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  • 508045
  • Full-time
  • Closing at: May 20 2022 at 23:55 MST


Your Partner For A Stronger Arizona.

DES works with families, community organizations, advocates and state and federal partners to realize our collective vision that every child, adult, and family in Arizona will be safe and economically secure.

DES serves more than 3 million Arizonans. Our Mission is to make Arizona stronger by helping Arizonans reach their full potential through temporary assistance for those in need, and care for the vulnerable.


Office of Accounts Receivable and Collections

Division of Business Services

Job Location:

Address:  1717 West Jefferson Street, Phoenix, Arizona 85007

Posting Details:

Salary: $39,983 - $50,000 

Grade: 21

Closing Date: 05/20/2022

Job Summary:

The Department of Economic Security is seeking an experienced and highly motivated individual to join our team as a Policy Analyst with the Office of Accounts Receivable and Collections.

Job Duties:

● The Policy Analyst drafts and revises administrative policies and procedures applicable to accounts receivable and collection activities for more than 30 DES programs, such as Nutrition Assistance, Temporary Assistance to Needy Families, Child Care, Jobs Program, and Unemployment Insurance.
● The Policy Analyst tracks and ensures existing policies and procedures are current and relevant.
● Modifies policies and procedures based on changes to laws, rules, and the needs of the Office of Accounts Receivable and Collections (OARC) and DES.
● This individual monitors changes in State and Federal legislation and results from Federal audits.
● Identifies changes that may have an impact on current OARC policies and procedures.
● Trains Collections staff in the proper implementation of new or revised policies and procedures.
● The Policy Analyst conducts continuous review and research of directives contained within the Code of Federal Regulations (CFR) to determine the impact of proposed and final administrative regulations on OARC programs, functions, and operations.
● This individual serves as the DES State and Federal audit representative and attends public meetings on agency rules and fair hearings.

Knowledge, Skills & Abilities (KSAs):

● Knowledge of principles and practices of research, planning and analysis.
● Knowledge of concepts of policy development and design.
● Knowledge of State and Federal laws, rules, and regulations governing DES and DES programs.
● Knowledge of DES administrative policies and procedures.
● Knowledge of database updating and structuring.
● Skill in research and policy analysis.
● Skill in interpersonal workplace relationships.
● Skill in development of policy to meet diverse needs of internal and external stakeholders.
● Skill in coordinating and structuring complex concepts into understandable, cohesive, and effective formats.
● Skill in writing professional documents for varied purposes and audiences.
● Ability to communicate complex ideas and prepare and present information to diverse audiences.
● Ability to accept, organize, and prioritize direction from various points of contact.
● Ability to work cooperatively and effectively as a team member.
● Ability to review and provide guidance on policy and procedure development.

Selective Preference(s):

● Required to obtain and maintain a valid Level One fingerprint clearance card issued pursuant to S.B.1164.
● Prefer three years of experience researching, analyzing, coordinating, and writing policy documents for an organization; or three years of experience in DES or a similar governmental agency; or three years of experience in auditing documents to determine if Federal and State law and regulations were followed correctly.
● Knowledge and experience with DES programs and respective automated systems and automated accounting and collection systems is desirable.

Pre-Employment Requirements:

● Obtain and maintain a valid Level One fingerprint clearance card issued pursuant to S.B.1164.
● Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify), applicable to all newly hired State employees.
● Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.
● The position may require the possession of and ability to retain a current, valid state-issued driver’s license appropriate to the assignment. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records and must complete any driver training (see Arizona Administrative Code R2-10-207.12). Individuals may be required to use their personal motor vehicle.


We offer a competitive benefits package that is unmatched by the private sector and a culture that encourages team success and advocates for personal advancement.
-Affordable Health, Dental, Vision and Life and Disability Insurance
-10 holidays per year
-Paid Vacation and Sick time off - start earning it your 1st day
-Eligible to participate in the Public Service Loan Forgiveness Program (must meet qualifications)
-Contribute to, and participate in the Arizona State Retirement System
-Ride Share and Public Transit Subsidy
-Career Advancement Opportunities
-Tuition reimbursement
-Opportunity to work remotely (home office) on an ad-hoc basis

For a complete list of benefits provided by The State of Arizona, please visit our benefits page


State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.

On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

Contact Us:

Apply through azstatejobs.azdoa.gov. For questions about this career opportunity, please call Shannon Anguiano at (602) 542-3880 or email ShannonAnguiano@azdes.gov.

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting (602) 542-3880. Requests should be made as early as possible to allow time to arrange the accommodation. Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.


All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.  
State employees are highly engaged, collaborative and embrace a culture of public service.

The State of Arizona is an Equal Employment Opportunity Employer.