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  • 501514
  • Full-time


Your Partner For A Stronger Arizona.

DES works with families, community organizations, advocates and state and federal partners to realize our collective vision that every child, adult, and family in Arizona will be safe and economically secure.

DES serves more than 3 million Arizonans Our Mission is to make Arizona stronger by helping Arizonans reach their full potential through temporary assistance for those in need, and care for the vulnerable.


Division of Developmental Disabilities

Job Location:

Address:  2200 North Central Avenue, Phoenix, Arizona 85006

Posting Details:

Salary: $77,351.87 - $99,500.75

Grade: 25

Closing Date: Open Until Filled

Job Summary:

Would you like to be part of a supportive and diverse work culture that helps Arizonans reach their full potential through providing supports and services? The Arizona Department of Economic Security (DES) is looking for individuals that are committed to service, community, and teamwork. The Department of Economic Security Division of Developmental Disabilities is seeking an experienced and highly motivated individual to join our team as the Division’s Policy Administrator. This position serves as a manager (includes planning, directing subordinates, and interpreting policy).

The Division of Developmental Disabilities (DDD or the “Division”) Policy Unit is responsible for the development and administration of division policies and procedures in (1) its function as an AHCCCS Medicaid contractor responsible for managing the healthcare of more than 36,000 health plan members and (2) its function as a State Social Services Agency responsible for programs serving more than 45,000 people enrolled. In addition this position provides oversight and direction regarding Legislative Initiatives at the state and federal level and rulemaking activities.

Under the direction of the Chief Strategy Officer, the Policy Administrator serves as a key member of the division leadership team, responsible for high level leadership and managerial work of considerable complexity in the planning, organizing, and staffing of the Policy Unit. Ensures cooperation and coordination of services between Division Business Units and develops recommendations for the Division's senior leadership. Collaborates with DDD senior executives on operational and strategic issues as they arise including developing strategic and annual improvement plans to evolve policies, procedures, and business practices. Builds coalitions internally and with Federal and State agencies, nonprofit, and private sector organizations to achieve goals.

Job Duties:

•Meets with Division leadership and external partners on a continuous/regular basis to ensure programmatic issues are addressed and implemented appropriately in accordance with required regulations. Responsible for coordination and senior level decision making related to program compliance, methods of operation and makes recommendations for corrective actions. Provide policy direction and oversight.

•Provide oversight of teams responsible for the development and continued maintenance of policy, ensuring effectiveness, efficiency, and productivity of the programs supported which includes coordination with business units from across the Division (e.g., Quality Management, Medical Management, Health Care Services, Business Operations, Corporate Compliance, Grievance and Appeals, DDD Tribal Health Program, OIFA, etc.).

•Actively seek out best practices from other states and entities in order to better inform and innovate division practices. Creatively seek alignment opportunities with federal and state laws, policies, procedures, and practices, in order to meet the division’s goals in the most efficient manner possible. Ensure timely submission and coordination of Rules to the Governor’s Regulatory Review Council (GRRC).

•Directs and participates with federal and state agencies and community organizations to provide a joint cooperative effort to facilitate delivery of services to the public.

•Conducts meetings to resolve issues, provide progress reports and set priorities within the administration. Ensures uniform interpretations, practices and procedures. Leads strategic and annual plan processes and the development and tracking of metrics.

•Attends meetings, seminars, and trainings as required and acts/speaks on behalf of the Division Assistant Director, Deputy Assistant Directors and Corporate Compliance Officer.

•Other duties as assigned as related to the position.

Knowledge, Skills & Abilities (KSAs):

•Knowledge of programs administered by the Division.

•Knowledge of federal and state laws governing, but not limited to: Quality Management, Medical Management, Health Care Services, Business Operations, Corporate Compliance, Grievance and Appeals, American Indian Health Plan Services, and OIFA.

•Knowledge and departmental rules, regulations, policies and procedures.

•Knowledge of principles and practices of public administration.

•Knowledge of full range of complex management functions of a responsible and confidential nature.

•Skilled in reading, understanding, and interpreting complex federal, state, department, and legislative rules, laws, policies and procedures.

•Skilled in managing and balancing various management and administrative functions and presenting information on complex issues and ideas clearly and effectively, both orally and in writing.

•Skilled in composition of policy, procedures, correspondence, issues, and position papers.

•Skilled in supervision of staff.

•Skilled in planning, analyzing, and coordinating activities.

•Skilled in establishing priorities.

•Ability to review federal regulations and interpret the intent for application purposes.

•Ability to analyze federal regulations for development of policy and procedures.

•Ability to coach, counsel, mentor, listen and lead in a fast-paced environment.

•Ability to manage a diverse group of employees; direct, motivate, and instill confidence in subordinates, employees; delegate, train and evaluate.

•Ability to identify and analyze organizational and/or procedural problems and determine effective solutions.

•Ability to respond to internal and external customers with tact, diplomacy, accuracy,
and appropriate and timely information.

Selective Preference(s):

Prefer a Master’s Degree in Public Policy, Public Administration, Business, Political Science or closely related field and five years professional experience in a policy, operations or legal role; or 7 years experience as noted above. Advanced understanding of state and federal legislative and regulatory processes is highly desirable. Supervisor experience and excellent writing and research skills preference.

Pre-Employment Requirements:

Travel may be required for State business. Employees who drive on state business must complete any required driver training (see
Arizona Administrative Code R2-10-207.12.) AND have an acceptable driving record in accordance with DES Fleet Management Safety Program policy and procedures (DES 1-07-26 & DES 1-07-26-01). Employees may be required to use their own transportation as well as maintaining valid motor vehicle insurance and current Arizona vehicle registration; however, mileage will be reimbursed.


We offer a competitive benefits package that is unmatched by the private sector and a culture that encourages team success and advocates for personal advancement.
-Affordable Health, Dental, Vision and Life and Disability Insurance
-10 holidays per year
-Paid Vacation and Sick time off - start earning it your 1st day
-Eligible to participate in the Public Service Loan Forgiveness Program (must meet qualifications)
-Contribute to, and participate in the Arizona State Retirement System
-Ride Share and Public Transit Subsidy
-Career Advancement Opportunities
-Tuition reimbursement
-Opportunity to work remotely (home office) on an ad-hoc basis

For a complete list of benefits provided by The State of Arizona, please visit our benefits page


State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.

On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

Contact Us:

Apply through azstatejobs.azdoa.gov.

For questions about this career opportunity, please call Teresa Brown at (480) 673-0590 or email tbrown@azdes.gov. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 480-673-0590.

Requests should be made as early as possible to allow time to arrange the accommodation. Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.


All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.  
State employees are highly engaged, collaborative and embrace a culture of public service.

Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.