DEPT OF HEALTH SERVICES

Address:  150 N 18th Ave, Phoenix, AZ 85007

Salary: $52,800 

Grade: 20

This position supports the day-to-day operational activities of the Arizona Pregnancy Risk Assessment Monitoring System (PRAMS), the Youth Risk Behavior Survey (YRBS)/School Health Profiles (Profiles), and other projects as needed, by providing technical assistance, administrative support, and coordination of budget, procurement, contracts, and outreach efforts. Under the direction of the PRAMS Coordinator, this role conducts participant interviews, manages data and web activities, prepares materials, maintains participant engagement, coordinates with state and federal partners, and serves as a technical support liaison for PRAMS systems.

Under the direction of the YRBS Coordinator, this role prepares survey materials, supports virtual and in-person survey administration at schools across the state, manages data and survey responses, follows up with non-responding schools to encourage participation, and tracks completions to distribute participant incentives.

The position also assists with overseeing contract operations, vendor quotes, program inventory, invoicing, meeting coordination, report preparation, and ensuring compliance with the Health Insurance Portability and Accountability Act and ADHS policies. The Program Specialist is the liaison between the program and the finance, procurement, and controller’s offices, facilitating ordering and purchasing while adhering to agency and bureau policies and workflows.

Responsibilities include:
• Facilitate participant calling, recruitment, and follow-up. Conduct and monitor telephone interviews with PRAMS participants, including evening and weekend calls as needed. Maintain participant contact through scheduled mailings, re-mailings, follow-up calls, and on-site visits to schools.
• Perform data activities, including data entry (including Spanish-to-English responses), data verification, correction, and completion of surveys (by mail, telephone and web). Track response rates to ensure CDC thresholds are met or exceeded.
• Oversee PRAMS and YRBS contract operations, monitor budgets, collect vendor quotes, process invoices, manage inventory, and coordinate procurement activities with offices across the agency. Maintain compliance with state, agency, division, and bureau-specific policies and procedures.
• Prepare survey materials in English and Spanish in accordance with established protocols, ensuring 100% accuracy and adherence to project timelines.
• Participate in outreach activities, including steering committee meetings, stakeholder engagements, and statewide conferences, to promote PRAMS, YRBS, and other survey projects. Attend project meetings to prepare agendas, record notes, and coordinate follow-up activities.
• Develop and implement standard operating procedures (SOPs) to streamline recurring administrative tasks to enhance efficiency across the office.
• Other duties as assigned as related to the position

Knowledge of:
• Strong knowledge of agency/bureau/office practices and procedures.
• English, grammar, and mathematics.
• Office machines, computers, and MS Office products.
• State and ADHS policies and procedures.
• General knowledge of surveillance programs, research studies, or population-based surveys.
• Maternal and child health.
• Project coordination approaches.
• Performance Management (PM), and Continuous Quality Improvement (CQI) and Lean methodologies.

Skilled in:
• Customer service and administrative support.
• Efficient and meets deadlines.
• Excellent oral and written communication.
• Create and maintain harmonious relations with various internal and external contacts, including persons at all levels of the organization, representatives of other agencies, and representatives of the private sector and the community.
• Group process and organizational design as it applies to partnering with community stakeholders and consumers.
• Program and budget management, planning and evaluation.
• Developing and maintaining working relationships with internal and external customers.
• Bilingual (English/Spanish) a plus.
• Word processing, spreadsheet software and database function (Google Suites and Microsoft Office).
• Excellent computer skills including database entry and management, spreadsheet and word processing software.


Ability to:
• Establish and maintain accountability for all work and maintain effective working relationships. Work as a team member and possess problem solving skills.
• Make changes to correct errors. Time management excellence.
• Advanced multitasking ability.
• Great attention to detail.
• Demonstrate problem-solving and initiative on job related function.
• Adaptable, multi-task and manage multiple projects.
• Collaborate and anticipate program needs.
• Exercise discretion and independent judgment.

Bachelor’s degree in Public Health, Public Administration, Health Education, or a related medical/science discipline with 1 year of experience working in records management, data entry, patient/client interviewing, or program administration support within a health related or public health field. Spanish speaking, reading, and writing skills are not required but preferred.

• Must possess a valid Driver's license.

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The State of Arizona provides an excellent comprehensive benefits package including:
• Affordable medical and dental insurance plans
• Paid vacation and sick time
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program)
• 10 paid holidays per year
• Wellness program and plans
• Life insurance
• Short/long-term disability insurance
• Defined retirement plan
• Award winning infant at work program
• Credit union membership
• Transit subsidy
• ADHS Student Assistance Pilot Program

Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

To help you build a financially secure future, the State makes monthly contributions to finance your retirement benefit. The State will contribute to the ASRS in an amount equal to your contribution. In other words, you and the State will each pay 50% of total cost of the benefit. New State employees have a 27-week wait period for contributions to begin.

The State of Arizona is an Equal Opportunity/ Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by emailing steven.santiago@azdhs.gov. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. DHS is an Equal Employment Opportunity Employer. All newly hired employees will be subject to E-Verify Employment Eligibility Verification.