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PROGRAM MONITORING SUPERVISOR

  • 513463
  • PHOENIX
  • DEPT OF ECONOMIC SECURITY
  • Full-time
  • Closing at: Nov 27 2022 at 23:55 MST

DEPARTMENT OF ECONOMIC SECURITY

Your Partner For A Stronger Arizona.

DES works with families, community organizations, advocates and state and federal partners to realize our collective vision that every child, adult, and family in Arizona will be safe and economically secure.

DES serves more than 3 million Arizonans. Our Mission is to make Arizona stronger by helping Arizonans reach their full potential through temporary assistance for those in need, and care for the vulnerable.

PROGRAM MONITORING SUPERVISOR

Division of Developmental Disabilities

Job Location:

Address:  4000 N. Central Avenue, Phoenix, Arizona

Posting Details:

Salary: 51,394.00 

Grade: 19

Closing Date: 11/27/2022

Job Summary:

The position supervises professional staff ensuring the health and safety of individuals residing in licensed group homes through annual/biannual program monitoring visits to approximately 1,100 homes statewide to assess compliance with statutes (Article 8 and 9) and the Division's Qualified Vendor Agreement requirements. Provides leadership, mentoring, coaching, monitoring and direct supervision of staff and team members. Completes Performance Appraisals (MAP), authorizes leave, and approves ETE Time Cards for staff. This position is the lead in hiring/interview process.

This position also ensures consistency of practice in monitoring and reporting. Assists in development and implementation of policies, procedures and guidelines to define systems and operations relevant to Program Monitoring operations; coordinates activities with the Quality Assurance Unit, Contract Compliance, Office of Licensing, Certification and Regulation, and the Department of Health Services.

Statewide travel is required as is evening and weekend availability to provide support/direction to staff and assists in problem solving any immediate health and safety concerns.

Job Duties:

Provides direct supervision for professional staff. Supervisory duties include: training, performance appraisals, performance monitoring, on-site supervisory visits, performance action plans. Provides on-call supports to monitors in the field. Ensures the implementation of monitoring schedules.

Ensures consistency of program monitoring procedures, and reporting is complete, accurate, and reference specific programmatic standards.

Provides technical assistance and training to Division staff and provider agencies to ensure federal, state and contractual requirements are met. Recommend Contract Action when appropriate, as well as ensuring follow-up is completed with providers who are under Contract Action.

Assists in the development and implementation of policies and procedures and guidelines to define systems and operations relevant to Program Monitoring operations.

Participates in interdepartmental meetings and work groups as assigned and acts as the Assistant Monitoring Manager's designee in their absence.

Knowledge, Skills & Abilities (KSAs):

Knowledge of:

  • Federal and state laws and agency rules, regulations, policies and procedures surrounding DDD practices
  • History, values and rights associated with the field of developmental disabilities
  • Investigation practices and interviewing techniques
  • Risk management practices

Skills of:

  • Assess, review and analyze situations and/or data
  • Problem solving moderate to complex situations
  • Prioritizing and multi-tasking to meet time lines
  • Leading a team and maintaining professionalism in stressful situations

Ability to:

  • Read, comprehend, interpret and apply policy, procedures and contracts
  • Write clear, succinct and accurate regulatory and general correspondence
  • Relate with multi-level of employees and organization personnel
  • Work independently with minimal supervision
  • Supervise staff
Selective Preference(s):

Prefer 2 years' experience working with vulnerable populations (e.g., developmental disabilities, geriatric, behavioral health, etc.) and at least 1 year of direct supervisory experience. Also prefer experience using databases and spreadsheets.

Pre-Employment Requirements:

In-state travel may be required for State business. Employees who drive on state business must complete any required driver training (see Arizona Administrative Code R2-10-207.12.) AND have an acceptable driving record for the last 39 months including no DUI, suspensions or revocations and less than 8 points on your license. If an Out of State Driver License was held within the last 39 months, a copy of your MVR (Motor Vehicle Record) is required PRIOR to driving for State business. Employees may be required to use their own transportation as well as maintaining valid motor vehicle insurance and current Arizona vehicle registration; however, mileage will be reimbursed.

Benefits:

The Arizona Department of Economic Security offers a comprehensive benefits package to include:

- Career Advancement & Employee Development Opportunities
- Flexible schedules to create a work/life balance
- Tuition Reimbursement
- Participation in the Arizona State Retirement System (ASRS)
- 10 paid holidays per year
- Stipend Opportunities
- Infant at Work Program
- RideShare and Public Transit Subsidy
- Affordable Medical, Dental, and Vision
- Life and Disability Insurance

For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Retirement:

State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.
On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

Contact Us:

Apply through azstatejobs.azdoa.gov. For questions about this career opportunity, please call Brenda Simpson at (520) 638-2667 or email brendasimpson@azdes.gov.

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting (520) 638-2667.
Requests should be made as early as possible to allow time to arrange the accommodation. Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.

ARIZONA MANAGEMENT SYSTEM (AMS)

All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.  
State employees are highly engaged, collaborative and embrace a culture of public service.

The State of Arizona is an Equal Employment Opportunity Employer.