DEPT OF HEALTH SERVICES

Address:  150 N 18th Ave
Phoenix, AZ 85007

Salary: $69,300 

Grade: 22

The Health Care Institution Programs are major statewide programs that have a significant public, agency, and financial impact. These programs involve complex and technical program guidelines and regulations. The Program Manager for the Health Care Institution licensing bureaus will be a subject matter expert with extensive knowledge of the division's business and information technology systems. Directly related to the Department's mission, the incumbent will be responsible for ensuring that the Bureau of Marijuana Licensing Management System is in compliance with applicable health care institutions. This position functions as a highly skilled and technical Program Manager in the areas of development and management of electronic data systems, complex data reports, and education of HCI staff and customers. The position will develop program and statistical reports, provide training and presentations, and develop/implement action plans/work plans. This position is responsible for ensuring that policies, procedures, and desk manuals are established and updated as necessary, ensuring the Bureau operates in compliance with governing statutes and rules. The incumbent will interpret complex rules and regulations; provide consultation, education, and technical assistance to HCI staff and customers for program compliance and accountability; and participate in rule-making. This position is expected to maintain a full understanding of Administrative processes for all HCI Bureaus and ensure consistency of all processes.

Lead technology projects related to the HCI bureaus licensing systems, ensuring efficient business operation processes. Work with HCI bureau staff to ensure timely and accurate processing. Determine reports needed to evaluate data quality. Develop the reports. Run and evaluate reports to identify data problems. (Con't Below)

Provide written and verbal feedback to appropriate internal and/or external customers. Use CQI methods to implement process improvements.

Provide training and instruction re: HCI bureau electronic systems (supervisors, employees, customers); Ensure that HCI records electronic systems are developed and operate correctly so that data can be collected and submitted. Data submitters are adequately trained in the correct means to collect and submit data. Data is evaluated to ensure accuracy and timeliness. Data is coded in compliance with regulatory guidelines.

Interpret complex rules and regulations and provide technical assistance to HCI bureau staff and customers. Develop and maintain policies, procedures, and desk manuals to reflect best practices in accordance with rules and statutes; participate in rule-making.

Determine program goals and objectives regarding the HCI Licensing Programs. Develop short and long range program plans. Develop program evaluation procedures and monitor program performance to assure conformance with complex and technical rules and regulations. Conduct and/or attend meetings and seminars related to HCI. Prepare and submit a variety of administrative and statistical report.

Other duties as assigned as related to the position (typically 5% - 10%)

Knowledge of:
- Thorough knowledge of public sector program administration of a program with complex requirements, including an understanding of strategies that encourage and promote compliance when working with stakeholders.

- Governing statutes, rules, policies, and procedures.

- Principles of data quality and customer service techniques, including complex problem solving.

- Performance Management (PM), and Continuous Quality Improvement (CQI) and Lean methodologies.

Skill in:
- Leadership and interpersonal relationships in relation to working with other staff, managers, contractors, and staff from other departments and agencies.

- Establish priorities, critical thinking and problem solving techniques.

- Excellent oral and written communication skills, organizational skills in achieving assigned objectives. 

- Use of office equipment and computer systems, operate new computer systems and processing equipment.

- Analyzing and applying complex statutes, rules, and regulations.

Ability to:
- Communicate, collaborate, and provide consultation to staff as well as internal and external customers.

- Efficiently manage subordinate staff.

- Complete assigned tasks and projects.

- Analyze complex situations to determine appropriate solutions.

- Critical thinking to enhance problem solving.

- Plan, assign, and coordinate the flow of work within the section.

- Work in a fast-paced, high volume office setting dealing with the public.

- Support a diverse multi-cultural workforce that reflects the community, promotes equal opportunity at all levels of public employment, and creates an inclusive work environment that enables all individuals to perform to their fullest potential free from discrimination.

Bachelor's degree in a related field with 4 years of work experience in a management or a leadership role OR 6 years work experience may be considered in lieu of a degree.

Driver's License. Must possess a valid level one fingerprint clearance card issues pursuant to A.R.S. §36-113

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The State of Arizona provides an excellent comprehensive benefits package including:
− Affordable medical and dental insurance plans
− Paid vacation and sick time
− Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
− 10 paid holidays per year
− Wellness program and plans
− Life insurance
− Short/long-term disability insurance
− Defined retirement plan
− Award winning Infant at Work program
− Credit union membership
− Transit subsidy
− ADHS Student Assistance Pilot Program

Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

To help you build a financially secure future, the State makes monthly contributions to finance your retirement benefit. The State will make a contribution to the ASRS in an amount equal to your contribution. In other words, you and the State will each pay 50% of the total cost of the benefit. New State employees have a 27 week wait period for contributions to begin.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by emailing virginia.hassard@azdhs.gov. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. DHS is an Equal Employment Opportunity Employer. All newly hired employees will be subject to E-Verify Employment Eligibility Verification.