The Department of Economic Security, Division of Aging and Adult Services, seeks a strategic, analytical and results oriented individual to join our team as a Program Manager with Aging and Disability Services.
You are responsible for multiple complex programs and undertake a broad range of functions and responsibilities. You determine program feasibility and goals and facilitate the design, implementation, coordination and evaluation of programs and projects. You oversee and provide orientation and training to program staff to ensure accountability for quality of service to customers. Contract development and monitoring revenue and expenditures to ensure fiscal compliance and efficiency are your responsibility. You develop operating procedures, plans, and manuals and effective monitoring and evaluation procedures to ensure program integrity and continuous improvement. You cooperate and strategize with federal, state, and local agencies. You represent the agency at meetings with other governmental jurisdictions and before various community groups.
The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona, unless an exception is properly authorized in advance.
*This position works primarily from the successful candidate’s Arizona home office but occasional in-person attendance at the worksite location for mandatory meetings, trainings, etc. may be required. Worksite location: 1789 W. Jefferson, Phoenix, Arizona 85007.
• Oversee and provide orientation to program staff to ensure accountability for quality of service to customers. Coordinate and evaluate program services. Provide supervision to subordinate staff, set work priorities, and prepare staff evaluations.
• Gather, review and maintain data and other information necessary for programmatic assessment, analysis, and reporting. Prepare reports in accordance with governing requirements.
• Analyze and assess services, policies and systems, and recommend and implement best practices. Interpret federal and state regulations governing programs and develop necessary policies to ensure compliance. Monitor the efficiency, effectiveness, and productivity of the unit.
• Monitor budgets on an ongoing basis with appropriate Division staff. Prepare and review reports on service delivery and budget expenditure, allocate and reallocate funds as necessary. Ensure compliance with grant policies and regulations.
• Community organizations, social service resources, setting goals, planning, and staff development
• Applicable federal and state statutes, administrative rules and regulations and DES, Division of Aging and Adult Services policies, procedures, and programs
• Principles, practices, and professional standards in the field of aging
• Principles and practices of budget development, policy and procedures, strategic planning, and personnel management
• Effective management of programs and staff and measuring and evaluating program outcomes
• Oral and written communication, interpersonal relationship, public speaking and cross culture communications
• Research, programmatic/fiscal data analysis and evaluation, and preparing ad hoc reports
• Developing and writing contractual requirements for programs and interpreting program policies and procedures
• Develop, test, and implement changes essential for continuous improvement
• Identify and effectively address critical issues in a timely fashion and follow projects through completion
• Resolve complex problems and work effectively in high pressure situations
• Establish and maintain effective relationships with staff, and members of the community
• A Bachelor of Arts or Bachelor of Science degree from an accredited college or university in an undergraduate or graduate program such as public administration, social work, gerontology, business administration, economics, industrial engineering or closely related field and one year of professional experience in social service programs, human service fields, government finance, and/or other public policy development.
• In-state travel is required. The position will require the possession of and ability to retain a current, valid state-issued driver’s license appropriate to the assignment. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records and must complete any driver training (see Arizona Administrative Code R2-10-207.11). Individuals may be required to use their personal motor vehicle.
• Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify), applicable to all newly hired State employees.
• Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.
We offer a competitive benefits package that is unmatched by the private sector and a culture that encourages team success and advocates for personal advancement.
• Affordable Health, Dental, Vision and Life and Disability Insurance
• 10 holidays per year
• Paid Vacation and Sick time off - start earning it your 1st day
• Eligible to participate in the Public Service Loan Forgiveness Program (must meet qualifications)
• Contribute to, and participate in the Arizona State Retirement System
• Ride Share and Public Transit Subsidy
• Career Advancement Opportunities
• Tuition reimbursement
• Opportunity to participate in the Remote Work Program where the employee telecommutes primarily from home and when required in the office
By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.
For a complete list of benefits provided by The State of Arizona, please visit our benefits page
State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments. On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.
Apply through www.azstatejobs.gov. For questions about this career opportunity, please call Denise Jones at (480) 356-3830 or email DAASHR@azdes.gov.
Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting (602) 542-0400. Requests should be made as early as possible to allow time to arrange the accommodation. Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.
ARIZONA MANAGEMENT SYSTEM (AMS)
All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress. Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.
State employees are highly engaged, collaborative and embrace a culture of public service.
The State of Arizona is an Equal Employment Opportunity Employer.