Under the supervision of the Performance Improvement Manager will work as a member of the Quality Management Team, assisting with leading and supporting organizational performance improvement initiatives. This position is responsible for helping ASH improve performance. Will work with ASH teams and departments to become more efficient, effective, and successful in their day-to-day activities using data-driven strategies.
- Serves as a subject matter expert in performance and process improvement, project management and change management methods to support operational and clinical quality initiatives. Facilitates activities related to or resulting from patient safety, harm reduction, and clinical performance.
- Partners with Hospital and ACPTC leaders and individual contributors to prioritize, define, scope and carry out performance improvement activities. Use and teach performance improvement approaches such as, PDSA cycles, stream-line processes, structure problem-solving, visual performance management (etc.) to clearly define goals and measures of success.
- Supports Performance Improvement Manager in facilitation of organization-wide projects and on-going committees as needed to meet strategic goals. Help stakeholders translate complex data into easily understood summaries and recommendations (e.g., visuals, charts, matrices, bullet points).
- Supports ASH's analytic environment to help guide data driven decision making to guide performance improvement initiatives and activities. Adheres to procedures for the confidentiality and integrity of data, designing, influencing, and monitoring data collection plans for Key Performance Indicators.
- Collaborates with process owner(s), acquiring, and integrating data from internal and external benchmarking sources. Uses statistical and visualization methods to analyze data for administrative and clinical decision making. Provides on-going assessment of performance, analyzes clinical outcome data, and identifies performance improvement opportunities or trends.
- Supports & coaches leaders with conflict resolution, change management as new processes are implemented, and reporting Performance Improvement Activity results at Quality Council. Facilitate 30/60/90 day check in sessions to confirm process is working as intended.
- Other duties as assigned as related to the position (typically 5% - 10%)
- Lean & Six Sigma tools and approaches.
- Performance improvement philosophy.
- Adult learning concepts.
- Performance Management (PM), and Continuous Quality Improvement (CQI) and
- Proficiency in Google Suite and MS Office.
- Communicating across disciplines.
- Conflict resolution.
- Data analysis.
- Facilitation of small and large groups.
- Project Management.
- Oral and written communication skills.
- Influence without authority.
- Build rapport and credibility with leaders and individual contributors at all levels.
- Support a diverse multi-cultural workforce that reflects the community, promotes equal
opportunity at all levels of public employment, and creates an inclusive work
environment that enables all individuals to perform to their fullest potential free from discrimination.
Bachelor's degree in public health, behavioral health, public administration or similar related degree; 2 years experience in behavioral health, hospital administration, or related field. Master's degree may substitute for one year of experience. Preference given to candidates with clinical and/or public/behavioral health experience.
- Valid AZ State Driver's License required.
A State Hospital employee must:
- Be able to obtain a valid Level One Fingerprint Clearance Card pursuant to A.R.S. § 41-1758.07
- “This position is subject to the vaccination requirements outlined in CMS Interim Final Rule - Medicare and Medicaid Programs; Omnibus COVID-19 Health Care Staff Vaccination (published November 5, 2021) (86 FR 61555).”
The State of Arizona provides an excellent comprehensive benefits package including:
− Affordable medical and dental insurance plans
− Paid vacation and sick time
− 10 paid holidays per year
− Wellness program and plans
− Life insurance
− Short/long-term disability insurance
− Defined retirement plan
− Award winning Infant at Work program
− Credit union membership
− Transit subsidy
− ADHS Student Assistance Pilot Program
For a complete list of benefits provided by The State of Arizona, please visit our benefits page
To help you build a financially secure future, the State makes monthly contributions to finance your retirement benefit. The State will make a contribution to the ASRS in an amount equal to your contribution. In other words, you and the State will each pay 50% of the total cost of the benefit. New State employees have a 27 week wait period for contributions to begin.
Arizona State Government is an EOE/ADA Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 542-1085. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. DHS is an Equal Employment Opportunity Employer. All newly hired employees will be subject to E-Verify Employment Eligibility Verification.
ARIZONA MANAGEMENT SYSTEM (AMS)
All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress. Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.
State employees are highly engaged, collaborative and embrace a culture of public service.
The State of Arizona is an Equal Employment Opportunity Employer.