as assigned as related to the position.

Knowledge of:

• Vendor technologies, in-house developed applications and client computing hardware including, but not limited to;
  
• Personal Computers
  
• Functional characteristics and capabilities of operating systems for Windows
  
• Functional characteristics and capabilities of the hardware
  
• Wireless networking functionality and capability
  
• Network functionality and capability
  
• Functional characteristics and capabilities of desktop/laptop support and troubleshooting
  
• The principles, capabilities and operation of network and communication devices such as servers, routers, intelligent hubs, and gateways

Skills in:

• Strong customer service skills
  
• Excellent interpersonal, written and oral communication skills
  
• Basic troubleshooting skills in computer hardware and software
  
• Using software utilities and monitors
  
• Network planning and implementation
  
• Installation and configuration of desktop / laptop hardware software and peripherals in a networked environment

Ability to:

• Effectively balances, prioritizes, and organizes multiple tasks.
  
• Works collaboratively in teams and across organization; builds strong relationships internally and externally.
  
• Synthesizes feedback and adjusts plans as needed; remains open to other's ideas and new approaches.
  Develops and writes technical documentation.
  
• Installs and repairs PC hardware and software.
  
• Provides prompt, customer-focused service; solicits and incorporates feedback to improve service; meets commitments.
  
• Identifies and implements solutions to improve efficiency and reduce waste.
  
• Resolves conflicts professionally; maintains confidentiality; listens actively and manages emotions.
  
• Works within established guidelines and parameters; obtains, clarifies, and provides information as needed.
  
• Prioritizes and plans work effectively; sets goals and objectives; uses time efficiently; communicates progress and results appropriately.
  
• Follows specific instructions and participates in reviews of assigned and completed tasks.

N/A

Associate’s degree plus 1 –3 years of experience in desktop support.

The ability to obtain and maintain an Arizona Fingerprint Clearance Card.

The ability to obtain and maintain  clearance to the DCS Central Registry.

This position does require driving or the use of a vehicle as an essential function of the job to conduct State business.

The following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The State of Arizona provides an excellent comprehensive benefits package including:

• Affordable medical, dental, life, and short-term disability insurance plans
  
• Top-ranked retirement and long-term disability plans
  
• 10 paid holidays per year
  
• Vacation time accrued at 4:00 hours bi-weekly for the first 3 years
  
• Sick time accrued at 3:42 hours bi-weekly
  
• Deferred compensation plan
  
• Wellness plans

Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Positions in this classification participate in the Arizona State Retirement System (ASRS). Enrollment eligibility will become effective after 27 weeks of employment.

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 602-255-3141 or by email at ADA@AZDCS.GOV. Requests should be made as early as possible to allow time to arrange the accommodation. Should you have any further questions regarding the interview process you can reach out to a member of our recruitment team at 602-255-2903 or by email at recruiting@azdcs.gov. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.