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  • 506373
  • Full-time


The Arizona Department of Health Services promotes and protects the health of Arizona’s children and adults. Our mission is to promote, protect, and improve the health and wellness of individuals and communities in Arizona. We strive to set the standard for personal and community health through direct care, science, public policy, and leadership. ADHS promotes alternative work schedules, flexible hours. We have positions that can fit any stage in your career, from entry to senior level. We offer a robust benefits package, including the ADHS Student Loan Assistance Program, where eligible employees can receive up to $437.50 per month for their outstanding student loans. Come check us out and see how you can make a difference in the lives of all Arizonans.


Division of Preparedness

Job Location:

Address: 150 N 18th Ave. Phoenix, AZ 85007  

Posting Details:

Salary: $55,000 - $60,000 

Grade: 22

Job Summary:

The purpose of this position is to ensure statutorily required (A.R.S. 36-694) follow-up for newborns with out-of-range screening results and program educational activities. This position is responsible for coordinating the delivery of appropriate diagnostic testing and early intervention for presumptive positive screening results. This position will also support program education activities for both internal and external stakeholders and customers.

Job Duties:

- Supervise one of two the Newborn Screening Follow-up section by determining priorities, reviewing workloads and performance goals, collaborating with healthcare providers and stakeholders to develop and review case management and training protocols and regularly evaluate program effectiveness.
- Provide assistance with difficult or complex cases on a daily/weekly basis when attempts to contact primary care physicians, audiologists or parents are unsuccessful. This position may require the supervisor to fill in when staffing absences or vacancies affect workload.
- Establish and maintain effective collaborative relationships with a wide variety of stakeholders including contracted specialists, other States, federal agencies, and related workgroups, parents, and other program partners.
- Assess and address the education needs of various stakeholder groups to develop and deliver training sessions and educational materials to healthcare providers, laboratorians, program staff, affected families, and the public.
- Collect and analyze program data to measure the outcome of program services and assist in the identification of public health needs, barriers to services, and opportunities for program change. Establish and continue coordination/collaboration with other states/federal agencies, local health departments, communities, and families to share information.
- Compile, evaluate, and disseminate monthly and annual reports. Implement continuous quality improvement strategies or reviews to ensure ongoing quality, coordination, and alignment. Prevent duplication of services and promote efficient use of funding.
- The position will be required to manage budgets which include state and federal funding, develop and monitor contracts; provide training and technical assistance to system partners, develop, update and interpret program policies and procedures.

Knowledge, Skills & Abilities (KSAs):

Knowledge of:
- Molecular biology, chemistry, and public health.
- Quality assurance principles and practices.
- Data and statistical analysis.
- Administrative and management skills.
- Principles and methodology of scientific research.
- Budgetary and personnel techniques.
- Public health law and legislative processes.
- Federal Regulations (FDA/EPA/CLIA/ISO) and Arizona Revised Statutes pertaining to quality, methodologies, and Newborn Screening.
- Performance Management (PM), and Continuous Quality Improvement (CQI), and Lean methodologies.

Skills in:
- Collaboration, teamwork, and problem-solving.
- Organization amid competing priorities and multiple tasks.
- Conflict resolution.
- Written and oral communication and presentation.
- Researching, analyzing, and interpreting statutes, rules, and policies.
- Analyzing and interpreting Department issues.
- Developing technical written materials.
- Public speaking to communicate plans, budgets, and public health ideas.
- Communicating with Department personnel and the public.
- Organizational skills for developing and implementing plans.
- Evidence-based problem-solving techniques by establishing and tracking quantitative metrics.
- Strong leadership skills to be able to effectively supervise staff to accomplish objectives.

Ability to:
- Analyze complex problems and develop effective plans for corrective action.
- Interpret various administrative rules, regulations, policies, and procedures.
- Work effectively with a wide range of management and staff, as well as representatives of regulatory agencies.
- Organize work to achieve goals.
- Produce work with limited supervision; and respond professionally to highly sensitive matters.
- Write in a clear, concise, and understandable manner.
- Effectively communicate.
- Maintain effective interpersonal interactions.
- Multi-task and change priorities as issues arise.
- Work independently or in a team.
- Determine use and distribution of program budgets, personnel, and equipment.
- Support a diverse multi-cultural workforce that reflects the community, promotes equal opportunity at all levels of public employment, and creates an inclusive work environment that enables all individuals to perform to their fullest potential free from discrimination.

Selective Preference(s):

Bachelor's degree in health science or case management with 4 years of work experience. Preference will be given to candidates with a Bachelor's degree in Nursing with a professional level of experience as a Registered Nurse.

Pre-Employment Requirements:

Employees who drive on state business require possession of and the ability to retain a current, valid state-issued driver’s license appropriate to the assignment. Employees who drive on state business are subject to driver’s license checks, must maintain acceptable driving records, and must complete any driver training (See Arizona Administrative Code R2-10-207.11).


The State of Arizona provides an excellent comprehensive benefits package including:
− Affordable medical and dental insurance plans
− Paid vacation and sick time
− 10 paid holidays per year
− Wellness program and plans
− Life insurance
− Short/long-term disability insurance
− Defined retirement plan
− Award-winning Infant at Work program
− Credit union membership
− Transit subsidy
− ADHS Student Assistance Pilot Program

For a complete list of benefits provided by The State of Arizona, please visit our benefits page


To help you build a financially secure future, the State makes monthly contributions to finance your retirement benefit. The State will make a contribution to the ASRS in an amount equal to your contribution. In other words, you and the State will each pay 50% of the total cost of the benefit. New State employees have a 27 week wait period for contributions to begin.

Contact Us:

Arizona State Government is an EOE/ADA Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 542-1085. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. DHS is an Equal Employment Opportunity Employer. All newly hired employees will be subject to E-Verify Employment Eligibility Verification.


All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.  
State employees are highly engaged, collaborative and embrace a culture of public service.

The State of Arizona is an Equal Employment Opportunity Employer.